Where to find your routing number in the Chase mobile app
Open the Chase mobile app and sign in to your account. Tap the account you need the routing number for — this is usually your checking account. At the bottom of the account details screen, you'll see a row of options including "Details" or an information icon. Tap that, and your routing number will appear alongside your account number.
The routing number is a nine-digit code specific to your bank and the location where your account was opened. Chase uses different routing numbers depending on which state your account was established in, so the number you see is the correct one for your account.
If you don't see the routing number displayed immediately, try scrolling down on the account details page. Some versions of the app nest this information under an expandable section labeled "Account Information" or "More Details."
Key Takeaways
- Your routing number appears in the account details section of the Chase app after you select a specific account and tap the information icon.
- Chase routing numbers are nine digits and vary by the state where your account was opened, so check the app rather than relying on a general number.
- If you can't locate it in the app, you can find your routing number on a check, on your bank statement, or by calling Chase customer service.
- You'll need your routing number to set up direct deposit, wire transfers, or automatic bill payments.
Finding it on a check or statement if the app isn't working
If you have a physical check from your Chase account, the routing number is printed at the bottom left of the check, before your account number. It's the first set of nine digits in that sequence at the bottom.
You can also find your routing number on any bank statement Chase sends you — it's usually listed near your account number in the account information section at the top or bottom of the statement. If you receive statements by mail, look at the most recent one. If you get digital statements through the app, you can download a recent statement and search for "routing" to find it quickly.
When you need your routing number and why it matters
Your routing number is required for direct deposit setup — your employer or benefits provider needs it to deposit paychecks or government payments directly into your account. It's also needed for wire transfers, whether you're sending money out or receiving it from someone else.
If you're setting up automatic bill payments through a biller's website (not through Chase's bill pay feature), you'll typically need to provide your routing number along with your account number. The routing number tells the payment processor which bank to contact and which branch location to pull the money from.
Never share your routing number with someone you don't trust, though it's generally safe information — it's printed on checks and statements. Your account number is what actually protects your money, so guard that more carefully.
Routing number vs. account number: what's the difference
Your routing number identifies Chase Bank and the specific branch or region where your account was opened. It's the same for everyone with a Chase account in your state. Your account number is unique to you — it's what distinguishes your account from every other account at Chase.
Think of it this way: the routing number is like the address of the bank, and your account number is like your apartment number in that building. Together, they tell any financial institution exactly where to send or pull money.
What to do if the app shows a different routing number than expected
If you see a routing number in the Chase app that doesn't match one you've used before, don't panic. Chase has multiple routing numbers depending on the state where your account was opened and the type of account you have. The number shown in the app is the correct one for your specific account.
If you previously used a different routing number successfully for direct deposit or transfers, that number was also valid — Chase's system accepts multiple routing numbers for the same account. However, use the number shown in the app going forward, as it's the most current and reliable.
If you're concerned about a mismatch or the app isn't displaying a routing number at all, contact Chase customer service through the app's messaging feature or call the number on the back of your debit card.
Frequently Asked Questions
Can I use any Chase routing number, or does it have to match my account?
Use the routing number shown in the app for your account. While Chase may accept multiple routing numbers in some cases, using the correct one for your specific account ensures the transaction goes through without delay. Different states and account types have different routing numbers.
Is my routing number the same as my Swift code?
No. Your routing number is used for domestic transfers within the United States. A Swift code (also called a BIC code) is used for international wire transfers. If you're sending money outside the U.S., you'll need Chase's Swift code, not your routing number. Chase can provide this if you ask.
What if I can't access the Chase app right now?
Call Chase customer service at the number on the back of your debit card or check. You can also log into Chase.com on a computer and look for your routing number in the account details section there. If you have a physical check, the routing number is at the bottom left.
Do I need a different routing number for savings vs. checking?
No. Both your checking and savings accounts at Chase use the same routing number. The account number is what distinguishes between them. When you select each account in the app, the routing number shown will be the same.