Yes, you can close most Chase accounts online through your profile settings

Chase lets you close checking and savings accounts through their website or mobile app without calling or visiting a branch. The process takes a few minutes and happens immediately — your account closes that day. You'll need to make sure the account has a zero balance first, and you should move or spend any remaining funds before you start.

Not every account type can be closed online. Chase credit cards, investment accounts, and business accounts require a phone call to close. If you have a personal checking or savings account, the online method works.

Key Takeaways

  • Chase checking and savings accounts close immediately when you submit the request online, but only if the balance is zero.
  • You must withdraw or transfer all money from the account before closing it — Chase will not close an account with a remaining balance.
  • Credit cards and business accounts cannot be closed online and require a call to Chase customer service.
  • After closing, keep your account statements and records for at least one year in case of disputes or tax questions.
  • If you have automatic payments or direct deposits set to that account, update them before closing or they will fail.

Steps to close your account online

Log into your Chase account on their website or open the Chase mobile app. Go to your account settings — this is usually labeled "Profile" or "Settings" depending on which device you're using. Look for an option that says "Close Account" or "Account Services." Chase will show you a list of your accounts and let you select which one to close.

Before you confirm, Chase will remind you that the account must have a zero balance. If there's money left, you'll need to go back and transfer it out or withdraw it at an ATM or branch. Once the balance truly is zero, you can proceed with the closure. The account closes immediately and you'll receive a confirmation message.

What to do with remaining money before closing

If your account has a balance, transfer the money to another bank account you own — either another Chase account or an account at a different bank. You can do this through Chase's transfer feature, which usually takes one to two business days. Alternatively, withdraw the cash at a Chase ATM or branch and deposit it where you want it to go.

If the balance is very small — under $25 — some people simply spend it or let it sit. Chase will eventually close inactive accounts on their own, though this can take months. Closing it yourself is faster and cleaner.

Why you need a zero balance to close

Chase's system will not let you close an account that still holds money. This is a standard banking practice — the bank needs to know what to do with your funds. If you try to close an account with a balance, the system will stop you and ask you to empty it first.

This rule protects you as well. It prevents accidental closure of an account you meant to keep, and it makes sure you don't lose track of money sitting in a forgotten account.

Accounts you cannot close online

Chase credit cards must be closed by phone. Call the number on the back of your card or contact Chase customer service. They'll confirm your identity and process the closure. The same applies to Chase investment accounts, retirement accounts, and business accounts — all require a phone call.

If you have a business checking account, you'll need to call the business banking line. Personal accounts close online, but anything tied to a business structure or investment product does not.

What happens after you close your account

Your account closes the same day you request it. Any pending transactions may still post for a few days after closure, and if they do, Chase will return them or charge them to another account you have with them. Keep your final account statement for your records — you may need it for tax purposes or if a dispute comes up later.

If you have automatic payments or recurring charges set to that account, they will fail after closure. Update those payments to a different account or payment method before you close. This includes direct deposits from your employer, subscription services, or bill payments.

If you want to reopen the account later

Once you close an account, you can open a new one, but Chase may treat it as a new customer application. If you closed the account in good standing with no negative history, opening a new account is usually straightforward. If there were overdrafts, fees, or other issues, Chase may require you to wait a certain period or may decline to open a new account.

The best approach is to be certain you want to close before you do. If you're just trying to simplify, consider keeping the account open but unused instead — there's no monthly fee on most Chase checking accounts if you maintain a small balance or set up direct deposit.

Frequently Asked Questions

What if I have a pending direct deposit or automatic payment?

Update those payments to a different account before closing. If a payment posts after the account is closed, Chase will return it and the payment will fail. Contact your employer or the company collecting the payment to change the account number.

Can I close my account if I'm overdrawn?

No. You must pay off any negative balance first. If your account is overdrawn, transfer money in or deposit cash to bring it to zero, then close it. Chase will not close an account that owes them money.

Do I lose my debit card when I close the account?

Yes. Your debit card stops working immediately when the account closes. Destroy the card or contact Chase to have them deactivate it. If you have another Chase account, you can use the debit card from that account instead.

How long does it take for the account to fully close?

The account closes immediately online, but it may take a few days for all pending transactions to clear. After that, the account is completely closed and you cannot use it.

Will closing my account hurt my credit score?

Closing a checking or savings account does not affect your credit score. Credit scores are based on credit accounts like credit cards and loans, not deposit accounts. You can close a bank account without any impact on your credit.