How to cancel Scentbird
You can cancel your Scentbird subscription through your account settings on their website or mobile app. Log in, go to your account or subscription settings, and look for a "Cancel Subscription" or "Manage Subscription" option. Scentbird will usually ask why you're leaving and may offer a discount to stay, but you can proceed without accepting any offer.
The cancellation takes effect at the end of your current billing cycle, not immediately. If you've already paid for the next month, you'll keep access to your subscription until that period ends. Scentbird does not issue refunds for the unused portion of a paid month, so timing your cancellation matters if you want to avoid paying for a month you won't use.
If you can't find the cancellation option in your account or the website isn't working, you can contact Scentbird's customer service by email or through their help center. Keep a record of your cancellation request and the date you made it in case there's a dispute about whether your account was actually closed.
Key Takeaways
- Cancellation happens through your account settings on the Scentbird website or app, under subscription or account management.
- Your subscription ends at the end of your current billing cycle, not right away, so you'll keep access until then.
- Scentbird does not refund unused portions of months you've already paid for.
- If you can't cancel online, contact their customer service by email and keep proof of your request.
- Scentbird may offer a discount code to keep you as a customer, but you're not required to accept it.
Steps to cancel through your account
Start by logging into your Scentbird account on their website or opening the mobile app. Once you're logged in, look for a menu option labeled "Account," "My Account," "Settings," or "Subscription." The exact wording varies depending on whether you're using the website or the app.
In that section, find the option that says "Cancel Subscription," "Manage Subscription," or "Billing." Click or tap it. Scentbird will show you information about your current plan and billing date, and will ask you to confirm that you want to cancel. You may see a pop-up offering a discount or a pause option instead of cancellation — read it carefully, because accepting a discount will keep your subscription active.
If you want to cancel, not pause or discount, select the cancellation option and follow the prompts to the end. You should receive a confirmation email from Scentbird within a few hours. Save this email as proof that you cancelled.
What happens after you cancel
Your Scentbird account will remain active until the last day of your current billing period. If you paid for a month on the 15th, your access ends on the 15th of the next month, even if you cancelled on the 16th. You can still use your subscription normally during that time — you'll receive your monthly fragrance and can browse and swap scents as usual.
On the day your billing period ends, your account will be locked. You won't be able to log in or place new orders. If you want to rejoin Scentbird later, you'll need to sign up as a new customer and may see a promotional offer for returning members.
Cancelling if you can't access your account
If you've forgotten your password, your account is locked, or the website isn't loading properly, you can still cancel by contacting Scentbird directly. Go to their help center or website and look for a "Contact Us" link. Most companies offer email support, and some offer live chat during business hours.
When you contact them, provide your full name, email address associated with your account, and the date you want your cancellation to take effect. Be clear that you want to cancel, not pause. Ask for a confirmation email once they've processed your request. Keep a copy of your message and their response.
Refunds and billing after cancellation
Scentbird does not refund the cost of your current billing period if you cancel partway through. If you paid $15 on the 1st and cancel on the 20th, you won't get a refund for the remaining 11 days. This is standard for subscription services, so check your billing date before you cancel if you want to avoid paying for time you won't use.
After your subscription ends, Scentbird should stop charging your payment method. If you see a charge after your cancellation date has passed, contact their customer service immediately with proof of your cancellation. Disputed charges can usually be reversed by your credit card company or bank if Scentbird won't refund them.
Pausing instead of cancelling
Scentbird offers a pause option as an alternative to full cancellation. If you want to take a break but might return later, you can pause your subscription for one to three months instead of cancelling. During a pause, you won't be charged and won't receive a fragrance, but your account stays active and your preferences are saved.
To pause, go to your subscription settings and look for a "Pause Subscription" button. This is usually near the cancellation option. Pausing is useful if you have a large fragrance collection already or know you'll want to rejoin soon, because you won't lose your account history or have to sign up again.
Frequently Asked Questions
Will I get a refund if I cancel mid-month?
No. Scentbird does not refund unused portions of a billing period you've already paid for. If you want to avoid paying for a full month you won't use, cancel right after your billing date so the next charge is as far away as possible.
Can I cancel through email without logging in?
Yes. Contact Scentbird's customer service by email with your full name and account email address, and tell them you want to cancel. Ask for a confirmation email. This takes longer than cancelling online, but it works if you can't access your account.
What's the difference between pausing and cancelling?
Pausing stops charges and shipments for one to three months but keeps your account active. Cancelling closes your account entirely. If you pause, you can resume whenever you want. If you cancel, you have to sign up again if you return.
Will Scentbird keep charging me after I cancel?
No, not if the cancellation went through. Your subscription ends on your next billing date. If you see a charge after that date, contact Scentbird immediately. If they won't refund it, you can dispute the charge with your credit card company or bank.
Can I get a discount to keep my subscription instead of cancelling?
Scentbird often offers discounts when you try to cancel, but you're not required to accept. If you don't want the discount and want to cancel anyway, select the cancellation option, not the discount offer. Read the pop-up carefully so you don't accidentally accept an offer you didn't want.