What my.roku/subscriptions does and why you need it
my.roku/subscriptions is the control center where you manage every subscription tied to your Roku account — the streaming services you pay for, the ones you've paused, and the ones you've cancelled. It's a single page that shows you what's active right now, what you're being charged for each month, and how to stop or restart any service without digging through your Roku device settings or each app individually.
The page lives at my.roku.com when you log in with your Roku account credentials. You can reach it from a web browser on any device — phone, tablet, or computer — which makes it easier to review charges than hunting through menus on your TV. This matters because subscriptions can stack up without notice, and some services auto-renew without a reminder.
Roku itself doesn't charge you for most streaming apps; the services behind them do. But Roku handles the billing relationship, so your subscription history, payment method, and cancellation all flow through your Roku account. That's why this page exists — to give you one place to see and control everything at once.
Key Takeaways
- my.roku/subscriptions shows every active subscription on your Roku account, the cost of each, and the next billing date.
- You can pause, cancel, or restart subscriptions directly from this page without touching your Roku device or opening the app.
- Roku's payment method on file is used for all subscriptions billed through Roku, so updating it here affects all of them.
- Cancelled subscriptions can usually be restarted within a set window; check the service's terms to know how long you have.
- Some services offer their own billing outside Roku, so they won't appear on this page even if you access them through a Roku app.
How to log in and view your subscriptions
Go to my.roku.com in any web browser and sign in with the email address and password you use for your Roku account. If you've never set up a Roku account, you'll need to create one first — this is separate from just turning on a Roku device; the account is what ties your subscriptions and billing together.
Once you're logged in, look for "Subscriptions" in the left menu or navigation bar. The page will load a list of every subscription currently active on your account. Each entry shows the service name, the monthly or annual cost, and the date of your next charge. Services you've paused appear in a separate section so you can see at a glance what's temporarily stopped.
If you don't see a subscription you know you're paying for, it may be billed directly by the service rather than through Roku. For example, if you signed up for Netflix or Disney+ outside of Roku and just happen to watch them on your Roku device, those charges won't show here — they'll appear on your credit card statement or in your account with that service directly.
Pausing, cancelling, and restarting subscriptions
To pause a subscription without cancelling it, find the service on your list and select the pause option. Pausing stops charges but keeps your account active, so your preferences, watch history, and saved content usually stay in place. Most services let you pause for a set number of days — often 30 to 90 days — before they automatically restart billing. Check the service's policy to know when your pause ends.
Cancelling removes the subscription entirely and stops all charges immediately. Your access to that service ends, usually at the end of your current billing period or right away, depending on the service's terms. When you cancel through my.roku/subscriptions, Roku processes it, but you should receive a confirmation email from both Roku and the service itself.
To restart a cancelled subscription, go back to the same page and look for a "Restart" or "Resubscribe" button next to the service name. Most services allow you to restart within a certain window — sometimes 30 days, sometimes longer — without losing your account data. After that window closes, restarting may be treated as a new subscription. The service's terms will specify how long you have.
Managing your payment method and billing information
Your Roku account uses one primary payment method for all subscriptions billed through Roku. To update it, log into my.roku.com, go to Account Settings, and find the Payment Method or Billing section. You can add a new credit card, debit card, or other payment option and set it as your default.
If a charge fails — for example, if your card expires or is declined — Roku will usually try again over several days. If it continues to fail, your subscriptions may pause or cancel automatically. You'll receive an email notification when this happens, so check your inbox if a service suddenly stops working.
Some subscriptions offer their own payment options if you sign up directly with them rather than through Roku. In those cases, you manage the payment method in that service's account settings, not here. This is common with services like Hulu, HBO Max, or Paramount+, which often let you choose whether to pay through Roku or directly with them.
Understanding charges and billing dates
Each subscription shows its cost and the date you'll be charged next. Most services bill monthly, but some offer annual plans at a discount. The billing date is usually the same day each month that you first signed up — for example, if you subscribed on the 15th, you'll be charged on the 15th of every month.
If you cancel mid-month, you typically keep access until the end of your current billing period. Pausing a subscription stops charges immediately but may restart automatically on the date shown on the page. Read the service's cancellation policy before you act, because some services charge a fee for early cancellation or have other restrictions.
Roku sends billing confirmations to the email address on your account each time you're charged. If you don't recognize a charge or think you were billed twice, contact Roku support with the confirmation email and your account details. They can review the transaction and issue a refund if there was an error.
Troubleshooting common subscription problems
If a subscription doesn't appear on my.roku/subscriptions even though you're paying for it, the service is likely billed outside Roku. Log into that service's website directly to manage it. You can still watch it on your Roku device if you're signed into the app, but the billing and cancellation happen in that service's account, not here.
If you're charged for a service you thought you cancelled, log back into my.roku/subscriptions and check whether it's still listed as active. If it is, cancel it again and request a refund for the unexpected charge. If it's not listed but you're still being charged, the service may have restarted automatically or you may have a separate account with that service outside Roku.
If you can't log into my.roku.com, reset your Roku account password on the Roku website. If you've forgotten your email address or can't access your account any other way, Roku's support team can help you recover it. Have your Roku device serial number or the email address you think is associated with the account ready when you contact them.
Keeping track of subscriptions you're not using
Review your subscription list every few months to catch services you've stopped watching. It's easy to forget about a trial that converted to a paid subscription or a service you signed up for once and never opened again. my.roku/subscriptions makes this simple because everything is in one place.
If you see a subscription you don't recognize, don't assume it's fraud — it may be under a different name than you remember, or someone else in your household may have added it. Ask family members before you cancel. If you're certain it's unauthorized, contact Roku support and the service directly to report it and request a refund.
Some people set a calendar reminder to review subscriptions on the same day each month. Others pause services they use seasonally — for example, pausing a sports streaming service during the off-season and restarting it when games begin again. Both approaches help keep your spending intentional.
Frequently Asked Questions
Can I see my subscription history on my.roku/subscriptions?
The page shows your current and paused subscriptions, but not a full history of past services. For a detailed billing history, check your Roku account settings or contact Roku support. Your credit card statement will also show all charges from Roku, even if you've since cancelled the service.
What happens if I cancel a subscription and then want it back?
Most services let you restart within 30 days without losing your account data. After that, restarting may be treated as a new subscription. Check the service's terms to know the exact window. You can restart directly from my.roku/subscriptions if the option is still available.
Do I need a Roku device to use my.roku/subscriptions?
No. You need a Roku account, but you can manage subscriptions from any web browser on any device. You don't have to be near your Roku TV or device. However, you do need to own or have access to a Roku device to watch most of these services.
Why is a subscription I'm paying for not showing on this page?
The service is likely billed directly by the company, not through Roku. Netflix, Disney+, and many others let you sign up outside Roku and just watch through the app on your device. Log into that service's website to manage billing and cancellation.
Can someone else in my household see my subscriptions?
Only if they have your Roku account login. If you share a Roku device with family, consider whether you want to share the account or set up separate accounts. Separate accounts let each person have their own subscriptions and watch history, though only one account can be active on the device at a time.