Chase Bank branches are closed on Veterans Day

Chase observes Veterans Day as a federal holiday and closes all retail branches on November 11th. If November 11th falls on a weekend, Chase typically remains open on the nearest weekday that the federal government observes the holiday. Online banking, mobile app access, and ATMs remain available 24/7, so you can still transfer money, check balances, and withdraw cash even when branches are closed.

The closure affects in-person services only — teller transactions, loan applications, safe deposit box access, and account opening appointments are not available. If you need to handle something that requires a teller or banker, plan ahead and visit your branch the day before or after the holiday.

Key Takeaways

  • All Chase retail branches close on Veterans Day (November 11th), though ATMs and online banking stay open around the clock.
  • If November 11th falls on a weekend, Chase observes the holiday on the nearest weekday that the federal government recognizes.
  • Services requiring a banker or teller — deposits, withdrawals at the counter, loan discussions, and account changes — are unavailable on the holiday.
  • You can still use ATMs, transfer money online, pay bills through the mobile app, and access your account information on Veterans Day.

Which Chase services stay open on Veterans Day

ATMs operate normally on Veterans Day. You can withdraw cash, deposit checks using mobile deposit or an ATM with a check slot, and check your balance at any Chase ATM nationwide. Mobile deposit — photographing a check through the Chase app — works the same way it does any other day.

Online and mobile banking are fully available. You can transfer money between your own accounts, send money to other people through Chase QuickPay, pay bills, set up automatic payments, and view statements. If you have a question that does not require speaking to someone, the Chase website and app have account information, FAQs, and transaction history available instantly.

If you use Chase credit cards, you can still make payments online or through the app. Automatic payments scheduled before the holiday will process normally. Chase does not pause credit card transactions on federal holidays.

What you cannot do on Veterans Day at Chase

You cannot visit a branch to speak with a banker, deposit cash at a teller window, or access a safe deposit box. If you need to open a new account, apply for a loan, dispute a transaction in person, or handle anything that requires a staff member, you will need to wait until the branch reopens.

Phone support is also limited or unavailable on Veterans Day. Chase customer service lines may have reduced hours or be closed entirely. If you have an urgent issue, try the mobile app first — many problems can be resolved through the app without calling.

When to plan ahead for Veterans Day banking

If you need cash or plan to deposit a check at a teller window, do it on November 10th or the day after the holiday. If you have a loan application, account opening, or other appointment scheduled for Veterans Day, Chase will have already notified you of the closure and rescheduled it automatically or asked you to reschedule online.

Checks you deposit on November 10th will process normally. Checks deposited via mobile deposit on Veterans Day will be timestamped as received on that date, though they may not clear until the next business day (which would be November 12th). This is the same timing as any other day — the holiday does not delay mobile deposits.

If you have automatic bill payments or transfers scheduled for November 11th, they will process on schedule through the app or online system. You do not need to reschedule them.

How to find your local Chase branch hours

Visit chase.com and use the branch locator tool. Enter your city or ZIP code, and the results will show each branch's regular hours and any holiday closures. You can also call your specific branch directly — the phone number appears in the locator results — though you may reach a voicemail on Veterans Day itself.

The Chase mobile app also displays branch hours and locations. Open the app, tap the menu, select "Locations," and search by city or address. The app will show you the nearest branches and their hours for the current week.

Frequently Asked Questions

Can I use my Chase debit card on Veterans Day?

Yes. Your debit card works at any merchant, ATM, or online retailer on Veterans Day. The branch closure does not affect card transactions. If you need to report a lost or stolen card, call Chase customer service — the number is on the back of your card — though wait times may be longer on the holiday.

Will my direct deposit process on Veterans Day?

Direct deposits scheduled for Veterans Day will post to your account on that date. The federal holiday does not delay payroll processing. If your employer typically deposits on November 11th, the money will arrive as usual.

What if I need to dispute a charge on Veterans Day?

You can report a fraudulent or incorrect charge through the Chase app or website on Veterans Day. Go to your transaction history, select the transaction, and choose "Report an Issue." Chase will begin investigating immediately, even though branches are closed. For urgent fraud concerns, try calling the number on the back of your card, though hold times may be extended.

Are Chase ATMs inside grocery stores open on Veterans Day?

Yes. ATMs located inside grocery stores, pharmacies, and other retailers operate independently of branch hours. You can use any Chase ATM on Veterans Day, regardless of where it is located.