Standard Truist Branch Hours

Most Truist branches open at 9:00 a.m. Monday through Friday and close at 5:00 p.m. Saturday hours are typically 9:00 a.m. to 1:00 p.m., and branches are closed on Sundays. However, individual branches vary — some open earlier or stay open later, and a few locations in high-traffic areas may have extended weekend hours.

The only way to know your specific branch's exact hours is to call that location directly or check the Truist website branch locator, which displays hours for each branch. Hours also change seasonally and around holidays, so calling ahead before a holiday weekend is worth the time.

Branches inside grocery stores, shopping malls, or other retail locations often operate on different schedules than standalone Truist buildings. A branch inside a Kroger or Harris Teeter, for example, may open later or close earlier than a traditional bank location in the same area.

Key Takeaways

  • Most Truist branches operate 9:00 a.m. to 5:00 p.m. weekdays and 9:00 a.m. to 1:00 p.m. Saturdays, but individual branch hours vary by location.
  • The Truist website branch locator shows the exact hours for your nearest location, including drive-through and lobby hours if they differ.
  • Truist customer service by phone is available 24/7, so you can reach someone outside branch hours for account questions and urgent matters.
  • Holiday schedules change branch hours, so confirm before visiting on or around major holidays like Thanksgiving and Christmas.
  • Truist ATMs and online banking are available around the clock, so you can deposit checks, withdraw cash, and manage your account without visiting during branch hours.

Finding Your Branch's Specific Hours

Visit truist.com and use the "Find a Branch" or "Locations" tool. Enter your zip code or address, and the locator will display every Truist branch near you with its street address, phone number, and hours of operation for each day of the week.

If you cannot find the information online or the hours listed seem outdated, call the branch directly. The phone number appears in the branch locator result. Staff can confirm current hours and let you know if the branch will be closed for any reason on the day you plan to visit.

Truist Customer Service Phone Hours

Truist customer service is available by phone 24 hours a day, 7 days a week. You can call to check your account balance, report a lost or stolen card, ask about transfers, dispute a transaction, or get general account information without waiting for a branch to open.

The main customer service number is on the back of your Truist debit or credit card. If you do not have a card handy, you can search "Truist customer service" online to find the current phone number. Wait times are typically shorter during business hours, but the line is staffed around the clock.

ATM and Online Access Outside Branch Hours

Truist ATMs are available 24/7 at most branch locations and at thousands of other ATMs nationwide through the Truist network and partner banks. You can withdraw cash, deposit checks, transfer money between accounts, and check your balance at any ATM without waiting for the branch to open.

Truist online banking and the mobile app are also available around the clock. You can pay bills, transfer funds, deposit checks by photo, and manage your account from your phone or computer at any time. For transactions that require a teller — such as depositing large amounts of cash or obtaining a cashier's check — you will need to visit during branch hours.

Holiday Closures and Special Hours

Truist branches close on major federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on additional holidays depending on their location or regional observance.

On the day before or after a holiday, many branches operate on reduced hours or close early. Check the branch locator or call ahead if you need to visit around a holiday. Customer service by phone remains available 24/7 even on holidays, so you can still reach someone for urgent account matters.

Drive-Through and Lobby Access

Some Truist branches have separate hours for drive-through service and lobby access. The drive-through may open earlier or close later than the lobby, or vice versa. The branch locator typically shows both sets of hours if they differ at your location.

If you need to conduct business inside the branch — such as opening a new account, speaking with a loan officer, or handling a complex transaction — confirm that the lobby will be open during your visit. Drive-through service is faster for deposits, withdrawals, and basic transactions, but it may not be available for every service you need.

Frequently Asked Questions

Can I deposit a check at Truist after the branch closes?

Yes. You can deposit checks 24/7 using the Truist mobile app (photo deposit), at any Truist ATM, or through the drive-through if it is still open. Checks deposited after business hours typically post to your account the next business day.

What if I need to speak to someone outside branch hours?

Call Truist customer service at the number on your card — they are available 24 hours a day. For complex issues that require a branch employee, ask if they can schedule an appointment for you or transfer you to someone who can help.

Do all Truist branches have the same hours?

No. Hours vary by location, and branches inside grocery stores or malls may follow different schedules than standalone bank buildings. Always check your specific branch's hours using the Truist website locator or by calling directly.

Is Truist open on Saturdays?

Most Truist branches are open Saturdays from 9:00 a.m. to 1:00 p.m., but some locations have different Saturday hours or are closed on Saturdays. Check your branch's hours online or by phone to confirm.

What happens if I need cash on a Sunday?

Truist branches are closed on Sundays, but you can withdraw cash from any Truist ATM or partner ATM 24/7. ATMs are located at most branch buildings, grocery stores, and other retail locations throughout the Truist network.