What My.roku.com/subscriptions does and how to find it
My.roku.com/subscriptions is the online account page where you see every subscription you pay for through your Roku device or Roku account, change payment methods, cancel services, and update billing information. You reach it by going to my.roku.com on any web browser, signing into your Roku account, and clicking on "Subscriptions" in the left menu.
This page shows subscriptions you added through the Roku Channel Store — services like Netflix, Hulu, Disney+, or specialty channels you added directly to your Roku device. It does not show subscriptions you pay for outside Roku, even if you watch them on your Roku device. For example, if you have a Netflix account you pay Netflix directly for, it will not appear here; only subscriptions billed through Roku appear on this page.
The page works the same whether you access it on a phone, tablet, or computer. Your Roku account syncs across all your devices, so changes you make on my.roku.com show up immediately on your Roku player or TV.
Key Takeaways
- My.roku.com/subscriptions shows only services you pay for through Roku's billing system, not subscriptions you manage directly with Netflix, Amazon, or other providers.
- You can cancel any subscription, change your payment method, or update your billing address from this single page without calling customer service.
- Cancellations take effect immediately, and you lose access to the service right away — Roku does not offer prorated refunds for the remainder of a billing cycle.
- If you have multiple Roku devices on the same account, subscriptions are shared across all of them automatically.
How to view your active subscriptions and their billing dates
When you log into my.roku.com/subscriptions, the page displays a list of every active subscription tied to your account. Each entry shows the service name, the price you pay, and the date your next charge will occur. This list updates in real time, so if you just added a subscription on your Roku device, it appears here within seconds.
The page also shows whether each subscription is on a free trial or a paid plan. If a service offers a trial period, the page tells you when the trial ends and when billing begins. This matters because some subscriptions auto-renew after the trial ends, and you need to cancel before that date if you do not want to be charged.
If you have paused a subscription temporarily (some services offer this option), it will appear in a separate section showing paused services. Paused subscriptions do not charge you, but you can restart them from this page without signing up again.
Canceling a subscription from your account page
To cancel a subscription, find it in your list on my.roku.com/subscriptions and click the "Cancel" or "Manage" button next to it. The page will ask you to confirm the cancellation and may offer you a discount to stay — you can accept or decline. Once you confirm, the subscription stops immediately and you lose access to that service right away.
Roku does not refund the portion of your billing cycle you have not used. If you are charged on the 15th of each month and you cancel on the 20th, you have paid for the full month and will not receive a refund for the remaining days. Some services offer their own refund policies if you contact them directly, but Roku's system does not process partial refunds.
After you cancel, the subscription disappears from your active list within a few minutes. If you change your mind and want the service back, you can add it again from the Roku Channel Store, but you will start a new subscription and may not be able to restore your previous settings or watchlist.
Updating your payment method and billing address
Your payment method and billing address are stored in your Roku account settings, not on the subscriptions page itself. To change them, go to my.roku.com, click "Account" or "Settings" (the exact label depends on your account type), and look for "Payment Method" or "Billing Information." You can add a new credit card, debit card, or PayPal account, and remove old payment methods you no longer use.
When you update your payment method, the change applies to all your Roku subscriptions at once. Your next billing cycle will charge the new card you added. If you remove a payment method while subscriptions are active, Roku will try to charge your remaining payment method on the next billing date. If no valid payment method exists, your subscriptions will pause until you add one.
Your billing address should match the address on your payment card. If it does not, your card may be declined when Roku tries to charge you. Update your address in account settings, not on the subscriptions page.
What happens if a payment fails or is declined
If your card is declined or your payment fails, Roku sends you an email notification. Your subscription does not cancel immediately — Roku typically retries the charge over several days. During this time, you can usually still access the service, but you need to fix the payment problem before the retry period ends.
To fix a failed payment, log into my.roku.com, go to your account settings, and update your payment method. You can add a different card or update the expiration date on your current card. Once you save the new information, Roku will retry the charge within 24 hours. If the retry succeeds, your subscription continues and you are not charged twice.
If payment fails repeatedly and you do not update your payment method, Roku will eventually pause or cancel your subscriptions. You will receive email warnings before this happens, giving you time to respond.
Sharing subscriptions across multiple Roku devices
All subscriptions on your Roku account are automatically available on every Roku device linked to that account. You do not need to add them separately to each device. When you sign into a new Roku player or TV with your account, all your subscriptions appear in the Roku Channel Store and are ready to use.
This means if you have a Roku TV in your bedroom and a Roku streaming stick in your living room, both devices can access the same Netflix, Hulu, or other services. You do not pay extra for each device — you pay once per subscription, and it works on all your devices simultaneously (subject to each service's own rules about simultaneous streams).
If you remove a device from your account or factory reset a Roku player, subscriptions on that device stop working unless you sign back in with your account. Removing a device does not cancel your subscriptions; it just disconnects that device from your account.
Troubleshooting subscriptions that are not showing up
If you added a subscription on your Roku device but it does not appear on my.roku.com/subscriptions, wait a few minutes and refresh the page. New subscriptions sometimes take a moment to sync to your online account. If it still does not appear after 10 minutes, sign out of my.roku.com and sign back in.
If a subscription you are paying for does not appear, check whether you added it to a different Roku account. Each Roku account has its own subscriptions, and they do not share across accounts. If you have multiple Roku accounts, log into each one to find where the subscription is billed.
If you are certain the subscription is on your account but it is not working on your Roku device, restart your device by unplugging it for 30 seconds and plugging it back in. Then sign out of the Roku app and sign back in. This refreshes your account connection and usually restores access to your subscriptions.
Frequently Asked Questions
Can I pause a subscription instead of canceling it?
Some services offer pause options through my.roku.com/subscriptions, but not all do. Check the "Manage" button next to your subscription to see if pause is available. If it is, you can pause for a set period (usually 30 to 90 days) without being charged. When the pause ends, billing resumes automatically unless you cancel.
What if I cancel a subscription and want it back?
You can add the subscription again from the Roku Channel Store at any time. You will start a new subscription and may lose any saved preferences, watchlist, or viewing history from your previous subscription. Contact the service directly if you want to restore your account.
Do I need to cancel on my.roku.com or can I cancel through the Roku device itself?
You can cancel from either place. Canceling through my.roku.com/subscriptions is often faster because you see all your subscriptions in one list. Canceling on your Roku device works too, but you have to navigate through the app, which takes more steps.
Will I get a refund if I cancel mid-cycle?
No. Roku does not issue refunds for unused portions of a billing cycle. If you are charged on the 15th and cancel on the 20th, you have paid for the full month. Some services have their own refund policies if you contact them directly, but Roku's system does not process partial refunds.
Can I change my payment method for just one subscription?
No. Your payment method is tied to your entire Roku account, so changing it affects all your subscriptions. All subscriptions charge to the same card or PayPal account. If you want different subscriptions on different payment methods, you would need separate Roku accounts.