What you'll find at my.roku.com/account/subscriptions
my.roku.com/account/subscriptions is where Roku shows you every streaming service you're paying for through your Roku account, along with what you're spending each month. This is the central place to see all your subscriptions in one view, cancel services you no longer want, and update payment methods. You access it by logging into your Roku account online, not through your Roku device itself.
The page displays each subscription with its current status, the date you started it, and how much it costs per billing cycle. If you signed up for a service directly through Roku (rather than subscribing to Netflix or Hulu on your own), Roku handles the billing and shows the charge on your Roku bill. This matters because canceling a Roku-billed subscription here stops the charges immediately — you don't have to contact the streaming service separately.
Not every streaming app on your Roku device will show up on this page. Services you subscribed to outside of Roku — like if you signed up for Netflix directly on Netflix's website — won't appear here. Those subscriptions are managed through the service's own website or app, not through Roku.
Key Takeaways
- my.roku.com/account/subscriptions shows only services you subscribed to through Roku's billing system, not subscriptions you manage separately with each streaming company.
- Canceling a subscription on this page stops Roku from billing you, but you should verify the service actually stopped by checking your next bill.
- You can update the payment method for all your Roku subscriptions in one place rather than updating each service individually.
- If you subscribed to a service through Roku and then later created a separate account with that same service, you may have two active subscriptions charging you.
How to log in and view your subscriptions
Go to my.roku.com in any web browser and select Sign In. Enter the email address and password you use for your Roku account. If you've never set up a Roku account or can't remember your password, Roku will walk you through account recovery on that same page.
Once you're logged in, look for Account or My Account in the menu (the exact wording varies depending on when your account was created). From there, select Subscriptions. You'll see a list of every service Roku is billing you for, the monthly or annual cost, and the next billing date.
If you're on a shared family account, only the account owner can view and manage subscriptions from this page. If you're a family member and need to change a subscription, you'll need to ask the account owner to make the change.
Canceling a subscription through Roku
Find the subscription you want to cancel in your list and select Cancel or Manage next to it. Roku will ask you to confirm the cancellation and may offer you a discount to keep the service — you can accept or decline. Once you confirm, Roku stops billing you immediately, and your access to that service typically ends right away or at the end of your current billing period, depending on the service's policy.
After you cancel, check your next Roku bill to make sure the charge is gone. Occasionally a cancellation doesn't process correctly, and you'll be charged again. If that happens, contact Roku support with a screenshot of your cancellation confirmation and your billing statement showing the duplicate charge.
Canceling through my.roku.com does not delete your account with that streaming service. If you later want to resubscribe, you may be able to log back in with your existing username and password. Some services will restore your watch history and preferences; others treat it as a new account.
Updating your payment method for all subscriptions
Your Roku account has one primary payment method that bills for all your Roku subscriptions at once. To update it, log into my.roku.com, go to Account, and look for Payment Method or Billing. You can add a new credit card, debit card, or payment account and set it as your default.
When you update your payment method here, it applies to all your Roku subscriptions automatically. You don't have to update each service individually. If a charge fails because your card expired or was declined, Roku will try again on your next billing date using the updated payment method you've entered.
If you want to use a different payment method for a specific subscription, you'll need to cancel it through Roku and then subscribe to that service directly through the company's own website or app. That way you control which card is charged for which service.
Subscriptions you manage outside of Roku
If you have a Netflix account you pay for directly with Netflix, or a Disney+ subscription you manage through Disney's website, those won't show up on my.roku.com/account/subscriptions. You manage and cancel those subscriptions through Netflix, Disney, or whichever company you're paying. Roku only shows subscriptions it's billing you for.
This creates a common problem: someone subscribes to a service through Roku, then later creates a separate account with that same service and subscribes again. Now they're paying twice for the same thing. Check both my.roku.com and the streaming service's own website to see if you have duplicate subscriptions. If you do, cancel one of them.
You can still watch services you don't subscribe to through Roku — you just log into them on your Roku device using your own account credentials. Roku's subscription page only tracks what Roku is billing you for.
Troubleshooting common problems
If you can't log into my.roku.com, select Forgot Password on the sign-in page. Roku will send a reset link to the email address associated with your account. Check your spam folder if you don't see the email within a few minutes. If you don't remember which email address you used, contact Roku support with your Roku device's serial number or the phone number linked to your account.
If a subscription still appears on your list after you canceled it, refresh the page or log out and back in. Sometimes the page doesn't update immediately. If it's still there after an hour, the cancellation may not have gone through. Try canceling again, or contact Roku support with your cancellation confirmation number.
If you see a charge on your Roku bill for a subscription you canceled, gather your cancellation confirmation email and your billing statement showing the charge. Contact Roku support with both documents. They can see when the cancellation was processed and whether the charge was an error or a final billing cycle you were owed.
Frequently Asked Questions
Can I pause a subscription instead of canceling it?
Roku doesn't offer a pause feature for subscriptions. You either cancel (which stops billing immediately) or keep paying. Some individual streaming services like Disney+ or Hulu offer pause options on their own websites, but you'd need to manage those subscriptions directly with them rather than through Roku.
Will canceling a Roku subscription delete my account with that service?
No. Canceling through Roku stops the billing only. Your account with the streaming service remains active, and you can usually log back in later if you resubscribe. Watch history and preferences may or may not be saved depending on the service's policy.
What happens if I cancel a subscription mid-month?
Most services stop billing you immediately when you cancel, and your access ends right away or at the end of your current billing cycle. Check the cancellation confirmation to see when your access actually stops. You won't receive a refund for the unused portion of the month.
Can I see my subscription history or past charges?
Yes. On my.roku.com, go to Account and look for Billing History or Statements. You can see past charges, which services were billed, and the dates. This is useful for tracking when you canceled something or spotting duplicate charges.
Why do I see a subscription on my Roku device that doesn't appear on my.roku.com?
That subscription is likely managed outside of Roku. You subscribed to it directly with the company, not through Roku's billing system. Log into that service's website or app to manage it, or contact the company's support team to cancel it.