How to cancel a Roku subscription on My.roku.com
To cancel a Roku subscription, log into your account at my.roku.com, go to your account settings, find the subscription you want to cancel, and select the cancel option. The process takes about two minutes. Your access to that subscription ends immediately, though you may retain access through the end of your current billing period depending on the subscription type.
Roku subscriptions fall into two categories: those you pay Roku directly for (like The Roku Channel), and those you pay a third-party service through (like Netflix or Disney+). The cancellation method differs slightly between them. Direct Roku subscriptions cancel through my.roku.com. Third-party subscriptions usually require you to cancel through that service's own website or app, though you can also manage some of them from your Roku account.
Key Takeaways
- Log into my.roku.com with your Roku account email and password to access your subscription settings.
- Roku subscriptions you pay directly to Roku (like The Roku Channel) cancel through my.roku.com; third-party subscriptions usually cancel through the service's own website.
- Cancellation takes effect immediately, though you may keep access through the end of your current billing cycle.
- If you cannot find your subscription in account settings, check your email for the original purchase confirmation to confirm which service you subscribed to.
Steps to cancel a direct Roku subscription
Start by going to my.roku.com and signing in with the email address and password you use for your Roku account. If you have not set up a password or do not remember it, use the "Forgot password" link on the login page.
Once logged in, look for "Subscriptions" or "Manage subscriptions" in your account menu. This is usually under "Account" or "Settings." Click on it to see a list of all active subscriptions tied to your account. Find the subscription you want to cancel and click on it. You should see a "Cancel subscription" button or link. Click it, and the system will ask you to confirm the cancellation. Select "Yes" or "Confirm" to complete the process.
After cancellation, you will receive a confirmation email at the address tied to your Roku account. Keep this email for your records. Your subscription will stop renewing on the next billing date, though you may retain access to the service through the end of your current billing period.
Canceling third-party subscriptions through Roku
If you subscribed to a service like Netflix, Hulu, or Disney+ through your Roku device or account, you can cancel it either through that service's own website or through my.roku.com. Canceling through my.roku.com is often faster if you do not remember your login for the third-party service.
Log into my.roku.com and navigate to your subscriptions list. Find the third-party subscription you want to cancel and click on it. You should see a "Manage subscription" or "Cancel" button. Click it. Some services will redirect you to their own cancellation page; others will let you cancel directly through Roku. Follow the prompts to confirm the cancellation.
If you cancel a third-party subscription through my.roku.com, that service will send you a separate confirmation email from their own system. Check both your Roku confirmation and the third-party service's confirmation to make sure the cancellation went through.
What happens to your access after cancellation
When you cancel a subscription, your access to that service stops renewing. However, you may still be able to watch content through the end of your current billing period. For example, if you cancel on the 15th of the month but your billing cycle runs through the 30th, you usually keep access until the 30th.
Some subscriptions end access immediately upon cancellation. Check the confirmation email or the cancellation screen to see when your access actually ends. If you need to resubscribe to the same service later, you can do so through my.roku.com or the service's own website at any time.
Troubleshooting cancellation problems
If you cannot find a subscription in your account settings, it may be tied to a different Roku account or email address. Check the confirmation email you received when you first subscribed — it will show which email address the subscription is under. Log out of my.roku.com and log back in with that email address instead.
If the cancellation button does not appear or the page will not load, try clearing your browser's cache and cookies, then log back into my.roku.com. If you are using the Roku mobile app instead of a web browser, try logging in through my.roku.com on a computer instead — the web version is usually more reliable for managing subscriptions.
If you see a subscription in your account that you do not recognize, or if you are being charged for something you did not authorize, contact Roku support directly. Do not cancel the subscription yourself until you have confirmed with support what it is, because some subscriptions are tied to other services or family members' accounts.
Frequently Asked Questions
Will I get a refund if I cancel in the middle of a billing cycle?
Most Roku subscriptions do not offer refunds for partial months. You keep access through the end of your current billing period, but you will not receive money back for the unused portion. Check your subscription's terms or the confirmation email to confirm the refund policy for your specific service.
Can I cancel a subscription on my Roku device instead of my.roku.com?
You can cancel some subscriptions directly on your Roku device by going to Settings, then Subscriptions, then selecting the subscription and choosing Cancel. However, my.roku.com is usually faster and more reliable. If the device method does not work, log into my.roku.com instead.
What if I forgot which email address I used for my Roku account?
Check your email inbox for any messages from Roku or the subscription service. The confirmation email will show which account the subscription is under. If you still cannot find it, contact Roku support with the phone number or email address you think you used, and they can help you locate your account.
Do I need to cancel before my free trial ends?
Yes. If you do not cancel before the free trial period ends, your account will automatically convert to a paid subscription and you will be charged. Set a reminder a few days before the trial ends so you have time to cancel through my.roku.com if you do not want to continue.
Can I pause a subscription instead of canceling it?
Roku does not offer a pause feature for most subscriptions. You either keep the subscription active and pay, or you cancel it. If you want to rejoin later, you can resubscribe at any time through my.roku.com or the service's website.