You can close a Chase checking or savings account online through the Chase mobile app or website, but you'll need to move your money out first and handle any outstanding checks or automatic payments
Chase does not offer a full account closure option in their online banking portal. Instead, you close an account by transferring your balance to another bank and then contacting Chase to formally close it. The process takes a few steps and usually a phone call, but most of it can start online.
The reason Chase requires a phone call for final closure is to confirm you've moved all your money, check for pending transactions, and ensure you're aware of any fees tied to the account. Once your balance is zero and you've handled outstanding items, the account closes within a few business days.
Key Takeaways
- Transfer your full balance out of the Chase account using online banking, a wire transfer, or an ACH transfer to another bank.
- Cancel or update any automatic payments, direct deposits, or recurring charges linked to the account before closing.
- Call Chase customer service at the number on the back of your card to formally request closure once the account balance is zero.
- Chase may charge a monthly fee if you close the account within the first 60 days of opening it, depending on the account type.
- After closure, keep your account number and routing number for your records in case you need proof of the closed account.
Step 1: Move Your Money Out of the Account
Log into your Chase account online or through the mobile app. Go to the account you want to close and look for a transfer option. Chase lets you transfer money to another bank account you own through their online banking system.
If you have a small balance, you can transfer it all at once. If you have a large balance or want to move money quickly, you can set up an ACH transfer (Automated Clearing House) to another bank, which usually takes one to three business days. You can also visit a Chase branch in person and withdraw the money as cash or a cashier's check.
Make sure the account you're transferring to is set up and ready to receive funds before you start the transfer. Write down your new account number and routing number if you're moving to a different bank.
Step 2: Handle Automatic Payments and Direct Deposits
Before closing the account, you need to stop any automatic bill payments, subscription charges, or recurring transfers tied to it. Log into each service you pay through that account—utilities, insurance, streaming services, loan payments—and update the payment method to your new bank account.
If you have direct deposit set up (paychecks, government benefits, or other regular deposits), contact your employer or the organization sending the deposit and provide your new account information. This usually takes one pay period to take effect, so plan ahead if you're closing the account soon.
Check your recent transactions in Chase for any recurring charges you might have forgotten about. Look back three to six months to catch subscriptions or payments you don't use regularly.
Step 3: Wait for Outstanding Checks to Clear
If you've written checks from this account that haven't cleared yet, wait until they do before closing it. You can see pending checks in your Chase transaction history. Outstanding checks can take one to two weeks to clear, depending on who you wrote them to.
If you're in a hurry to close the account and have checks pending, contact Chase before you call to close. They can sometimes hold the account open a bit longer or advise you on what happens if a check arrives after closure (usually the bank will return it unpaid).
Step 4: Call Chase to Request Account Closure
Once your balance is zero, all automatic payments are moved, and you've handled outstanding checks, call Chase customer service. The number is on the back of your debit card or you can find it on Chase.com. Have your account number ready.
Tell the representative you want to close the account. They'll confirm the balance is zero, check for any pending transactions, and ask if there's a reason you're leaving. This call usually takes five to ten minutes. The representative will process the closure and give you a confirmation number.
Some Chase accounts have early closure fees if you close within 60 days of opening. The representative will tell you if this applies and what the fee is. Ask them to waive it if you think there's a reason they should—sometimes they will, sometimes they won't.
What Happens After You Request Closure
The account closes within a few business days. You'll receive a confirmation letter in the mail with the closure date and any final details. If there's a remaining balance (from a deposit that cleared after you called, for example), Chase will mail you a check.
After closure, you won't be able to log into the account online or use any debit card tied to it. If you need proof that the account is closed for tax or legal reasons, keep the confirmation letter and your account number.
If you have a Chase credit card separate from this checking or savings account, closing the bank account does not affect the credit card. They are separate products and close independently.
Early Closure Fees and What to Know
Chase charges a fee to close most checking and savings accounts within 60 days of opening them. The fee is usually $25 to $100, depending on the account type. If you're closing because of a problem with the account or a mistake on Chase's part, ask the representative if they'll waive the fee.
After 60 days, there is no closure fee. You can close the account anytime without a penalty. If you've had the account for years, you won't owe anything.
Some specialty accounts (like student checking or certain savings products) may have different rules. The representative will tell you if a fee applies to your specific account.
Frequently Asked Questions
Can I close my Chase account if I still have a pending deposit?
No. Wait until the deposit clears before you call to close. If a deposit arrives after you've requested closure, Chase will hold it and may mail you a check. It's easier to wait a few days for deposits to clear than to deal with that.
What if I have a negative balance when I try to close?
You'll need to deposit money to bring the balance to zero before Chase will close it. Call customer service and they'll tell you the exact amount owed. You can deposit it online, at an ATM, or at a branch.
Do I need to visit a Chase branch to close my account?
No. You can do the entire process online and over the phone. You only need to visit a branch if you want to withdraw your balance as cash instead of transferring it electronically.
Will closing my Chase account hurt my credit score?
Closing a checking or savings account does not affect your credit score. Credit scores are based on credit history, not bank accounts. Closing a Chase credit card can affect your score, but a bank account closure will not.
How long does it take for the account to fully close?
Usually three to five business days after you call customer service. You'll receive a confirmation letter in the mail within one to two weeks. After the closure date, you won't be able to access the account online.