How to cancel Scentbird
You can cancel your Scentbird subscription through your account settings on their website or app. Log in, go to your account or subscription settings, and look for a "Cancel Subscription" or "Manage Subscription" option. Scentbird will usually ask why you're leaving and may offer a discount to keep you, but you can proceed without accepting any offer.
If you cannot find the cancellation option online, contact Scentbird's customer service directly through their website or the email address on your account statement. They can process the cancellation for you and confirm the date it takes effect. Keep a record of the cancellation confirmation, including the date and any reference number provided.
Cancellations typically take effect at the end of your current billing cycle, not immediately. If you cancel mid-cycle, you will not receive a refund for the remainder of that month unless Scentbird's policy or your specific plan states otherwise. Check your account after cancelling to confirm the status shows as cancelled.
Key Takeaways
- Cancel through your account settings online or by contacting Scentbird customer service directly.
- Cancellation usually takes effect at the end of your current billing period, not right away.
- Save your cancellation confirmation email or reference number as proof the request was processed.
- You will not receive a refund for the unused portion of your current billing cycle unless Scentbird's terms specifically allow it.
- After cancelling, log back in to confirm your account status shows as cancelled rather than active.
What happens to your account after cancellation
Once your subscription ends, you lose access to Scentbird's monthly fragrance shipments and the ability to browse or select scents through their app. Any credits or unused benefits tied to your subscription will expire. If you had a pause rather than a full cancellation, your account may still be active but temporarily stopped.
Scentbird may keep your account information on file so you can resubscribe later without re-entering all your details. They may also send you promotional emails or offers to return, which you can unsubscribe from separately if you wish. Check your email settings or contact them to remove yourself from marketing communications if you do not want to hear from them.
Pausing instead of cancelling
If you want to stop receiving fragrances temporarily but keep your account active, Scentbird offers a pause option instead of full cancellation. Pausing typically stops shipments for one to three months while keeping your account and any credits intact. When you're ready to resume, you can reactivate without going through the sign-up process again.
Pausing is useful if you have a large fragrance collection already or are traveling and do not want deliveries. It also preserves any loyalty status or special pricing you may have earned. You can usually pause and resume as many times as you want, though some plans may have limits on how often you can change your status.
Refunds and billing after cancellation
Scentbird does not refund unused portions of your current billing cycle when you cancel. If you paid for a month and cancel on day 15, you will not receive a refund for the remaining 15 days. This is standard for subscription services, though some plans or promotional offers may have different terms.
After cancellation, you should not be charged again. If a charge appears on your statement after your cancellation date, contact your bank or credit card company to dispute it, and also reach out to Scentbird's customer service with your cancellation confirmation. Keep records of all communications in case you need to file a chargeback or dispute with your payment provider.
If you cannot cancel online
Some subscription services make cancellation deliberately hard to find. If you've looked through your account settings and cannot locate a cancellation button, try searching the Scentbird website for "cancel subscription" or "manage subscription." You can also check your email receipts for a customer service contact or look at the terms and conditions page for cancellation instructions.
If the online option truly does not exist, email Scentbird's support team with your account email address and request cancellation in writing. Include the date you want the cancellation to take effect. Follow up if you do not receive a response within a few business days. You can also dispute the charge with your bank if Scentbird continues to bill you after you've requested cancellation and provided proof of that request.
Frequently Asked Questions
Will I be charged if I cancel mid-month?
No, you will not be charged again after you cancel. However, you will not receive a refund for the current billing period already paid. Cancellation takes effect at the end of that cycle, so if you cancel on the 15th of a month, your last shipment or access ends on the last day of that month.
Can I get a refund if I cancel within a certain number of days?
Scentbird's refund policy depends on your plan and how long you've been subscribed. Some new subscribers may have a short window to cancel for a refund, but this is not may provide. Check your original confirmation email or the terms of your specific plan. If you believe you may have access to for a refund, contact customer service with your order details.
What's the difference between pausing and cancelling?
Pausing stops shipments temporarily but keeps your account active and preserves any credits or loyalty benefits. Cancelling ends your subscription entirely, and credits expire. Pausing is reversible with no new sign-up needed; cancelling requires you to resubscribe if you want to return later.
How do I know if my cancellation went through?
Check your account settings to confirm the status shows as cancelled or inactive. You should receive a cancellation confirmation email from Scentbird. If you do not see either of these within a few days, contact their customer service to verify. Do not assume cancellation is complete without written confirmation.
What if Scentbird keeps charging me after I cancel?
Contact Scentbird immediately with your cancellation confirmation and ask them to stop the charges. If they do not respond or continue billing, contact your bank or credit card company to dispute the charges and request a chargeback. Provide your bank with proof of the cancellation request and any correspondence with Scentbird.