How to cancel PlayStation Plus or PlayStation Now

You can cancel either subscription through your PlayStation Network account settings on your console, through the PlayStation website, or by contacting PlayStation Support directly. The method you use depends on which device you have access to and how quickly you need the cancellation processed. Most cancellations take effect immediately, though you keep access through the end of your current billing period.

PlayStation does not charge an early termination fee, so you can cancel at any point in your subscription cycle. If you cancel mid-month, you will not receive a refund for the unused portion — your access simply ends when your current period expires. Some subscription tiers renew automatically, while others require manual renewal, so check your account settings to see which applies to you.

Key Takeaways

  • You can cancel through your console settings, the PlayStation website, or by calling PlayStation Support; the console method is fastest if you have your PS4 or PS5 nearby.
  • Cancellation takes effect immediately, but you keep access through the end of your current billing period — no refunds are issued for unused time.
  • If your subscription renews automatically, you must cancel before the renewal date to stop future charges; check your account to see your renewal date.
  • PlayStation Support can cancel your subscription over the phone if you cannot access your account or prefer not to do it yourself.

Canceling through your PlayStation console

On your PS4 or PS5, go to Settings, then select Users and Accounts. Choose your account, then go to Account, and select Subscriptions. Find the subscription you want to cancel — PlayStation Plus or PlayStation Now — and select it. Choose Cancel Subscription, then confirm the cancellation when prompted.

After you confirm, you will see a message showing your subscription will end on a specific date. Write down that date or take a screenshot, because that is the last day you have access. You will not be charged again after that date unless you manually restart the subscription.

Canceling through the PlayStation website

Go to the PlayStation Network website and sign in with your account. Navigate to your Account Settings, then select Subscriptions. Click on the subscription you want to cancel and choose the option to cancel or turn off auto-renewal. Follow the on-screen prompts to confirm.

The website method works from any computer or phone, so it is useful if you do not have your console nearby. The cancellation will show the same end date as the console method — your access continues through that date, then stops automatically.

Canceling by phone with PlayStation Support

Call PlayStation Support at the number listed on your account or on the PlayStation website. Have your account email address and the last four digits of the payment method on file ready when you call. A representative can cancel your subscription directly and will send you a confirmation email with your access end date.

Phone cancellation is useful if you have trouble accessing your account, forgot your password, or want to speak to someone about why you are canceling. Some regions have different support numbers, so check the PlayStation website for your country before calling.

What happens after you cancel

Your subscription status changes to "Cancelled" in your account settings immediately. You keep full access to online multiplayer, cloud saves, and any games included with your subscription through the end of your current billing period. After that date, you lose access to those features, though any games you own outright remain playable offline.

If you cancel PlayStation Plus but keep PlayStation Now, or vice versa, each subscription ends on its own schedule. Your billing date does not change — each subscription has its own renewal date based on when you originally purchased it.

Restarting your subscription later

You can restart a canceled subscription at any time by going back to your account settings and selecting the subscription. You will be charged immediately for a new billing period. PlayStation does not offer a discount for restarting, so you pay the standard monthly or annual rate.

If you canceled because of a billing issue — a declined card, for example — fix the payment method in your account settings first. Then restart the subscription. If the original payment method is still on file and still declined, the restart will fail.

Stopping automatic renewal without canceling

If you want to keep your current subscription active but stop it from renewing automatically, you can turn off auto-renewal instead of canceling. Go to your subscription settings and select "Turn Off Auto-Renewal" rather than "Cancel Subscription." Your access continues through your current billing period, then stops — you are not charged again.

This option is useful if you want to keep your subscription active for now but do not want to be charged next month. You can turn auto-renewal back on at any time before your current period ends.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. PlayStation does not issue refunds for unused time on a subscription. Your access continues through the end of your current billing period, then stops. If you need a refund for a specific reason — unauthorized charges, for example — contact PlayStation Support to discuss your situation.

Can I cancel one subscription but keep the other?

Yes. PlayStation Plus and PlayStation Now are separate subscriptions with separate renewal dates. You can cancel one, both, or neither without affecting the other. Each one shows its own end date in your account settings.

What if I forgot my password and cannot access my account?

Call PlayStation Support with your account email address and the last four digits of your payment method. A representative can verify your identity and cancel the subscription for you over the phone without needing your password.

Do I lose my saved games if I cancel PlayStation Plus?

No. Your saved games stay in your account. If you have cloud save backup turned on, your saves are stored online and you can download them if you restart the subscription later. Local saves on your console also remain.

How do I know when my subscription will end?

Check your account settings under Subscriptions — your end date is listed there. You can also look at your email for the confirmation message sent when you canceled, which includes the exact date your access stops.