Change your address online, by phone, or in a Chase branch
You can update your mailing address with Chase through your online account, by calling customer service, or by visiting a branch in person. The online method is fastest — it takes a few minutes and the change usually takes effect within one to three business days. If you need the address changed immediately for a specific reason (a payment is about to post, for example), calling or visiting a branch lets you confirm the timing with a representative.
Chase keeps your address on file for statements, tax documents, and correspondence. Changing it does not automatically update your address with other companies that send you bills or statements — you will need to contact those separately. Your address also does not affect your account number, routing number, or any active transfers or payments you have set up.
Key Takeaways
- The fastest way to change your address is through your Chase online account or mobile app, which takes a few minutes and processes within one to three business days.
- You can also call Chase customer service at the number on the back of your card or visit a branch with a photo ID to update your address immediately.
- Changing your address with Chase does not automatically update it with your employer, insurance company, or other organizations that have your information on file.
- If you have multiple Chase accounts (checking, savings, credit card), you may need to update the address separately for each one depending on how they are linked.
Updating your address online or through the mobile app
Log into your Chase account at chase.com or open the Chase mobile app. Go to the profile or settings section — this is usually found by tapping your name or initials in the top right corner. Look for "Personal Information" or "Account Settings" and select the option to edit your address.
Enter your new street address, city, state, and ZIP code. Chase will ask you to confirm the address before you submit it. Once you confirm, the change is sent to Chase's system. You should see a confirmation message on screen, and Chase will send you an email confirming the update. The address change typically takes effect within one to three business days, though it can be faster depending on the time of day you make the change.
Changing your address by phone
Call the customer service number on the back of your Chase debit card or credit card. Have your account number and a form of identification ready — the representative may ask you to verify information like your Social Security number or date of birth to confirm your identity.
Tell the representative you want to update your mailing address and provide your new address. They will read it back to you to confirm it is correct. The change takes effect immediately in most cases, though it may take one business day to appear in your account settings online. Ask the representative to note in your account if the change is urgent — some representatives can flag it for faster processing.
Updating your address in person at a Chase branch
Visit any Chase branch with a photo ID and your account number or debit card. Tell a teller or banker that you need to update your mailing address. They will pull up your account, confirm your identity, and ask for your new address.
The address change takes effect immediately when you update it in person. This is the best option if you need the change to be active the same day, or if you want to confirm in real time that it has been processed correctly. Some branches may ask you to sign a form confirming the change, though this is not always required.
What happens if you have multiple Chase accounts
If you have a Chase checking account, savings account, and credit card, they may share the same address on file or they may be separate depending on how your accounts are linked. When you change your address through the online account or by phone, Chase usually updates all linked accounts at once.
If you have accounts that are not linked — for example, if you opened a credit card years ago under a different address and never linked it to your checking account — you may need to update the address for that account separately. The easiest way to check is to log into each account individually and see what address is listed. If one is different, you can update it using the same methods above.
Updating your address with other companies and services
Changing your address with Chase does not automatically notify your employer, insurance company, government agencies, or other organizations that have your information. You will need to contact each one separately to update your address.
Start with your employer's payroll or HR department if your direct deposit goes to Chase. Update your address with the IRS and your state tax authority if you file taxes. Contact your insurance companies, utility companies, and any other services that send you mail or statements. This prevents important documents from going to your old address and keeps your records current across all your accounts and services.
Frequently Asked Questions
How long does it take for a Chase address change to go through?
Online and phone changes usually take one to three business days. Changes made in person at a branch take effect immediately. If you need the change to be active the same day, visiting a branch or calling and asking the representative to flag it as urgent is your best option.
Will changing my address affect my account number or routing number?
No. Your account number and routing number stay the same when you change your address. Any automatic payments or direct deposits you have set up will continue to work without interruption.
Do I need to update my address if I'm moving temporarily?
If you are moving temporarily and plan to return to your current address, you can update your address now and change it back later. If you want Chase to hold your mail instead, call customer service and ask about mail hold options — some branches offer this service for customers who are traveling or relocating temporarily.
What if I change my address online but it doesn't show up in my account after three days?
Log back into your account and check the address listed in your profile settings. If it still shows the old address, call Chase customer service at the number on your card and let them know the online change did not process. They can update it over the phone and investigate why the online change did not go through.
Can I change my address for just my credit card or just my checking account?
If your accounts are linked, changing the address usually updates all of them. If you want to change the address for only one account, call customer service and specify which account you want updated. They can make the change to a single account if your accounts are not linked or if you request it.