SunTrust Bank rebranded to Truist in December 2019 after merging with BB&T

Yes, SunTrust is now Truist. The bank changed its name officially on December 1, 2019, when SunTrust Banks, Inc. and BB&T Corporation completed their merger and adopted the Truist Financial Corporation name. If you had a SunTrust account before that date, it became a Truist account automatically — you did not have to do anything, and your account number, routing number, and online login remained the same.

The merger created one of the largest regional banks in the United States, operating primarily in the Southeast and Mid-Atlantic. All SunTrust branches, ATMs, and customer service channels transitioned to the Truist brand. Your debit card, checks, and online banking portal were updated over time, but the underlying account stayed yours without interruption.

Key Takeaways

  • SunTrust rebranded to Truist on December 1, 2019, following a merger with BB&T Corporation.
  • Your account number, routing number, and login credentials did not change when SunTrust became Truist.
  • All SunTrust branches and ATMs became Truist locations, and you can still access your money the same way.
  • If you have old SunTrust checks or cards, they continued to work during a transition period, though Truist eventually issued replacements.

What changed and what stayed the same

Your account itself did not change. The account number, routing number (for direct deposits and bill payments), and the funds in your account all remained exactly as they were. You could continue using your SunTrust debit card and checks for a period after the rebrand, though Truist sent replacement cards and checks with the new name.

What did change was the name on your statements, your debit card, your checks, and your online banking portal. The Truist website and mobile app replaced the SunTrust versions. If you had set up bill pay or automatic transfers, those continued to work without you having to reset them — Truist carried over all your existing payment arrangements.

Customer service phone numbers also changed to Truist numbers, though the old SunTrust numbers were forwarded to Truist for a time. If you had any standing instructions or beneficiary designations on your account, those remained in place.

How to find your account information after the rebrand

Log into your Truist online banking account using the same username and password you used for SunTrust. Your account number appears in the same place it always did. If you need your routing number for a new employer's direct deposit or to set up bill pay elsewhere, you can find it in your online banking portal under account details, or call Truist customer service at 1-800-872-2657.

If you have old SunTrust statements or paperwork with your account number and routing number, those numbers are still valid. You do not need to update them unless Truist specifically notified you of a change — which would be rare and would come with clear instructions.

What to do if you still have old SunTrust checks or cards

Old SunTrust checks continued to work for some time after the rebrand, though Truist eventually stopped accepting them. If you still have SunTrust checks, do not use them — order new Truist checks through your online banking account or by calling Truist. The same applies to old SunTrust debit cards: they stopped working at a certain point, and Truist issued replacement cards automatically.

If you never received a replacement card or checks, or if your old card or checks stopped working unexpectedly, contact Truist customer service. They can reissue cards and checks at no charge and can tell you the exact status of any old payment methods you are still holding.

Truist's service areas and branch locations

Truist operates branches and ATMs across the Southeast and Mid-Atlantic, including North Carolina, South Carolina, Georgia, Virginia, Maryland, Delaware, Pennsylvania, and New Jersey, among other states. Every SunTrust branch became a Truist branch, so if you had a local SunTrust location, it is now a Truist location at the same address.

You can find your nearest Truist branch or ATM on the Truist website or by calling customer service. If you moved or your banking needs changed since the rebrand, you may want to check whether there is a Truist location near your new home or workplace.

Frequently Asked Questions

Do I need to update my direct deposit or bill pay information?

No. Your account number and routing number did not change, so your direct deposit and bill pay arrangements continued to work after the rebrand. If your employer or a company you pay asks for your routing number, it is the same one you used when the account was SunTrust.

What if I cannot log into my Truist account?

Try using the same username and password you used for SunTrust online banking. If that does not work, use the "Forgot Password" option on the Truist login page to reset it. If you are still locked out, call Truist customer service at 1-800-872-2657 and they can help you regain access.

Can I still use my old SunTrust ATM card?

Old SunTrust debit cards stopped working at a set date after the rebrand. If your card no longer works, Truist should have sent you a replacement automatically. If you never received one, contact Truist to request a new card.

Where do I find my account number now?

Log into your Truist online banking account — your account number appears on the account details page, just as it did in SunTrust. You can also find it on your Truist debit card, checks, or statements. If you need help locating it, call Truist customer service.