How to cancel a Roku subscription
You can cancel most Roku subscriptions directly through your Roku account settings on any device — a TV, phone, or computer. The process takes about two minutes and stops charges immediately, though you keep access until your current billing period ends. Roku does not charge a cancellation fee.
The exact steps depend on whether you subscribed through Roku itself or through a third-party service like Apple, Google, or Amazon. If you subscribed through Roku's own platform, you cancel in your Roku account. If you subscribed through another company's app or store, you must cancel through that company instead — Roku cannot cancel subscriptions you bought elsewhere.
Key Takeaways
- Subscriptions bought directly from Roku cancel through your Roku account settings, while subscriptions bought through Apple, Google, or Amazon must be cancelled through those services.
- Cancellation stops future charges but does not refund money you already paid for the current billing period.
- You keep access to the subscription until your current billing cycle ends, even after you cancel.
- If you cannot find the subscription in your Roku account, check your email receipts to see which service processed the purchase.
Cancel a subscription bought from Roku
Log into your Roku account on any web browser or through the Roku app on your phone. Go to Account, then select Subscriptions. You will see a list of all active subscriptions tied to that account. Find the one you want to cancel and select Manage or Cancel Subscription.
Roku will ask you to confirm the cancellation. Once you confirm, the subscription stops renewing. You will receive a confirmation email. If you have multiple Roku devices on the same account, the cancellation applies to all of them.
Cancel a subscription bought through Apple, Google, or Amazon
If you subscribed through the Apple TV app, Google Play, or Amazon Prime Video, you must cancel through that service, not through Roku. Roku has no access to those subscriptions and cannot cancel them for you. The steps differ for each platform, so find the one that matches where you bought the subscription.
Apple: Go to Settings on your iPhone, iPad, or Mac, select your name, then Subscriptions. Find the Roku subscription and tap Cancel Subscription. Apple will ask you to confirm; once you do, the subscription stops renewing at the end of your current billing period.
Google Play: Open Google Play on your phone or visit play.google.com on a computer. Go to Account, then Subscriptions. Select the subscription and tap Cancel Subscription. Google will show you the date your access ends.
Amazon Prime Video: Go to your Prime Video account settings, select Manage Your Subscriptions, find the Roku channel, and select Cancel Channel. Amazon will confirm the cancellation and show when your access expires.
What happens after you cancel
Your subscription stops renewing on the date it would normally renew. Until that date arrives, you keep full access to the service. For example, if you cancel on the 15th but your billing date is the 25th, you can still watch until the 25th, and no charge will appear on that date.
Roku does not refund the portion of your current billing period that you do not use. If you need a refund, contact Roku support or the third-party service that processed your payment within a few days of cancellation — some services offer refunds if you ask quickly, though this is not may provide.
If you cannot find your subscription
Check your email for a receipt or confirmation message from when you subscribed. The receipt will show which service processed the payment — Roku, Apple, Google, or Amazon. That tells you where to look to cancel it. Search your email inbox for "Roku" or the name of the channel you subscribed to.
If you subscribed years ago and the service is no longer active, you may not see it in your current subscriptions list. Check your bank or credit card statements to see if charges are still appearing. If they are, contact the payment processor or Roku support with the transaction details so they can locate the subscription.
Restarting a cancelled subscription
You can restart a cancelled subscription at any time by going back to the channel or app and selecting Subscribe again. Your viewing history and preferences are usually saved, though this varies by service. You will be charged starting on the day you restart.
If you restart within a short time of cancelling, some services may offer you a promotional rate or a free trial period. Check the subscription page when you restart to see what offer is available.
Frequently Asked Questions
Will I get a refund for the rest of my billing period?
No. Roku and most third-party services do not refund unused time in your current billing period. You keep access until the period ends, but the money is not returned. Some services offer refunds if you contact them within a few days of cancellation and explain your reason.
Can I pause a subscription instead of cancelling it?
Roku does not offer a pause feature. You must cancel to stop charges. You can restart the subscription later without penalty, and most services keep your preferences and watch history intact.
What if I subscribed through a Roku device but cannot access my account?
You can still cancel through the Roku website at roku.com by logging in with your email and password. If you forgot your password, use the password reset option on the login page. You do not need the device in front of you to cancel.
Do I lose access immediately after cancelling?
No. You keep access until your current billing period ends. For example, if you pay monthly and cancel on the 10th, you can watch until the end of that month. The cancellation only stops the next charge.
Why am I still being charged after I cancelled?
Check whether you cancelled through the right service. If you subscribed through Apple or Google but cancelled through Roku, the charges continue because Roku never had control of that subscription. Review your email receipts to confirm where you bought it, then cancel through that service instead.