You can change your address with Chase through their website, mobile app, phone, or by visiting a branch in person

The fastest way is usually online or through the Chase mobile app — both let you update your mailing address in a few minutes without waiting. If you prefer to speak with someone, you can call Chase customer service or walk into any Chase branch with your ID. The method you choose depends on what's convenient for you and whether you need to update other details at the same time.

Chase keeps your address on file for statements, tax documents, and account correspondence. If you've moved, updating it quickly prevents mail from going to the wrong place and helps Chase reach you if there's an issue with your account.

Key Takeaways

  • Online and mobile app updates take just a few minutes and are available 24/7, while phone and branch visits require business hours.
  • You'll need your account number and a form of ID to verify your identity before making any address change.
  • Chase typically processes address changes within one to two business days, though some services may take longer to reflect the update.
  • If you have multiple Chase accounts, you may need to update the address separately for each one depending on how they're linked.
  • Updating your address does not affect your account number, routing number, or any automatic payments you have set up.

Changing your address online or through the mobile app

Log into your Chase account on chase.com or open the Chase mobile app and go to your profile or account settings. Look for a section labeled "Profile," "Personal Information," or "Account Settings" — the exact name varies slightly by account type. Select the option to edit or update your address.

Enter your new address exactly as you want it to appear on statements and mail. Chase will ask you to confirm the change before it's saved. Once you submit, the update usually takes effect within one to two business days. You'll receive a confirmation email or in-app notification when the change is complete.

Changing your address by phone

Call the customer service number on the back of your Chase debit or credit card. Have your account number and a government-issued ID ready — the representative will ask you to verify your identity before making any changes. Tell them you need to update your mailing address and provide the new address clearly.

The representative will confirm the address you've given them and process the change on the call. Ask them to provide a confirmation number for your records. Phone updates typically take one to two business days to appear in your account, the same as online changes.

Changing your address at a Chase branch

Visit any Chase branch during business hours with a government-issued ID and your account number or debit card. Tell the teller or banker that you need to update your mailing address. They'll verify your identity and update your address in their system right away.

Branch updates are processed immediately in most cases, though it may take a business day or two for the change to sync across all Chase systems. Ask for a receipt or confirmation that shows your new address was recorded correctly.

What happens if you have multiple Chase accounts

If you have a checking account, savings account, and credit card with Chase, each account may have its own address on file. When you update your address online or through the app, check whether the change applies to all your accounts or just the one you're currently viewing. Some account types link automatically, while others require separate updates.

If you're unsure whether all your accounts have been updated, call Chase customer service or visit a branch and ask them to confirm the address for each account. This is especially important if you have business accounts or older accounts that may not be linked to your main profile.

Timing and what to expect after you update

Most address changes take one to two business days to process. During this time, some mail may still go to your old address if it was already in the mail system. If you're expecting important documents like tax forms or account statements, consider updating your address a few days before you move if possible.

After your address is updated, your next statement and any future correspondence will go to the new address. If you need copies of statements that were sent to your old address, you can request them through your online account or by calling customer service. Automatic payments and transfers are not affected by an address change.

Updating your address for specific services

If you use Chase for business banking, investment accounts, or mortgage services, you may need to update your address separately for each service. Business accounts sometimes have their own address management system. Call the department that handles your specific account type to confirm whether your address change has been applied everywhere.

If you have a Chase credit card, debit card, or other cards issued in your name, the address update applies to all of them. However, if someone else is an authorized user on your account, their correspondence may still go to a different address if they've set one up separately.

Frequently Asked Questions

Will changing my address affect my account number or routing number?

No. Your account number and routing number stay the same when you update your address. Any automatic payments, direct deposits, or transfers you have set up will continue to work without interruption. Only your mailing address changes.

What if I'm moving and need to update my address before my new place is officially confirmed?

You can update your address to a temporary location like a friend's house or a mail forwarding service, then change it again once you have a permanent address. Chase allows you to update your address as many times as you need. Just make sure you update it before important documents are mailed out.

Can I update my address if I'm not the primary account holder?

If you're an authorized user on someone else's account, you typically cannot change the account's mailing address. The primary account holder must make the change. If you need correspondence sent to a different address, ask the primary holder to set up a separate mailing address for you if that option is available.

How long does it take for Chase to send my next statement to the new address?

Once your address change is processed — usually one to two business days — your next statement will go to the new address. If your statement is due before the change processes, it may go to your old address. You can view your statement online anytime through your Chase account.

What should I do if mail keeps going to my old address after I've updated it?

Contact Chase customer service to confirm that your address change was processed correctly. If the change went through but mail is still arriving at the old address, it may be because the mail was already in transit. You can also file a mail forwarding request with the postal service to redirect any Chase mail to your new address temporarily.