Cancel a subscription directly from your Roku account settings

The fastest way to stop a subscription charge is to cancel it through your Roku account on the device itself. Go to Home, then select Settings (the gear icon in the top right). Navigate to Accounts, then Subscriptions. You'll see a list of every subscription you're paying for through Roku — streaming services, premium channels, and add-ons all appear here. Select the subscription you want to stop, then choose Cancel Subscription. Roku will ask you to confirm; once you do, the subscription ends immediately and you won't be charged again.

This method works for subscriptions you bought directly through Roku's platform. The charge stops right away, though you may keep access until your current billing period ends — that depends on the service's own policy. Check your confirmation screen to see when your final access expires.

Key Takeaways

  • Subscriptions bought through Roku are cancelled in Settings > Accounts > Subscriptions, where you can see all active charges in one place.
  • Cancelling through Roku stops future charges immediately, though you may retain access through the end of your current billing cycle.
  • Subscriptions to services like Netflix or Hulu that you set up outside Roku must be cancelled directly with those companies, not through Roku.
  • If you signed up for a free trial through Roku, cancelling before the trial ends prevents the first charge from going through.
  • Roku's subscription page shows your next billing date for each service, so you know exactly when the next charge would occur.

Cancel subscriptions you signed up for outside Roku

If you started a subscription directly with Netflix, Hulu, Disney+, or another streaming service — rather than through Roku's store — you must cancel with that company, not through Roku. Roku is only the device you watch on; it doesn't handle the billing for those subscriptions. Going to Roku's subscription settings won't show them, and cancelling through Roku won't stop the charges.

To cancel, log into your account on the service's website or app and look for a settings or account page. Most services have a Manage Subscription, Billing, or Plan section where you can cancel or downgrade. If you're unsure where to find it, the service's help center will walk you through the exact steps. Cancelling this way stops charges at your next billing date, though some services let you keep watching through the end of your current period.

Stop charges from free trials before they convert

Free trials through Roku's platform are set to convert to paid subscriptions automatically unless you cancel first. The conversion date appears on your subscription details page — mark it on your calendar or set a phone reminder a few days before. If you cancel before that date passes, you won't be charged and your access ends immediately when the trial period expires.

If you've already been charged after a free trial ended, contact the subscription service's customer support with your receipt. Many will refund a single unexpected charge if you ask within 30 days, especially if you cancelled promptly but the charge still went through due to a system delay.

Find and review all active subscriptions

Roku's subscription page is the only place where you can see every service you're paying for through the device in one view. This includes streaming apps, premium channels, and add-ons. Each listing shows the service name, your next billing date, and the amount you'll be charged. Reviewing this list every few months helps catch subscriptions you've stopped using or forgotten about.

Services you signed up for outside Roku won't appear here, so this view is incomplete if you use multiple sign-up methods. For a full picture of all your subscriptions across all devices and platforms, you'll need to check your credit card or bank statement, or log into each service individually. Many people discover forgotten subscriptions this way.

Understand what happens after you cancel

When you cancel a Roku subscription, the charge stops immediately — you won't be billed again. However, your access to the service may continue through the end of your current billing period. For example, if you're charged monthly on the 15th and you cancel on the 20th, you might keep watching until the next 15th. The subscription details page usually tells you when your access will end.

After your access expires, the subscription disappears from your Roku subscription list. If you want to resubscribe later, you can search for the service in Roku's channel store and start a new subscription. There's no penalty for cancelling and restarting — you can do this as often as you want.

Troubleshoot if a subscription won't cancel

If you've tried to cancel but the subscription still appears in your list or you're still being charged, first check that you actually completed the cancellation. Go back to Settings > Accounts > Subscriptions and look for a confirmation message or status change. Sometimes the page needs to refresh before the change shows up — restart your Roku device and check again.

If the subscription is still there after a restart, contact Roku support through the Settings menu or visit roku.com/support. Have your receipt or billing date ready. If the charge came from a service you signed up for outside Roku, contact that service's support team instead — they control the billing, not Roku. Provide them with your account email and the date of the charge you want reversed.

Prevent unwanted subscriptions from starting

Roku allows you to require a PIN before any new subscription can be purchased on your device. This is especially useful if other people use your Roku or if you want an extra step before accidentally starting a paid trial. Go to Settings > Accounts > Subscriptions and toggle on Require PIN for Purchases. You'll set a four-digit code that must be entered before any new subscription charge can go through.

This PIN only protects against new subscriptions started through Roku's store. It doesn't prevent charges from services you sign up for on their own websites or apps. If you share your Roku with family members, consider setting a PIN and keeping it private so only you can start new subscriptions.

Frequently Asked Questions

Will I lose access to my shows and movies immediately after I cancel?

Not always. Most services let you keep watching through the end of your current billing period, even after you cancel. Your subscription details page shows the exact date when access ends. Some services are more generous — check the confirmation message when you cancel to see your final access date.

Can I pause a subscription instead of cancelling it?

Roku doesn't offer a pause feature for subscriptions. You either cancel (which stops charges) or keep paying. However, some individual services like Disney+ or Hulu allow you to pause through their own apps or websites. Check the service's account settings to see if pausing is an option.

What if I cancel but get charged again the next month?

Contact the subscription service's support team with your receipt and the date you cancelled. Explain that you cancelled before the charge date and ask for a refund. Most companies will reverse a single erroneous charge if you contact them within 30 days. If Roku charged you instead of the service, contact Roku support.

Do I need to uninstall the app after cancelling the subscription?

No. The app stays on your Roku device after you cancel the subscription. You can uninstall it if you want to free up space, but it's not necessary. If you resubscribe later, the app will still be there and ready to use.

Can I cancel a subscription from my phone or computer?

If you signed up through Roku's website or app on another device, you can cancel the same way — through your account settings. If you signed up directly with the streaming service, you can cancel on their website or app from any device. Roku subscriptions can only be managed through a Roku device or Roku's website, not through the Roku mobile app.