Order checks through Chase Online Banking or by phone

You can order checks from Chase in three ways: through your online banking account, by calling Chase customer service, or by visiting a branch in person. The fastest route is usually online — you log in, navigate to your account settings, and submit your order in a few minutes. Chase typically prints and ships checks within 7 to 10 business days, though expedited options cost more.

If you do not have online banking set up, calling 1-800-935-9935 works just as well. A representative will verify your identity, confirm your account and routing numbers, and process the order over the phone. Visiting a branch is the slowest option but lets you see sample check designs and place the order face-to-face.

Key Takeaways

  • Chase Online Banking is the fastest way to order checks — you can complete the order in minutes without calling or visiting a branch.
  • Standard delivery takes 7 to 10 business days; expedited shipping is available but costs extra.
  • You will need your account number and routing number ready, whether you order online, by phone, or in person.
  • Chase charges for checks, and the cost varies based on the design and quantity you order.
  • You can reorder the same check design or choose a new one each time you place an order.

Ordering checks through Chase Online Banking

Log into your Chase account on the Chase website or mobile app. Look for the account you want to order checks for, then find the settings or account services menu — the exact location varies slightly between the website and app, but it is usually labeled "Account Services," "Manage Account," or a gear icon.

Select "Order Checks" or "Reorder Checks" from the menu. If you have ordered checks from this account before, you can reorder the same design by clicking "Reorder." If you want a different design, select "Order New Checks" and browse the available options. Chase offers basic designs at lower prices and premium designs with logos or custom colors at higher prices.

Confirm your mailing address, choose your quantity (typically 100, 200, or 300 checks per box), and select your delivery speed. Standard delivery is included in the check price; expedited options like 3-day or overnight shipping cost extra. Review your order and submit it. You will receive a confirmation email with an order number and estimated delivery date.

Ordering checks by phone

Call Chase customer service at 1-800-935-9935. Have your account number ready. A representative will ask you to verify your identity — usually by providing your Social Security number, date of birth, or answers to security questions you set up when you opened the account.

Tell the representative which account you want checks for and whether you want to reorder your current design or choose a new one. If you are choosing a new design, the representative can describe the available options and their prices. Provide your mailing address to confirm it is current, select your quantity and delivery speed, and the representative will process the order.

You will receive a confirmation number over the phone and a confirmation email afterward. Keep the confirmation number in case you need to track your order or contact Chase about it later.

What information you need before ordering

Have your account number and routing number available, though Chase can usually look these up if you provide your account number alone. Your routing number is the nine-digit code that identifies your specific Chase branch; it appears on the bottom left of any existing checks you have, or you can find it in your online banking account under account details.

Confirm your mailing address is current. Chase will print your address on the checks, so if you have moved recently, update your address in your account before ordering. If your address is incorrect on the checks themselves after they arrive, you will need to reorder.

Decide on quantity and design before you start. Standard quantities are 100, 200, or 300 checks per box. Ordering more checks at once is usually cheaper per check than ordering smaller quantities multiple times, but only if you actually use them — checks do not expire, but storing hundreds of unused checks takes space.

Check costs and design options

Chase charges for checks, and the price depends on the design and quantity. Basic designs cost less than premium designs with logos, images, or custom colors. Ordering 300 checks is usually cheaper per check than ordering 100, so the total price may be similar even though you are getting more checks.

When you order online, you can see the exact price before you submit your order. When you order by phone, ask the representative for the price before confirming. Expedited shipping — 3-day or overnight delivery — adds to the cost. Standard delivery is included and typically takes 7 to 10 business days.

If you want to see design options and prices before committing to an order, log into your online banking account and start the ordering process, but do not submit it. You can browse all available designs and see the price for each one without placing an order.

Tracking your order and what to do if checks do not arrive

After you place your order, Chase sends a confirmation email with an order number and estimated delivery date. You can use this order number to track your shipment through your online banking account or by calling customer service. Checks typically arrive within the timeframe Chase provided, but mail delays can happen.

If your checks do not arrive by the date Chase promised, contact customer service with your order number. They can check the shipping status and, if necessary, reorder your checks at no charge or issue a refund. If your checks arrive damaged or with errors (wrong address, wrong account number), contact Chase immediately — they will reorder them for free.

Do not use checks that have errors on them. If your address or account number is wrong, the checks will not work properly, and your bank may reject them. It is faster to reorder than to deal with bounced checks later.

Reordering checks and changing your design

Once you have ordered checks from Chase, you can reorder the same design anytime by logging into your online banking account and selecting "Reorder Checks." This is the fastest option because Chase already has your design on file. You just confirm your address, choose your quantity and delivery speed, and submit.

If you want to change your design — for example, if you got married and want a new last name on your checks, or if you simply want a different look — select "Order New Checks" instead of "Reorder." You can browse new designs and place a fresh order. Your old checks remain valid until you use them up; there is no requirement to switch to a new design.

If you close an account or change accounts, you will need to order new checks for the new account. Checks are tied to a specific account number and routing number, so you cannot use checks from a closed account or from a different account.

Frequently Asked Questions

How long does it take to get checks from Chase?

Standard delivery takes 7 to 10 business days from the time you place your order. Expedited options like 3-day or overnight shipping are available for an additional fee. The exact timeframe depends on your location and current mail volume.

Can I order checks if I do not have online banking?

Yes. Call Chase customer service at 1-800-935-9935, and a representative will take your order over the phone. You can also visit a Chase branch in person. Both methods work, but online ordering is usually faster.

What if I need checks urgently?

Chase offers expedited shipping options that can deliver checks in 3 days or overnight, though these cost more than standard delivery. If you need checks immediately, you can visit a Chase branch and ask if they can print temporary checks or provide a counter check you can use right away.

Can I order checks for a joint account?

Yes. If the account is in both names, both names will appear on the checks. Log into the joint account online or call customer service, and the process is the same as ordering for a single-name account.

What happens if my checks arrive with the wrong information?

Contact Chase immediately with your order number. They will reorder your checks at no charge and correct the error. Do not use checks with incorrect account numbers or addresses, as they may not work properly.