How to cancel Proton VPN

You can cancel your Proton VPN subscription through your account settings on the Proton website. Log in to your Proton account, go to Settings, select Subscription, and look for the option to manage or cancel your plan. Proton will ask you to confirm the cancellation and may offer a discount to keep you as a customer — you can accept or decline. Your access continues until the end of your current billing period, and you will not be charged again.

If you subscribed through the Apple App Store or Google Play Store instead of directly through Proton, you must cancel through that app store's subscription settings, not through Proton's website. The steps differ depending on which platform you used.

Key Takeaways

  • Direct Proton subscriptions are cancelled in your account Settings under Subscription, and access continues until your billing date.
  • App Store and Google Play subscriptions must be cancelled in those apps' settings, not on the Proton website.
  • Proton may offer a retention discount when you cancel — you can take it or proceed with cancellation.
  • You will not receive a refund for the current billing period, but you will keep access through the end of that period.

Cancelling a subscription purchased directly from Proton

Start by visiting proton.me and signing into your account with your email and password. Once logged in, click your account icon or avatar in the top right corner and select Settings from the dropdown menu.

In Settings, look for the Subscription or Billing section in the left sidebar. Click on it to see your current plan, renewal date, and payment method. You will see a button or link to manage your subscription — this is where you cancel. Click it and Proton will show you a confirmation screen explaining that your access will end on your next billing date.

Proton often displays a retention offer at this point — a discount to keep your subscription active. Read the offer carefully. If you want to stay, you can accept the new price. If you want to leave, click the option to proceed with cancellation. Proton will confirm the cancellation and send you an email receipt.

Cancelling an App Store or Google Play subscription

If you subscribed through Apple's App Store, open the App Store app on your iPhone or iPad. Tap your profile icon in the top right, then select Subscriptions. Find Proton VPN in the list, tap it, and select Cancel Subscription. Confirm the cancellation when prompted. On a Mac, open the App Store, click your account name in the top right, select Account Settings, go to Subscriptions, find Proton VPN, and click Manage.

For Google Play subscriptions on Android, open the Google Play app and tap your profile icon in the top right. Select Payments and Subscriptions, then Subscriptions. Find Proton VPN, tap it, and select Cancel Subscription. Confirm when prompted. You can also manage Google Play subscriptions through a web browser at play.google.com by signing in, going to Payments and Subscriptions, and following the same steps.

App Store and Google Play handle refunds differently than Proton does directly. Apple and Google may refund unused portions of your subscription if you cancel within a certain window — usually a few days after purchase — but policies vary. Check your app store's refund policy for details specific to your situation.

What happens after you cancel

Your Proton VPN service will continue to work until the end of your current billing cycle. If your renewal date is in two weeks, you have access for those two weeks. You will not be charged when that date arrives. Proton will send you a confirmation email with the cancellation date.

After your access ends, you can still log into your Proton account, but you will not be able to use the VPN. If you change your mind before the cancellation takes effect, you can reactivate your subscription through the same Settings menu — Proton will resume charging on your next billing date.

Refunds and billing questions

Proton does not refund the current billing period when you cancel. If you paid for a month and cancel on day five, you lose the remaining 25 days of payment. This is standard for subscription services and is stated in Proton's terms when you purchase.

If you believe you were charged in error, or if you have questions about a specific charge, contact Proton Support through your account settings. Go to Settings, select Help, and choose Contact Support. Describe the issue and include your invoice number if you have it. Proton's support team typically responds within one to two business days.

Reactivating your subscription later

If you cancel and later decide you want Proton VPN again, you can resubscribe at any time. Log into your account or create a new one, go to the pricing page, and choose a plan. Your old account and settings will still be there if you use the same email address. Proton may offer a promotional discount for returning customers, though this is not may provide.

You do not need to wait for any specific time period to resubscribe — you can sign up again immediately after your access ends, or months later. There is no penalty for cancelling and returning.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. Proton does not refund unused portions of your billing period. Your access continues through your renewal date, but you will not receive money back for the days remaining. If you subscribed through an app store, that store's refund policy may differ — check their terms.

Can I pause my subscription instead of cancelling?

Proton does not offer a pause feature. You must cancel to stop being charged. You can resubscribe at any time without penalty, and your account settings will be saved if you use the same email address.

What if I subscribed through my work or school account?

If your Proton VPN subscription came through an organization or family plan, contact the administrator of that account. They control the subscription, not you. You may not be able to cancel it yourself.

How do I know if my cancellation went through?

Proton sends a confirmation email to the address on your account. Check your inbox and spam folder. You can also log into your account and check Settings under Subscription — it should show your cancellation date and confirm that no future charges are scheduled.

Can I cancel if I still owe money or have a past-due balance?

Yes. You can cancel even if your account has an unpaid charge. However, Proton may pursue collection of the debt. Contact Proton Support if you have questions about a past-due balance before cancelling.