What Roku.com/subscriptions does and why you'd use it
Roku.com/subscriptions is the central place where you manage all the streaming services you pay for through your Roku device. Instead of logging into each app separately to handle billing or cancel a service, you go to one page on Roku's website. This is where you add new subscriptions, update payment methods, pause services, or cancel them entirely.
The page works because Roku acts as the middleman between you and the streaming companies. When you sign up for a service like Paramount+, Apple TV+, or Peacock through your Roku device, Roku handles the payment processing. That means your credit card information stays with Roku, not scattered across a dozen different apps. It also means you can manage everything from a computer or phone without touching your Roku device.
Not every subscription goes through Roku's system. If you signed up for a streaming service directly on their website or through another device, you'll manage that subscription with them, not through Roku. But anything you added through your Roku device will show up here.
Key Takeaways
- Roku.com/subscriptions shows every streaming service you're paying for through your Roku device in one place.
- You can update your payment method, pause a subscription, or cancel it without logging into the individual app.
- Subscriptions you signed up for directly with the streaming company or through another device won't appear here.
- Changes you make on the Roku website take effect immediately on your Roku device and in the apps themselves.
- If you forget your Roku account password, you'll need to reset it before you can access your subscriptions page.
How to access your subscriptions page
Go to roku.com in any web browser and sign in with the email and password you use for your Roku account. Once you're logged in, look for "Subscriptions" in the main menu or account settings. The exact location varies slightly depending on whether you're on a computer or phone, but it's always in the account area, not buried in settings.
If you don't remember your password, click "Forgot password" on the login page. Roku will send a reset link to the email address associated with your account. Check your spam folder if you don't see it within a few minutes.
You can also reach your subscriptions through the Roku app on your phone or tablet. Open the app, tap your profile icon, go to "Subscriptions," and you'll see the same list. Any changes you make in the app sync immediately to your Roku device and the website.
What information appears on your subscriptions page
Your subscriptions page lists every active service you're paying for through Roku, along with the monthly or annual cost and the next billing date. You'll see the service name, your current plan (if the service offers multiple tiers), and when your next charge is due. Some services also show how many days are left in a free trial, if you're currently in one.
The page also displays your payment method — usually the last four digits of the credit card on file. If you have multiple payment methods saved to your Roku account, you can see which one is being used for each subscription. This matters if you're trying to track which card is being charged or if one of your cards is about to expire.
Canceled subscriptions don't appear on this page. Once you cancel, it's gone from the list. If you want to reactivate a service later, you'll need to sign up again.
How to pause or cancel a subscription
Find the subscription you want to change on your list and click or tap on it. You'll see options to pause the subscription or cancel it entirely. Pausing temporarily stops the charges without deleting your account or losing your saved preferences — useful if you know you won't watch for a month or two. Canceling removes the subscription and ends your access to that service immediately.
When you cancel, Roku will usually ask you why. These surveys are optional, but the feedback sometimes influences whether a service offers you a discount to come back. After you confirm the cancellation, you lose access to that app's content right away. You won't be charged again, and there's no refund for the current billing period — the cancellation takes effect on your next billing date.
If you pause instead of cancel, your subscription stays active but dormant. You won't be charged during the pause period. When you're ready to resume, go back to the subscriptions page and click "Resume." Your account settings and watch history remain exactly as they were.
Updating your payment method
If your credit card is expiring, you've been compromised, or you simply want to use a different card, you can update your payment method without canceling any subscriptions. Go to your account settings (not the subscriptions page itself) and look for "Payment methods" or "Billing information." Add a new card or select a different one you've already saved.
Once you change your payment method, all your active subscriptions will charge to the new card on their next billing date. You don't have to update each subscription individually. If you're removing an old card entirely, make sure you have at least one active payment method saved, or your subscriptions will fail to renew.
Roku accepts most major credit cards and debit cards. Some regions also support PayPal or other payment options. If a payment fails — because the card is declined or expired — Roku will send you an email asking you to update your information. You typically have a few days to fix it before your subscriptions are paused.
What to do if a subscription isn't showing up
If you signed up for a streaming service through your Roku device but it's not appearing on your subscriptions page, the most common reason is that you signed up through the app itself rather than through Roku's system. For example, if you opened the Netflix app and paid Netflix directly, that subscription is managed by Netflix, not Roku. You'd cancel it through Netflix's website or app, not through Roku.
Another possibility is that the subscription is on a different Roku account. If you share a Roku device with family members, each person has their own account. Your subscriptions only show up under your login. If someone else in the household signed up for a service, it will appear under their account, not yours.
If you're certain you signed up through Roku and it's still not there, try signing out of Roku.com and signing back in. Sometimes the page needs to refresh to show recent changes. If it still doesn't appear after a few hours, contact Roku support with the name of the service and the date you signed up. They can look up the transaction and help you locate it.
Managing shared devices and family accounts
If multiple people use the same Roku device, each person should have their own Roku account. When someone signs into their account on the device, they see their own subscriptions and watch history. The subscriptions page on Roku.com only shows services linked to the account you're currently logged into.
This means if you share a device with a partner or family member, you each manage your own subscriptions separately. If you want to share a single streaming service across accounts, you'll need to check that service's sharing policy. Some services, like Netflix and Disney+, allow multiple profiles or simultaneous streams. Others limit you to one account per device.
If you're setting up a Roku device for the first time and multiple people will use it, create separate accounts for each person during setup. This keeps subscriptions, preferences, and watch history separate and makes billing clearer.
Frequently Asked Questions
Can I get a refund if I cancel mid-month?
No. Cancellations take effect on your next billing date, not immediately. You won't be charged again, but you won't receive a refund for the current billing period. If you need a refund for a specific charge, contact the streaming service directly — Roku processes the payment, but the service controls refund policy.
What happens to my account if I don't update an expired credit card?
Roku will send you an email notification when a payment fails. You typically have a few days to update your payment method. If you don't, your subscriptions will be paused until you add a valid card. Your account and watch history aren't deleted, but you can't access the services until billing is resolved.
Can I use a different payment method for each subscription?
No. All subscriptions you manage through Roku use the same primary payment method on your account. You can save multiple cards and switch which one is primary, but you can't assign different cards to different services. If you need that level of control, you'd have to sign up for some services directly with the provider instead of through Roku.
Do I need to cancel through Roku if I signed up through the app?
Yes. If you signed up for a service through its own app rather than through Roku, you must cancel through that app or the service's website. Roku's subscriptions page won't have any record of it. Check the service's account settings or help page for cancellation instructions.
How long does it take for a cancellation to go into effect?
You lose access to the service immediately after you confirm the cancellation on Roku.com. However, you won't be charged again — the cancellation takes effect on your next scheduled billing date. If you canceled on the 15th and your next charge was the 20th, you're free from the 15th onward.