BB&T merged with SunTrust in 2019 to become Truist Financial Corporation

Yes, BB&T no longer exists as a separate bank. In December 2019, BB&T and SunTrust Banks completed a merger and rebranded under the single name Truist Financial Corporation. If you had a BB&T account, it automatically became a Truist account. Your account number, routing number, and the money in your account did not change — only the name on your statements and debit card.

The merger created one of the largest regional banks in the United States, with branches across the Southeast and Mid-Atlantic. BB&T customers kept their existing accounts, rates, and terms. No action was required on your part to complete the transition.

Key Takeaways

  • BB&T accounts automatically converted to Truist accounts in December 2019 with no changes to your account number, balance, or terms.
  • Your debit card, checks, and online login credentials remained valid during the transition, though new cards and materials were mailed to you.
  • Truist kept most BB&T products and services in place, including checking, savings, mortgages, and business accounts.
  • If you still have questions about your specific account or a service you used at BB&T, Truist customer service can look up your history under either name.

What happened to your BB&T account during the merger

Your account was not closed or moved to a different bank. Instead, Truist took over the account as-is. Your account number stayed the same, your routing number stayed the same, and your balance was never touched. Direct deposits, automatic bill payments, and standing transfers continued without interruption.

Truist mailed you new debit cards, checks, and other materials with the Truist name and logo. Your old BB&T cards and checks continued to work for a period of time, but Truist encouraged customers to switch to the new materials. If you never received new cards or checks, you can request them through Truist's website or by calling customer service.

Which BB&T services and products moved to Truist

Nearly all BB&T products transferred directly to Truist. This includes checking and savings accounts, money market accounts, certificates of deposit (CDs), mortgages, home equity lines of credit, auto loans, credit cards, and business banking services. If you had a specific product at BB&T, it almost certainly exists under the Truist name today.

Some older or specialized products were phased out or consolidated over time, but Truist notified customers in advance if their specific account or service was affected. If you are unsure whether a product you used at BB&T still exists, Truist customer service can tell you what options are available now.

How to access your account after the merger

Your online login and mobile app access remained active throughout the transition. You could continue using your BB&T username and password to log into Truist's online banking platform. Over time, Truist updated the interface and branding, but the underlying account remained yours.

If you had trouble logging in after the merger, it was usually because your password needed to be reset or your browser cache needed to be cleared. Truist's customer service line can walk you through account access if you are locked out. You can also visit a Truist branch in person with a photo ID to verify your identity and regain access.

What to do if you still have BB&T statements or documents

Old BB&T statements, loan documents, and other paperwork remain valid. You do not need to request new copies just because the bank changed its name. However, if you need a current statement for a mortgage application, loan, or other purpose, Truist can provide one with the Truist name on it.

If you are looking for a specific transaction or statement from before the merger, Truist can usually retrieve it from their archives. Call Truist customer service or visit a branch with the date or transaction details you need, and they can locate the record under either the BB&T or Truist name.

Frequently Asked Questions

Do I need to update my direct deposit or automatic payments after the merger?

No. Your account number and routing number did not change, so direct deposits and automatic bill payments continued without any action on your part. If a payment failed or did not post, contact Truist to troubleshoot, but the merger itself did not break these services.

Can I still use my old BB&T debit card?

Old BB&T debit cards stopped working after a grace period. Truist mailed you a new card with the Truist name. If you never received one or it expired, you can order a replacement through Truist's website or by calling customer service.

What if I had a BB&T credit card?

BB&T credit cards were converted to Truist credit cards. Your account number, credit limit, and balance remained the same. Truist mailed you a new card, and your old card stopped working after the transition period ended.

Is my money still safe at Truist?

Yes. Truist is a federally chartered bank and deposits are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 per account type. This protection applied to BB&T accounts before the merger and continues now under Truist.

Can Truist help me find old BB&T account information?

Yes. Truist has access to all BB&T records from before the merger. If you need to look up an old transaction, statement, or account detail, call Truist customer service or visit a branch with your identification. They can search by either the BB&T or Truist name.