How to cancel Prime Video
You can cancel Prime Video through your Amazon account settings on any device with internet access. The process takes about two minutes and stops your subscription immediately — you will not be charged again, though you lose access to the service right away.
If you subscribed to Prime Video as a standalone service (not as part of Amazon Prime), you cancel it directly through Amazon's website or app. If Prime Video came bundled with an Amazon Prime membership, cancelling Prime Video alone is possible, but cancelling the entire Prime membership will also end Prime Video access.
The key difference matters because some people want to keep Prime shipping but drop the video service, while others want to end everything at once. Both paths exist, and the steps are different.
Key Takeaways
- Standalone Prime Video subscriptions cancel through your Amazon account settings and stop working immediately with no refund for the current billing period.
- If Prime Video is part of your Amazon Prime membership, you can cancel just the video add-on or cancel your entire Prime membership — these are separate actions.
- You can cancel on a computer, phone, or tablet using the Amazon website or app; no phone call or email to customer service is required.
- After cancellation, your access ends right away, so download or save anything you need before you confirm the cancellation.
Cancelling a standalone Prime Video subscription
If you pay for Prime Video separately from Amazon Prime, log into your Amazon account on a web browser or the Amazon app. Go to Account & Lists, then select Your Account. Look for Prime Video Membership or Memberships and Subscriptions — the exact label depends on your device and account type.
Click or tap on the Prime Video option, then select Cancel Membership or End Membership. Amazon will show you the cancellation date and ask you to confirm. Once you confirm, the cancellation is final and your access stops immediately. You will not receive a refund for the current billing period, even if you cancel on the first day of a new month.
If you cannot find the membership section, try going directly to amazon.com/primevideo, signing in, and looking for an account or settings icon. From there, you should see a link to manage your subscription.
Cancelling Prime Video when it is part of Amazon Prime
If you have an Amazon Prime membership that includes Prime Video, you have two choices: cancel only the Prime Video add-on (if you added it separately) or cancel your entire Prime membership.
To cancel just Prime Video while keeping Prime shipping and other benefits, log into your Amazon account and go to Account & Lists > Your Account > Memberships and Subscriptions. Look for any add-ons or premium channels you may have added to Prime. If Prime Video appears as a separate line item there, you can cancel it without affecting your Prime membership. However, if Prime Video is bundled into your base Prime membership with no separate line, you cannot remove it alone — cancelling Prime will end Prime Video access too.
To cancel your entire Amazon Prime membership (which will end Prime Video access), go to Account & Lists > Your Account > Prime Membership. Select End Membership and confirm. Your Prime benefits, including Prime Video, will stop on the date shown. If you are in the middle of a billing period, you will not receive a refund.
What happens after you cancel
Your access to Prime Video stops immediately after you confirm the cancellation. You will not be able to watch any content, even if you were in the middle of a show or movie. If you have downloaded episodes to watch offline, those downloads will also become unavailable once your subscription ends.
You will not receive a refund for the current billing period, regardless of when you cancel. If you paid for a full year upfront, you will not get money back for the unused months. However, you will not be charged again after the cancellation takes effect.
If you change your mind, you can resubscribe to Prime Video at any time by going back to your account settings and selecting the option to restart your membership. You will start a new billing cycle at the current price.
Cancelling through a mobile device
On an iPhone or Android phone, open the Amazon app and tap the menu icon (three horizontal lines) at the bottom right. Tap Account, then scroll down to Memberships and Subscriptions. Find Prime Video in the list and tap it. Select Cancel Membership or End Membership, then confirm your choice.
The process is the same whether you use an iPhone or Android device. If you prefer to use a web browser on your phone instead of the app, you can go to amazon.com, sign in, and follow the same steps as you would on a computer.
Cancelling through Amazon's website on a computer
On a desktop or laptop, go to amazon.com and sign into your account. Click on Account & Lists in the top right corner, then select Your Account. Scroll down to Memberships and Subscriptions and click on it.
Find Prime Video in the list of active subscriptions. Click on it to open the subscription details page. Look for a button that says Cancel Membership, End Membership, or Manage Subscription. Click that button, review the cancellation details, and confirm your choice. The cancellation will take effect immediately.
If you cannot find the cancellation option
If you subscribed to Prime Video through a third-party platform — such as Apple's App Store, Google Play, or a smart TV app — you may need to cancel through that platform instead of through Amazon directly. Check your account settings in the app or service where you originally subscribed.
For example, if you subscribed through the Apple App Store on an iPhone, you would cancel through your Apple ID settings, not through Amazon. Similarly, if you subscribed through a Roku, Fire TV, or other streaming device, check that device's app store or account settings for the cancellation option.
If you are still unable to locate the cancellation option after checking all these places, you can contact Amazon customer service through your account. Go to amazon.com/help, select your issue, and choose to contact them by chat or phone. They can walk you through the cancellation process or cancel the subscription for you.
Frequently Asked Questions
Do I get a refund if I cancel Prime Video mid-month?
No. Amazon does not refund unused portions of your subscription, whether you cancel on day one or day 29 of your billing cycle. You will stop being charged after the current period ends, but you will not receive money back for the time remaining.
Can I pause my Prime Video subscription instead of cancelling it?
Amazon does not offer a pause feature for Prime Video. Your only options are to keep the subscription active or cancel it. If you want to stop paying temporarily, you must cancel and resubscribe later.
Will cancelling Prime Video also cancel my Amazon Prime shipping?
Only if Prime Video is bundled into your base Prime membership with no separate charge. If you added Prime Video as an extra add-on, cancelling it will not affect your Prime shipping. Check your Memberships and Subscriptions page to see whether Prime Video appears as a separate line item.
How long does it take for my access to stop after I cancel?
Your access stops immediately after you confirm the cancellation. You will not be able to watch anything or access your watchlist once the cancellation is complete. There is no grace period.
Can I cancel Prime Video if I subscribed through my cable or phone provider?
If your cable or phone company bundled Prime Video into your package, you will need to cancel through them, not through Amazon. Contact your provider's customer service to remove Prime Video from your account.