What you can change in your subscription settings

Your subscription settings let you control how often you hear from Housing Info, what topics you receive, and whether you want to stay subscribed at all. You can update your email address, change your notification frequency, adjust which housing topics matter to you, or pause your subscription without losing your account. Most changes take effect within a few hours.

The settings page is the fastest way to make these changes yourself. You do not need to contact support for routine updates — you can log in and modify your preferences anytime, day or night. If you run into a technical problem or cannot find a setting you need, support can help, but the self-service route handles most requests.

Key Takeaways

  • You can update your email address, notification frequency, and topic preferences directly from your account settings without contacting support.
  • Pausing your subscription keeps your account and reading history intact, so you can resume anytime without re-entering your information.
  • Unsubscribing removes you from all emails but does not delete your account — you can resubscribe later if you change your mind.
  • Changes to your settings usually take effect within a few hours, though email delivery can occasionally take longer depending on your provider.

How to update your email address

Log into your account and go to Account Settings or Profile Settings (the exact label depends on your device). Look for the Email Address field and enter your new email. You will receive a confirmation message at your current email asking you to verify the change — click the link in that message to complete it. Until you verify, your old email remains active.

If you do not receive the verification email within 10 minutes, check your spam or junk folder. Some email providers filter automated messages. If the email never arrives, you can request a new verification link from the settings page itself. Once verified, all future emails from Housing Info will go to your new address.

Changing how often you receive emails

Housing Info typically offers a few frequency options: daily digest, weekly digest, or individual emails as new content publishes. Your subscription settings show which option you are currently on. To change it, select your preferred frequency and save. The new schedule takes effect with your next scheduled send.

If you choose the daily or weekly digest, you will receive one email containing multiple articles instead of separate emails throughout the day or week. If you switch to individual emails, you will get notified each time new content in your selected topics goes live. You can change this setting as often as you need — there is no limit to how many times you adjust it.

Selecting which housing topics you want to read about

Your account lets you choose which categories matter to you — for example, mortgages, maintenance, insurance, or renting. You only receive emails about the topics you select. If you are interested in everything Housing Info publishes, you can select all categories. If you only care about one or two, you can narrow it down to just those.

Changing your topic selections does not affect content you have already read. It only changes what you receive going forward. If you add a topic later, you will start getting emails about new articles in that category, but you will not receive a backlog of old articles you missed.

Pausing your subscription temporarily

If you need a break from emails but plan to come back, pause your subscription instead of unsubscribing. Pausing stops all emails immediately while keeping your account, your reading history, and your preferences intact. When you are ready to resume, log back in and restart your subscription — you will not need to re-enter your email, topics, or frequency settings.

A paused subscription can stay paused indefinitely. There is no time limit, and you will not receive any reminder emails asking you to come back. Your account simply sits dormant until you choose to reactivate it. This is useful if you are in the middle of a move, dealing with a major home project, or simply need a temporary break from housing content.

Unsubscribing from all emails

Unsubscribing removes you from all Housing Info emails permanently. Your account still exists — your reading history and saved articles remain — but you will not receive any messages. If you change your mind later, you can log back in and resubscribe. You will not lose anything by unsubscribing.

You can unsubscribe from your account settings or by clicking the unsubscribe link at the bottom of any email Housing Info sends you. Both methods work the same way. After you unsubscribe, it can take up to 24 hours for the change to fully process across all email systems, so you might receive one more email after you unsubscribe — that is normal and does not mean the unsubscribe failed.

Troubleshooting common subscription problems

If you are not receiving emails you expect, first check your spam and junk folders — emails sometimes land there by mistake, especially if you recently changed your email address or your email provider updated its filters. Add Housing Info's sender address to your contacts to help future emails reach your inbox. If emails are going to spam consistently, you can adjust your email provider's settings to trust Housing Info's address.

If you changed your email address but did not receive a verification email, request a new one from your account settings. If you are still not seeing it after 10 minutes, try a different email address temporarily, verify it, and then change it back to your preferred address. If your account settings page will not load or you cannot save changes, try logging out completely, clearing your browser cache, and logging back in. If the problem persists, contact support with your account email and a description of what is not working.

Frequently Asked Questions

What happens to my reading history if I unsubscribe?

Your reading history and any articles you saved stay in your account. Unsubscribing only stops emails — it does not delete your account or your activity. You can log in anytime to see what you have read before, and if you resubscribe later, your history will still be there.

Can I receive emails about some topics but not others?

Yes. Your topic settings let you select exactly which categories you want to hear about. You can choose mortgages only, or maintenance and insurance, or any combination. You only receive emails about the topics you select.

How long does it take for subscription changes to take effect?

Most changes to your settings — email address, frequency, topics — take effect within a few hours. Email delivery itself can occasionally take longer depending on your email provider's systems. If you do not see a change reflected within 24 hours, contact support.

Can I pause my subscription and come back later without losing my account?

Yes. Pausing keeps your account, reading history, and preferences intact. When you are ready to resume, log back in and restart your subscription. You will not need to re-enter any information.

What if I unsubscribe by mistake?

You can resubscribe anytime by logging into your account and turning emails back on. Your account and reading history will still be there. There is no penalty for unsubscribing and resubscribing.