Cancel Netflix directly through your account settings

You cancel Netflix by logging into your account, going to Account settings, and selecting the option to cancel your membership. Netflix does not require you to call, email, or contact support — the cancellation happens entirely online and takes about two minutes. Your access stops at the end of your current billing cycle, not immediately.

Netflix will ask you why you're leaving and may offer you a discount to stay. You don't have to accept. Once you confirm the cancellation, you'll receive an email confirming the date your membership ends. You can still watch until that date arrives.

Key Takeaways

  • Cancel through Account settings on Netflix's website or app — there is no phone number or form to mail.
  • Your membership ends on your next billing date, not the day you cancel, so you keep access until then.
  • Netflix sends a confirmation email with your final access date so you know exactly when to expect the service to stop.
  • If you change your mind before your billing date, you can reactivate your membership and keep your profile and watch history.
  • Cancelling through Netflix is different from cancelling through a third-party service like Apple, Google Play, or Amazon — use whichever one you paid through.

Step-by-step cancellation on a computer

Go to netflix.com and sign in with your email and password. Click your profile icon in the top right corner, then select "Account" from the dropdown menu. On the Account page, find the section labeled "Membership & Billing" and click "Cancel Membership" or "Cancel your membership" (the exact wording varies slightly by region).

Netflix will show you a confirmation screen with your final access date. Read it to confirm the date is correct, then click the button to confirm cancellation. You'll see a final screen saying your membership has been cancelled. Check your email for the confirmation message Netflix sends — this email contains your cancellation date and is useful to keep for your records.

Step-by-step cancellation on a phone or tablet

Open the Netflix app and tap your profile icon at the bottom right. Tap "Account" or "Settings" (depending on whether you're on iOS or Android). Scroll down to find "Membership & Billing" or "Cancel Membership" and tap it. You may be directed to a web browser to complete the cancellation, since some app versions don't allow you to cancel within the app itself.

If the app directs you to a browser, follow the same steps as the computer method above. If you can cancel within the app, Netflix will show you the confirmation screen with your final date. Confirm the cancellation and watch for the confirmation email.

Cancelling if you pay through Apple, Google, or Amazon

If you signed up for Netflix through Apple App Store, Google Play, or Amazon Prime Video, you must cancel through that service, not through Netflix itself. Cancelling on Netflix's website won't stop the charges because the subscription is managed by the third party.

For Apple: Go to Settings > [Your Name] > Subscriptions > Netflix > Cancel Subscription. For Google Play: Open Google Play, tap your profile icon, go to Payments and Subscriptions > Subscriptions > Netflix > Cancel Subscription. For Amazon Prime Video: Go to Your Account > Prime Video Settings > Memberships and Subscriptions > Netflix > Cancel.

After you cancel through the third party, Netflix will still send you a confirmation email with your final access date. The process takes the same amount of time — your access ends on your next billing date, not immediately.

What happens after you cancel

You can watch Netflix until the end of your current billing cycle. After that date, you won't be able to sign in or stream anything. Your profile, watch history, and saved shows remain on Netflix's servers, so if you reactivate your membership later, everything will be there.

Netflix does not refund the current billing cycle if you cancel mid-month. You keep access through the date you were already charged for. If you want to avoid being charged for the next month, cancel before your billing date arrives — Netflix's confirmation email tells you exactly when that is.

Reactivating your membership if you change your mind

If you cancel but change your mind before your access ends, you can reactivate your membership by signing back in and selecting a plan. You'll be charged immediately for the new plan, and your access resumes right away. Your profile and watch history are still there.

If you cancel and your access has already ended, you can still reactivate at any time by signing in and choosing a plan. Netflix doesn't penalize you for cancelling and coming back — there's no waiting period or reactivation fee.

Frequently Asked Questions

Will Netflix refund me if I cancel mid-month?

No. Netflix charges you for the full month, and you keep access through your billing date. If you cancel on the 15th of a month but your billing date is the 30th, you still have access until the 30th and won't be refunded for the unused days.

Can I pause my Netflix subscription instead of cancelling?

Netflix does not offer a pause feature. You can cancel and reactivate later without losing your profile or watch history, but there is no way to temporarily suspend your membership while keeping your account active.

What if I'm being charged but don't remember signing up?

Check your email for a Netflix confirmation message or receipt. If you signed up through a third party like Apple or Amazon, the charge will show up under that company's name on your bank statement, not Netflix's. You can cancel through that service using the steps above.

Do I need to contact Netflix support to cancel?

No. Netflix cancellation is handled entirely through your account settings online. There is no phone support for cancellations, and you don't need to email anyone. If you're having trouble finding the cancel button, Netflix's help center has screenshots for your device type.