How to replace your Chase debit card
You can replace a Chase debit card through your online account, the Chase mobile app, or by calling Chase customer service. The fastest method is the app or online banking — you can request a replacement in under a minute and have a new card arrive within 7 to 10 business days. If your card is lost, stolen, or damaged, Chase will typically send the replacement to the address on file at no charge.
The process differs slightly depending on whether you're replacing a card that's still active, one that's been compromised, or one that's simply worn out. Chase also offers rush delivery for an additional fee if you need the card sooner.
Key Takeaways
- You can order a replacement debit card online, through the Chase app, or by phone without visiting a branch.
- Standard replacement takes 7 to 10 business days; rush delivery is available for a fee and typically arrives in 2 to 3 business days.
- If your card is lost or stolen, call Chase immediately to freeze it and prevent unauthorized charges.
- Chase sends replacement cards to your address on file, but you can update your mailing address before ordering if needed.
- Your existing card number and PIN remain active until the new card arrives, unless you report the card as lost or stolen.
Replace your card through Chase online banking
Log into your Chase account at chase.com, then go to the Debit Card section under your account settings. Look for an option labeled "Order a new card" or "Replace card." You'll see options for standard delivery or expedited delivery. Select the reason for replacement — lost, stolen, damaged, or simply requesting a new one — then confirm your mailing address.
Chase will show you the estimated arrival date before you submit the request. Once confirmed, you'll receive a confirmation number and an email receipt. Your new card will arrive in the mail with your name embossed on it, ready to use immediately upon arrival.
Replace your card through the Chase mobile app
Open the Chase mobile app and tap on your debit card image at the top of the screen. Scroll down and select "Order a new card" or "Replace this card." The app walks you through the same process as online banking: choose your reason, confirm your address, and select delivery speed. You'll get a confirmation number immediately.
The mobile app is often the quickest option because it's designed for speed on a small screen. You can complete the entire process while away from home or at any time of day.
Replace your card by phone
Call the customer service number on the back of your current Chase debit card, or call 1-800-935-9935 if you don't have your card. A representative will verify your identity by asking for your Social Security number, date of birth, and other account details. Tell them you need to replace your card and explain why — lost, stolen, damaged, or worn out.
The representative can order the replacement immediately and will confirm your mailing address and delivery speed. They'll give you a confirmation number and tell you when to expect your new card. This method is best if you have questions about the process or if you're unable to use online banking or the app.
What to do if your card is lost or stolen
Call Chase immediately at the number on the back of your card or 1-800-935-9935. Tell them your card is lost or stolen so they can freeze it right away. This stops anyone from using the card number for purchases. Chase will not charge you for unauthorized transactions made after you report the card missing, but reporting it quickly protects your account.
After freezing the card, ask the representative to order a replacement. They can often expedite it at no extra charge when the card is reported lost or stolen. Your temporary card number or a digital wallet option may be available while you wait for the physical card to arrive.
Expedited and rush delivery options
Chase offers standard delivery at no charge, which takes 7 to 10 business days. If you need your card faster, you can pay for expedited delivery, which typically arrives in 2 to 3 business days. The cost varies but is usually between $10 and $25, depending on how fast you need it.
You can choose your delivery speed when you order the replacement through online banking, the app, or by phone. If you're replacing a card because it was lost or stolen, ask the representative whether they can waive the expedited fee — Chase sometimes does this as a courtesy.
What happens to your old card number
Your old debit card number stays active until your new card arrives and you activate it. This means any recurring charges — subscriptions, automatic bill payments, or transfers — will continue to work on the old card. You don't need to update those payments before the new card arrives.
Once your new card arrives, activate it through the app or by calling the number on the back of the card. After activation, the old card number is deactivated. If you have recurring charges set up, you'll need to update them with your new card number to avoid missed payments. Chase will send you a reminder about this when your new card is on its way.
Updating your address before ordering a replacement
Chase sends your replacement card to the address on file in your account. If you've moved recently or want the card sent somewhere other than your primary address, update your mailing address in your account before ordering the replacement. You can do this through online banking or the app under your profile settings.
If you realize after ordering that the address is wrong, call Chase immediately. They may be able to intercept the card or have it reissued to the correct address, but this depends on how far along the mailing process is.
Frequently Asked Questions
How long does it take to get a replacement Chase debit card?
Standard delivery takes 7 to 10 business days. Expedited delivery costs extra and typically arrives in 2 to 3 business days. Weekends and holidays are not counted as business days, so a card ordered on Friday may not arrive until the following week.
Can I use my old card while I wait for the new one?
Yes. Your old card number remains active until you activate the new card. Recurring charges and automatic payments will continue to work on the old number. Once the new card arrives and you activate it, the old card is deactivated.
Do I have to go to a Chase branch to replace my card?
No. You can order a replacement entirely online, through the app, or by phone. Chase will mail the new card to your address. If you need immediate access to funds, you can withdraw cash from an ATM or visit a branch to speak with a representative about temporary options.
What if my replacement card arrives damaged or doesn't work?
Contact Chase customer service right away. They can order another replacement at no charge and may expedite it. Activate the card as soon as it arrives to make sure it works before you need to use it.
Can I choose a different PIN for my replacement card?
Your PIN carries over to your new card automatically. If you want to change your PIN, you can do so through the Chase app, online banking, or by calling customer service after your new card arrives and is activated.