Cancel Philo through your account settings in three steps

Log into your Philo account on the web or in the app, go to Account Settings, select Subscription, and click Cancel Subscription. Philo will ask you to confirm and may offer a discount to keep you — you can accept or decline. Your access ends at the end of your current billing cycle, not immediately. You will not be charged again after cancellation.

If you signed up through a third-party platform like Apple, Google Play, Amazon Prime Video Channels, or Roku, you must cancel through that platform instead, not through Philo itself. Cancelling on Philo's website will not stop charges from the third party.

Philo does not charge a cancellation fee. You keep access until your paid period ends, then the subscription stops. If you cancel mid-month, you do not get a refund for the unused portion.

Key Takeaways

  • Direct Philo subscribers cancel through Account Settings on the website or app, and access continues until the end of the current billing cycle.
  • If you subscribed through Apple, Google Play, Amazon Prime Video Channels, or Roku, you must cancel through that platform's settings, not on Philo.
  • Philo does not offer refunds for unused time after cancellation, and there is no cancellation fee.
  • After you cancel, Philo may display a retention offer with a discounted rate — accepting it reactivates your subscription at the new price.

Cancel a Philo subscription started through Apple, Google Play, Amazon, or Roku

If you signed up for Philo through a third-party platform, that platform handles your billing and cancellation. Cancelling on Philo's website will not stop the charges. Each platform has its own subscription management system, and you must use it to end your subscription.

Apple (iPhone, iPad, or Mac): Open Settings, tap your name, select Subscriptions, find Philo, and tap Cancel Subscription. On a Mac, go to System Settings > [Your Name] > Media & Purchases > Subscriptions, then find and cancel Philo.

Google Play (Android): Open Google Play, tap your profile icon, go to Payments and subscriptions > Subscriptions, select Philo, and tap Cancel subscription. The cancellation takes effect at the end of your current billing period.

Amazon Prime Video Channels: Go to Your Account > Prime Video Settings > Manage Your Prime Video Channels, find Philo in the list, and select Cancel Channel. Amazon will confirm the cancellation and show your final access date.

Roku: On your Roku device, go to Home, select Philo, press Options, choose Manage subscription, and select Cancel. You can also manage Roku subscriptions through the Roku website if you prefer.

What happens to your account after cancellation

Your Philo account remains active until the end of your current billing period. You can still watch all channels and recordings during this time. After the billing cycle ends, your account locks and you lose access to live TV and on-demand content. The exact date you lose access appears in your account settings after you cancel.

Philo keeps your account data for a limited time if you want to resubscribe later. Your saved shows and preferences may still be there, but this is not may provide. If you resubscribe within a reasonable window, your watchlist usually returns. However, if your account remains inactive for an extended period, Philo may delete your data.

Reactivate a cancelled Philo subscription

You can reactivate your subscription at any time by logging back into your account and selecting Reactivate or Subscribe. If you cancelled through a third party, log into that platform's subscription settings instead and resubscribe there.

Reactivation is immediate — you regain access as soon as you complete the payment. Philo may offer a promotional rate for returning subscribers, though this varies and is not may provide. Returning subscribers sometimes see a discounted first month or a reduced rate for the first few months, depending on current promotions.

Contact Philo support if cancellation does not work

If you cancelled but charges continue, or if the cancellation button does not appear in your account, contact Philo support through the app or website. Go to Help & Support, select Contact Us, and choose your issue. Philo offers chat and email support but not phone support.

Have your account email and billing information ready. Support typically responds within one business day. If you subscribed through a third party and charges continue after cancelling on that platform, contact that platform's support — Apple, Google, Amazon, or Roku — because Philo does not process those payments. The third-party platform is responsible for stopping the charges on their end.

Frequently Asked Questions

Do I get a refund if I cancel mid-month?

No. Philo does not refund unused time. If you cancel on the 15th of a month and your billing date is the 1st, you lose access on the last day of that month but receive no partial refund. Plan your cancellation for just before your next billing date if you want to avoid paying for another full month.

Will Philo let me pause my subscription instead of cancelling?

Philo does not offer a pause or freeze option. Your only choices are to stay subscribed or cancel. If you want to stop charges temporarily, you must cancel and resubscribe later when you are ready to use the service again.

What if I subscribed through Amazon Prime Video Channels but forgot?

Check your Amazon account under Your Account > Prime Video Settings > Manage Your Prime Video Channels. If Philo appears there, that is where your subscription is billed. Cancelling on Philo's website will not stop Amazon charges. You must cancel through Amazon's system.

Can I cancel and get a refund if Philo is not working?

Philo does not refund for service issues, but you can cancel immediately without penalty. If the service is broken, contact support first — they may credit your account or extend your subscription. If they cannot fix it, you can cancel and stop future charges, though past charges are not refunded.

How do I know my cancellation went through?

After you cancel, Philo sends a confirmation email to the address on your account. Check your email inbox and spam folder. Your account settings will also show your final access date. If you do not receive a confirmation email within a few minutes, log back in and verify the cancellation status in your subscription settings.