How to cancel a Roku subscription
You can cancel most Roku subscriptions directly through your Roku account on any device — phone, computer, or the Roku player itself. The exact steps depend on whether you subscribed through Roku directly or through a third-party service like Apple, Google Play, or Amazon. Roku does not charge a cancellation fee, and your access ends immediately after you confirm the cancellation.
If you subscribed through Roku's own store, log into your Roku account at roku.com, go to your account settings, find "Subscriptions," and select the service you want to cancel. You will see a "Cancel subscription" button. If you subscribed through a third-party platform, you need to cancel through that platform instead — Roku cannot cancel subscriptions you purchased elsewhere.
Key Takeaways
- Roku subscriptions purchased directly through Roku are canceled in your account settings under "Subscriptions," and access stops immediately.
- If you subscribed through Apple, Google Play, Amazon, or another platform, you must cancel through that platform, not through Roku.
- Roku does not charge cancellation fees, and you will not be refunded for the current billing period once you confirm cancellation.
- You can cancel on any device — your phone, computer, or Roku player — as long as you can access your Roku account.
Canceling a subscription purchased directly from Roku
Log into your Roku account at roku.com using your email and password. If you do not remember your password, use the "Forgot password" link on the login page. Once you are logged in, look for "Account" or "Settings" in the top menu, then select "Subscriptions" or "Manage subscriptions."
You will see a list of all active subscriptions tied to your account. Find the one you want to cancel, and click or tap "Cancel subscription." Roku will ask you to confirm — this is your last chance to change your mind. After you confirm, the cancellation is final. Your access to that service ends right away, even if you paid for the current month.
Canceling a subscription purchased through a third-party platform
If you subscribed through Apple, open the Apple TV app on your device, go to Account Settings, select "Subscriptions," find the Roku channel or service, and tap "Cancel Subscription." On a computer, visit appleid.apple.com, go to "Subscriptions," and cancel from there.
If you subscribed through Google Play, open Google Play on your phone or visit play.google.com on a computer. Go to "Manage subscriptions," select the Roku service, and tap "Cancel subscription." For Amazon Prime Video Channels, go to your Prime Video settings, select "Manage Your Subscriptions," find the channel, and choose "Cancel Channel."
The reason you must cancel through the original platform is that Roku does not have access to those payment methods or subscription records. The platform that charged your card is the only one that can stop the charges.
What happens after you cancel
Your access to the service stops immediately after you confirm cancellation. You will not be able to watch content from that subscription, even if you paid for the current billing period. Roku does not issue refunds for partial months or unused time.
If you change your mind within a few minutes of canceling, you may be able to resubscribe right away, though you will be charged for a new billing period. Some services offer a grace period — usually a few minutes — to undo a cancellation, but this is not may provide. If you want to keep the service, do not confirm the cancellation.
Canceling from your Roku device itself
You can also cancel directly from your Roku player or streaming device without using a computer or phone. On your Roku remote, press the Home button, go to "Settings," select "Account," then "Subscriptions," and find the service you want to cancel. Select it and choose "Cancel subscription." The process is the same as canceling online — you will need to confirm, and the cancellation takes effect immediately.
This method works best if you are already sitting in front of your Roku device and do not want to switch to another screen. The result is identical whether you cancel on your device or through roku.com.
If you cannot find your subscription to cancel it
If you subscribed months ago and cannot remember which platform you used, check your email for confirmation receipts. Search your inbox for the service name or "subscription confirmation." The email will show you whether Roku, Apple, Google, Amazon, or another platform processed the charge.
If you still cannot locate it, check your credit card or bank statement for the charge. The merchant name on the statement will tell you which platform to log into. Once you know where you subscribed, follow the cancellation steps for that platform. If you are locked out of your account, use the "Forgot password" option on that platform's login page.
Frequently Asked Questions
Will I get a refund if I cancel mid-month?
No. Roku and most third-party platforms do not refund unused time in the current billing period. Once you cancel, your access ends immediately, but you will not receive money back for the days remaining in that month.
Can I pause a subscription instead of canceling it?
Roku does not offer a pause feature. You must either keep the subscription active or cancel it. If you think you might return, canceling and resubscribing later is your only option.
What if I subscribed through a Roku channel app on my TV?
If you subscribed through an app on your Roku device itself, you still need to cancel through the platform that charged you. Check your email for the confirmation to see if it was Roku, Apple, Google, or another service. Then cancel through that platform's website or app.
Do I need to contact Roku customer service to cancel?
No. You can cancel on your own through your account settings. You only need to contact Roku if you cannot access your account, forgot your password, or believe you were charged in error after canceling.
Will canceling my Roku subscription affect my other Roku services?
No. Canceling one subscription does not affect your other subscriptions or your Roku account itself. Only the service you canceled will stop working.