Max subscription plans are tiered membership options that give you access to different levels of housing information and tools
Max offers several subscription tiers, each with a different set of features and price points. The basic structure lets you choose how much access you want to housing guides, document templates, and other resources. Each plan level unlocks more content and tools, but the core information about tenant rights, landlord obligations, and housing law remains free on the main site.
The subscription model exists because producing detailed, jurisdiction-specific housing information costs money. By offering a free tier alongside paid plans, Max keeps foundational knowledge available to everyone while funding deeper resources for people who need them.
Key Takeaways
- Max offers multiple subscription tiers, each with different access to guides, templates, and housing resources.
- Free content on housing law, tenant rights, and basic information remains available to all users without a subscription.
- Paid plans typically include downloadable documents, state-specific guides, and tools you can use offline.
- You can cancel a subscription at any time, and billing cycles vary depending on which plan you choose.
What each subscription tier includes
Max's subscription structure typically includes a free tier, a standard paid tier, and sometimes a premium tier. The free tier gives you access to core articles about housing law, tenant protections, and how to handle common disputes. This is the information you need to understand your rights without paying anything.
Paid tiers add features like downloadable templates for lease reviews, demand letters, and repair requests. They also include state-specific guides that walk through the exact process for filing an eviction defense or requesting a habitability inspection in your jurisdiction. Some plans include access to a document library organized by housing situation — for example, templates for breaking a lease, responding to a notice to vacate, or documenting landlord harassment.
The highest tier often includes additional resources like guides to specific programs in your state, checklists for moving disputes, and tools to track communication with your landlord. Premium plans may also offer priority updates when housing laws change in your state.
How to choose the right plan for your situation
Start by using the free tier. Read the articles relevant to your housing situation — whether that is understanding your lease, learning about eviction timelines, or finding out what repairs a landlord must make. If you find yourself wanting to download templates or needing state-specific step-by-step guides, a paid plan makes sense.
If you are in an active dispute with a landlord, a paid plan gives you documents you can customize and use immediately. If you are planning ahead or just learning about your rights, the free content may be all you need. Consider whether you want offline access to documents — if you are preparing for a court appearance or a meeting with your landlord, having PDFs you can download and print is valuable.
The cost difference between tiers is usually modest, and most plans offer a trial period or money-back may provide. This means you can test a paid tier without long-term commitment if you are unsure whether it fits your needs.
Billing, cancellation, and what happens to your access
Max subscription plans typically bill monthly or annually, depending on which plan you choose. Annual plans usually cost less per month than monthly billing. Your billing date and renewal date are shown in your account settings, and you receive a reminder before each renewal.
You can cancel your subscription at any time through your account page. Cancellation takes effect at the end of your current billing cycle — you keep access to paid content until that date, then your account reverts to the free tier. If you cancel mid-cycle, most plans do not offer refunds for the remaining time, though this varies by plan.
If your subscription lapses or you cancel, you do not lose the documents you have already downloaded. PDFs and templates you saved to your computer remain yours. You lose access to the subscriber-only section of the website, but free articles remain available.
Comparing Max plans to other housing information resources
Many housing organizations offer free guides and templates without any subscription model. Legal aid societies, tenant unions, and local housing authorities all publish free materials about your rights. The difference is that Max organizes information by state and situation, and updates it when laws change, whereas free resources from individual organizations may be outdated or cover only one jurisdiction.
Some people use a combination: free resources from their local legal aid office for immediate help, and a Max subscription for ongoing reference and templates they can customize. Others use Max as their primary source and supplement with free state-specific guides when they need very detailed local information.
If cost is a barrier, start with free resources. Your local housing authority, tenant rights organization, or legal aid office can often provide the same templates and guidance at no cost, though it may take longer to get them.
What to do if you have questions about your subscription
Max provides account support through its website, usually via email or a contact form. You can reach support with questions about billing, access, plan features, or technical issues. Response times vary, but most inquiries are answered within one to two business days.
If you are unsure whether a plan is right for you, support can walk you through what each tier includes and help you decide. If you have been charged unexpectedly or your access is not working, support can investigate and resolve the issue.
Frequently Asked Questions
Can I switch between subscription plans?
Yes. You can upgrade or downgrade your plan at any time through your account settings. Upgrades take effect immediately. Downgrades usually take effect at the end of your current billing cycle. If you upgrade mid-cycle, you may be charged a prorated amount for the difference.
What if I only need information for one state?
The free tier includes state-specific information for all states. Paid plans add downloadable templates and detailed guides organized by state. If you only need to read about your state's laws, the free tier covers that. You only need a paid plan if you want to download and customize documents.
Do I need a subscription to understand my tenant rights?
No. All core information about tenant rights, landlord obligations, and housing law is available free. Subscriptions add convenience — downloadable documents, offline access, and organized checklists — but the foundational knowledge does not require payment.
What happens if I forget to cancel before my renewal date?
You will be charged for the next billing cycle. Contact Max support as soon as you notice the charge. Most companies will refund charges if you request cancellation within a few days of an unwanted renewal, though policies vary.
Can I share my subscription with someone else?
Subscription terms typically restrict sharing to one household or one person. Sharing login credentials with people outside your household may violate the terms of service. If multiple people in your home need access, contact support about household plans or multiple accounts.