How to close a TD Bank account

You can close a TD Bank account by calling customer service, visiting a branch in person, or using online banking if the option is available for your account type. TD Bank will ask you to confirm your identity, settle any outstanding balances, and arrange for any automatic payments or direct deposits linked to that account to be redirected. The process typically takes a few minutes over the phone or in person, though it may take several business days for the account to fully close in their system.

Before you close, check whether you have any pending transactions, scheduled bill payments, or automatic deposits coming to that account. If you do, you'll need to update those with your new account information or cancel them first. TD Bank will not close an account with an outstanding balance or unresolved disputes.

Key Takeaways

  • Call TD Bank customer service at 1-800-937-8372 or visit a branch to request account closure.
  • You must settle any negative balance and redirect or cancel automatic payments and direct deposits before closing.
  • Bring a government-issued ID if closing in person, or be ready to answer security questions if closing by phone.
  • Ask for written confirmation of the closure and keep it for your records.
  • The account may remain visible in your online banking for a few days after closure, which is normal.

Closing by phone

Call TD Bank customer service at 1-800-937-8372 during business hours. Have your account number and a government-issued ID ready. The representative will verify your identity by asking security questions, such as recent transactions or personal information on file.

Tell the representative you want to close the account and ask whether there are any fees or holds on the account. If you have a positive balance, ask how you want to receive it — by check mailed to your address, a transfer to another account, or a withdrawal at a branch. If the account has a negative balance, you'll need to pay it before closure is complete.

Once the representative confirms the closure, ask for a confirmation number and note the date. Request that they email or mail you written confirmation of the closure.

Closing at a TD Bank branch

Visit any TD Bank branch with a government-issued ID and your account number. Tell a teller or banker that you want to close the account. They will verify your identity and check for any outstanding balance or holds.

If the account has a positive balance, you can receive it as cash, a check, or a transfer to another account on the spot. If there is a negative balance, you can pay it immediately or arrange payment by phone later, though the account will not close until the balance is settled.

Ask the banker to print a closure confirmation receipt before you leave. Keep this for your records.

What to do before closing

Review your account for any automatic payments, recurring charges, or subscriptions linked to it. Log into your online banking or call customer service to see a list of recent transactions and any scheduled payments. Update the payment method for any bills or services to a different account or payment method.

Check whether you have direct deposits set up — for example, from an employer or government benefit. Contact your employer's payroll department or the organization sending the deposit and provide your new account information. This usually takes one to two pay cycles to take effect, so plan ahead if you're closing soon.

If you have a TD debit card linked to the account, it will stop working once the account closes. Destroy the card or contact TD Bank to have it deactivated.

What happens to your balance

If your account has a positive balance, TD Bank will not close it until you tell them how to handle the money. You can request a check mailed to your address, a transfer to another TD Bank account you own, a transfer to an external bank account, or a cash withdrawal at a branch.

If your account has a negative balance — meaning you owe TD Bank money — you must pay the amount before the account closes. You can pay by debit card, check, or cash at a branch. Ask the representative what payment methods they accept.

After the account closes

The account will stop appearing in your online banking within a few business days, though it may remain visible for up to 30 days. This is normal and does not mean the closure did not go through. If you need to verify that the account is closed, call customer service or log into your online banking and look for closed accounts in your account history.

Keep your closure confirmation number and any written confirmation for at least one year. If TD Bank ever contacts you about the account or if you see unexpected charges after closure, you'll have proof that you closed it.

If you closed the account because of a problem — such as fraud, unauthorized charges, or poor service — consider filing a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. This creates a record and may help other consumers.

Frequently Asked Questions

Can I reopen a TD Bank account after I close it?

Yes, you can open a new account at any time. However, if you closed the account due to a negative balance or fraud dispute, TD Bank may require you to settle that issue first or may place restrictions on a new account. Contact customer service to ask about your specific situation.

What if I have checks still outstanding on the account?

Do not close the account until all checks have cleared. If you close while checks are still pending, they may bounce and create overdraft fees. Wait at least one to two weeks after writing your last check, or contact the people you wrote checks to and ask them to deposit them sooner.

Will closing my account hurt my credit score?

Closing a checking or savings account does not affect your credit score. Credit scores are based on credit accounts like credit cards and loans, not deposit accounts. However, if you have an outstanding balance that goes unpaid, TD Bank may report it to a collection agency, which would harm your credit.

How long does it take to close a TD Bank account?

The closure is usually processed immediately when you call or visit a branch, but it may take three to five business days for the account to fully disappear from your online banking. If you have a positive balance being mailed as a check, allow seven to ten business days for delivery.

Can someone else close my account for me?

No, TD Bank requires the account holder to request closure in person or by phone for security reasons. If you are unable to do so, you can authorize someone with power of attorney to close it on your behalf, but you will need to provide TD Bank with legal documentation.