What Massage Envy membership costs and what you get

Massage Envy offers monthly memberships that give you access to massage and skincare services at their locations. The membership includes one 60-minute massage or facial per month, plus discounts on additional services and retail products. Pricing varies by location — you can expect to pay somewhere between $60 and $70 per month for a basic membership, though some locations charge more or less depending on local market rates.

When you sign up, you commit to an ongoing monthly charge to your payment method. The membership renews automatically each month unless you cancel. Most locations also offer a first-month discount or promotional rate to new members, which means your first charge may be lower than the standard monthly price.

Key Takeaways

  • Massage Envy memberships charge a monthly fee (typically $60–$70) and renew automatically until you cancel.
  • Your membership includes one 60-minute service per month; unused services do not roll over to the next month.
  • You must book appointments in advance, and cancellations typically require 24 hours' notice or you lose that month's service.
  • Massage Envy has faced lawsuits and complaints about aggressive cancellation practices, so keep records of your cancellation request.
  • Additional services beyond your monthly allotment cost extra, and prices for add-ons vary by location.

How to book and use your monthly service

Once your membership is active, you book appointments through Massage Envy's website or mobile app, or by calling your local studio directly. You can schedule your monthly included service up to 60 days in advance at most locations. Each month, your one included service resets — if you do not use it, you do not carry it forward to the next month, so the unused service is forfeited.

Cancellations must typically be made at least 24 hours before your appointment. If you cancel within 24 hours or miss the appointment entirely, Massage Envy charges a cancellation fee (usually $25 to $50) or counts it as using your monthly service. This means if you book an appointment and then cancel too late, you lose that month's included service anyway.

Cancellation and billing disputes

To cancel your membership, you must contact Massage Envy directly — usually by phone, email, or in person at your local studio. Cancellation policies vary slightly by location, but most require written notice (email counts). Keep a copy of your cancellation request and the date you sent it, because Massage Envy has a documented history of continuing to charge members after they believe they have cancelled.

Massage Envy has faced multiple lawsuits and regulatory complaints about billing practices, including charges continuing after cancellation requests and difficulty reaching customer service to process cancellations. If you cancel and are charged again, contact your credit card company or bank to dispute the charge. Document the date you cancelled, how you cancelled (email, phone, in person), and any confirmation number or response you received.

Some states have taken action against Massage Envy's practices. California, for example, has required the company to refund customers who were charged after requesting cancellation. Check your state's attorney general website or consumer protection agency to see if there are active complaints or refund programs related to Massage Envy.

What happens if you want to pause or modify your membership

Massage Envy does not typically offer a formal pause or freeze option on memberships. If you need to stop temporarily — for example, due to injury or travel — your options are to cancel and rejoin later, or to continue paying while you do not use the service. Some locations may work with you on a case-by-case basis if you call and explain your situation, but this is not a standard policy.

You can upgrade or downgrade your membership tier at some locations, but this varies. Contact your local studio to ask what membership levels they offer and whether you can change your plan mid-cycle without penalty.

Additional charges beyond your monthly membership

Your monthly fee covers one 60-minute service. If you want more than one massage or facial per month, or if you want a different type of service (such as a longer session or a specialty treatment), you pay out of pocket. Prices for additional services are set by individual studios and are not standardized across Massage Envy locations.

Massage Envy also sells retail products — oils, lotions, and other items — at checkout. These are optional purchases and not included in your membership. Discounts on retail products are sometimes offered to members, but the discount percentage varies by location.

Membership terms and what to read before you sign

Before you sign up, ask your local Massage Envy studio for a copy of their membership agreement. This document outlines the specific terms at that location, including the exact monthly price, what services are included, cancellation procedures, and any fees. Terms can differ between studios, so the agreement for one location may not match another.

Pay close attention to the cancellation section and any mention of auto-renewal. Confirm in writing (email) what the cancellation process is at your specific location and keep that confirmation. If you later need to cancel, reference that email when you submit your cancellation request.

Alternatives to Massage Envy membership

If you want regular massage or skincare services without a subscription commitment, you have other options. Many independent massage therapists and estheticians offer pay-per-visit pricing with no membership required. Some spas and wellness centers offer class packages or punch cards instead of monthly subscriptions — you pay upfront for a set number of services and use them at your own pace.

Some health insurance plans cover massage therapy if prescribed by a doctor for a medical condition. Check your plan's coverage and ask your primary care provider whether they can refer you. This route does not require a membership and may cost you less out of pocket if your insurance covers part of the cost.

Frequently Asked Questions

Can I use my membership at any Massage Envy location?

Most memberships are tied to a specific studio location. Some Massage Envy locations allow members to visit other studios in the same region or franchise, but this is not universal. Ask your studio whether your membership is location-specific or whether you can use it elsewhere before you sign up.

What if I miss my appointment or forget to book?

If you do not book an appointment during the month, your included service expires at the end of that billing cycle and does not carry over. You lose it. This is why many members set a calendar reminder to book their appointment early in the month.

How do I know if my cancellation went through?

After you submit a cancellation request, ask for a confirmation number or email confirmation. Follow up with your credit card or bank to confirm that charges have stopped. If you are charged again after your cancellation date, dispute the charge with your payment provider and provide them with your cancellation confirmation.

Are there any hidden fees I should know about?

The main fee to watch for is the late-cancellation or no-show fee, which applies if you cancel within 24 hours of your appointment or miss it entirely. Some locations also charge a fee if you want to transfer your membership to another person. Ask your studio for a complete list of fees before you join.

Can I get a refund if I was charged after I cancelled?

Yes, you can dispute the charge with your credit card company or bank. Provide them with proof that you cancelled — an email confirmation, a phone record, or a written receipt from the studio. Some states have also required Massage Envy to issue refunds to affected customers, so check your state attorney general's website for any active refund programs.