You can change your address on Chase through their website, mobile app, or by calling customer service
Chase lets you update your mailing address and billing address yourself without visiting a branch. The fastest way is through your online account or the Chase mobile app — both take about five minutes. If you prefer to speak with someone, you can call the number on the back of your card or contact your local branch directly.
Your address change takes effect immediately in most cases, though it may take a few business days to show up on statements or official documents Chase sends you. If you're moving soon, update your address before you leave your current location so mail doesn't get lost in transit.
Key Takeaways
- You can change your address online, through the Chase app, or by phone without visiting a branch.
- Chase distinguishes between your mailing address (where statements go) and your billing address (linked to your card), and you can update them separately.
- The change is usually instant in your account but may take several business days to appear on printed statements or official mail.
- If you have multiple Chase accounts, you may need to update the address for each one separately depending on how they're linked.
Changing your address online through Chase.com
Log into your Chase account at chase.com and go to the settings or profile section. Look for "Personal Information" or "Address" — the exact label varies depending on which type of account you have (checking, savings, credit card). Click the option to edit your address.
Chase will ask whether you want to change your mailing address, billing address, or both. Enter your new address exactly as you want it to appear on statements and official documents. Double-check the zip code and street spelling before you confirm, because errors can delay mail delivery. Once you submit, the change is usually live in your account within minutes.
Updating your address in the Chase mobile app
Open the Chase app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Settings" and then "Personal Information" or "Profile." Look for the address section and tap "Edit" or the pencil icon next to your current address.
Enter your new address the same way you would online — mailing address and billing address are often separate fields. The app will confirm the change immediately, and it syncs with your online account right away. If you have trouble finding the address section in the app, use the search function to look for "address" or "personal information."
Changing your address by phone
Call the customer service number on the back of your Chase card. A representative will verify your identity by asking for your account number, Social Security number, or other security questions. Once verified, tell them your new address and confirm they have it spelled correctly.
Phone changes typically take effect within one business day. Ask the representative to confirm the change was recorded and when you can expect to see it reflected in your account. Keep a note of the date and time you called in case you need to reference it later.
Updating your address at a Chase branch
You can also visit any Chase branch in person with a valid ID and ask a teller to update your address. Bring a piece of mail showing your new address if you have one — a utility bill or lease works well. The teller will update your account on the spot, and the change is immediate.
This method takes longer than online or phone options because you have to travel to a branch and wait, but it's useful if you prefer to handle banking in person or if you're having trouble with the online system.
What happens to automatic payments and direct deposits after you change your address
Your automatic payments and direct deposits continue without interruption when you change your address. The address change only affects where Chase sends your mail and statements — it does not affect the routing number or account number that employers and billers use to reach your account.
However, if you're moving to a new state, check whether Chase has branches there or whether your account type is available in that state. Some Chase products are not offered in every state. If you're moving out of state, contact Chase to confirm your account can stay open at your new location.
Updating your address for multiple Chase accounts
If you have more than one Chase account — for example, a checking account and a credit card — you may need to update the address for each one separately. Log into each account individually and follow the same steps. Some accounts are linked and share an address, while others maintain separate addresses.
Check each account after you update to make sure the change took effect. If you have joint accounts or accounts managed by someone else, that person may need to update their address separately as well.
Frequently Asked Questions
How long does it take for my address change to show up on my statements?
The change is immediate in your online account, but printed statements may show your old address for one or two billing cycles while Chase processes the change through their mail systems. Your next statement after the change should show the new address.
Do I need to update my address if I'm just moving temporarily?
If you're moving for a short time, you can update your mailing address temporarily and then change it back. Alternatively, you can ask Chase to hold your mail or forward it to a temporary address. Call customer service to discuss options that work for your situation.
What if I change my address online but it doesn't show up in the app?
Changes usually sync between the website and app within a few minutes. If it hasn't appeared after 15 minutes, try logging out of the app completely and logging back in. If the problem persists, call customer service to confirm the change was recorded in their system.
Can I have a different mailing address and billing address?
Yes. Chase allows you to set a mailing address (where statements go) separately from a billing address (linked to your card). When you update your address, look for options to change them individually rather than together.