Cancel Zoom through your account settings in three steps

Log into your Zoom account on the web, go to Account Management, then select Billing. Click the blue "Cancel Subscription" button next to your plan name. Zoom will ask you to confirm the cancellation and may offer a discount to keep you — you can accept or proceed. Your subscription ends on your next billing date, not immediately, so you keep access until then.

If you subscribed through the Zoom app on iPhone or Android, you must cancel through your phone's app store instead. On iPhone, open Settings, tap your name, select Subscriptions, find Zoom, and tap Cancel Subscription. On Android, open Google Play, go to Manage subscriptions, find Zoom, and tap Cancel subscription. App store cancellations take effect at your next renewal date.

If you bought Zoom through a reseller or your employer provided it, you cannot cancel it yourself through Zoom's website. Contact the reseller or your company's IT department to remove the subscription from your account.

Key Takeaways

  • You cancel Zoom subscriptions through Account Management > Billing on Zoom's website, or through your phone's app store if you subscribed via an app.
  • Cancellation takes effect on your next billing date, not immediately, so you retain access until that date arrives.
  • Zoom may offer a discount code to keep you subscribed — you can decline and proceed with cancellation.
  • If your employer or a reseller manages your subscription, contact them directly rather than attempting to cancel through Zoom.
  • You do not need to contact Zoom support to cancel; the self-service option in your account settings completes the process.

What happens to your account after cancellation

After your subscription ends, your Zoom account remains active but downgrades to the free plan. You lose access to features tied to your paid tier — such as longer meeting durations, cloud recording, or advanced scheduling — but you keep your account, your contact list, and your Zoom ID. Any recordings stored in your Zoom cloud account remain there for 30 days after cancellation, then delete automatically unless you download them first.

If you had a monthly subscription, you can reactivate a paid plan at any time by returning to Billing and selecting a new subscription. If you had an annual plan, you cannot reactivate until your annual term would have ended, even if you cancel early. Annual plans do not offer prorated refunds for early cancellation.

Canceling a Zoom subscription you no longer use

Many people keep Zoom subscriptions active without realizing they are paying for them each month. Check your credit card or bank statement for recurring Zoom charges if you are unsure whether you still have an active subscription. Search your email for Zoom receipts or billing confirmations — these typically arrive a few days before your renewal date.

If you find a Zoom charge you do not recognize, log into your Zoom account and check the Billing section to see which plan is active and when it renews. You can then cancel using the steps above. If you cannot access your account or do not remember your password, use Zoom's password reset tool on the login page before attempting to cancel.

Requesting a refund for Zoom charges

Zoom does not issue refunds for subscriptions you have already paid for, even if you cancel before using the service. This applies to both monthly and annual plans. If you were charged twice in one billing cycle or charged after you canceled, contact Zoom support through your account settings to report the error — these situations sometimes may have access to for a refund or credit.

If you subscribed through an app store, you may be able to request a refund directly from Apple or Google within a limited window (usually 14 to 15 days of purchase). Open your app store's purchase history, find the Zoom charge, and select "Report a Problem" or "Request a Refund." The app store will review your request, but refunds are not may provide.

Downgrading instead of canceling

If you want to keep a Zoom account but do not need all the features of your current plan, you can downgrade to a lower-tier paid plan or to the free plan instead of canceling entirely. Go to Account Management > Billing and click "Change Plan" next to your subscription. Select a lower tier or the free option and confirm the change.

Downgrading takes effect immediately if you are moving to a lower-priced plan mid-cycle — Zoom prorates the difference and credits your account. If you downgrade from an annual plan to a monthly plan, you lose the remainder of your annual term and cannot get that money back. Downgrading to the free plan works the same way as canceling: your account stays active but loses paid features.

Canceling a family or group Zoom subscription

If you manage a Zoom account for a family or small group, only the account owner can cancel the subscription. Log in with the owner account, navigate to Account Management > Billing, and click Cancel Subscription. Cancellation affects the entire group — all users on that account lose access to paid features when the subscription ends.

If you are a user on someone else's Zoom account and want to stop using it, you do not need to cancel the subscription. Ask the account owner to remove you from the account, or simply stop using it. The subscription will continue for other users unless the owner cancels it.

Frequently Asked Questions

Will I lose my Zoom recordings if I cancel?

Your cloud recordings stay in your account for 30 days after cancellation, then delete automatically. Download any recordings you want to keep before your subscription ends. Local recordings (saved to your computer during a meeting) are not affected by cancellation.

Can I cancel my Zoom subscription and get my money back?

Zoom does not refund subscription fees once you have paid them. If you were double-charged or charged after canceling, contact Zoom support to report the error. If you subscribed through an app store, you can request a refund from Apple or Google within their return window, though approval is not may provide.

What if I cancel my annual Zoom plan early?

Your subscription ends on the date you cancel, but you do not receive a refund for the unused portion of your annual term. You keep access until your annual renewal date would have arrived. You cannot reactivate a paid plan until that date passes.

Do I have to contact Zoom support to cancel?

No. You can cancel through your account settings without contacting support. If you subscribed through an app store or your employer, you will need to cancel through that channel instead, but Zoom's self-service cancellation handles most subscriptions.

What happens to my Zoom ID after I cancel?

Your Zoom ID and account remain active after cancellation. You can still use Zoom's free plan and join meetings. Your ID does not change, and your contact list stays in your account.