How to Cancel Adobe Subscriptions
You can cancel most Adobe subscriptions through your account settings on Adobe's website or through the Adobe app on your device. The process takes about five minutes and does not require you to contact Adobe directly. Your access ends on your next billing date, not immediately — Adobe does not refund the current billing period.
If you are within a contract period (usually the first year), Adobe charges an early termination fee equal to 50 percent of your remaining contract balance. Month-to-month subscriptions have no penalty. You can check your contract status and cancellation fee before you proceed.
Key Takeaways
- Cancel through your Adobe account online or in the Adobe app; you do not need to call or email Adobe.
- Your access continues until your next billing date, and you will not receive a refund for the current period.
- Annual plans with an early termination fee will show you the exact fee amount before you confirm cancellation.
- If you cancel through a third-party app store (Apple, Google, Microsoft), you must cancel through that store, not through Adobe.
- After cancellation, you can still download your files, but you cannot open or edit Adobe files without a subscription.
Cancel Through Your Adobe Account Online
Go to adobe.com and sign in with your Adobe ID. Click your profile icon in the top right corner and select Account. On the Account page, find the Plans section and locate the subscription you want to cancel.
Click Manage Plan next to that subscription. You will see a button labeled Cancel Plan or Cancel Subscription. Click it. Adobe will show you the cancellation fee (if any) and your final access date. Review this information, then click Confirm Cancellation or Yes, Cancel.
Adobe will send a confirmation email to the address on your account. Keep this email as proof of cancellation. Your subscription ends on the date shown in the confirmation, not immediately.
Cancel Through the Adobe App
Open the Creative Cloud app on your computer or the Adobe app on your phone. Sign in if you are not already. Click your profile icon or account name, usually in the top right or in a menu.
Select Account or Manage Account. Find your subscription in the Plans or Subscriptions section. Click Cancel Plan or the three-dot menu next to your plan and select Cancel. Follow the same confirmation steps as the website method.
Cancel a Subscription Purchased Through an App Store
If you bought your Adobe subscription through the Apple App Store, Google Play Store, or Microsoft Store, you must cancel through that store, not through Adobe. Canceling through Adobe's website will not stop the charges.
Apple App Store: Open Settings, tap your name, select Subscriptions, find Adobe, and tap Cancel Subscription. Google Play Store: Open the Play Store app, tap your profile icon, select Subscriptions, find Adobe, and tap Cancel Subscription. Microsoft Store: Open the Microsoft Store app, click your profile icon, select App subscriptions, find Adobe, and click Manage, then Cancel.
After you cancel through the app store, it can take up to 24 hours for Adobe to process the cancellation. You will still have access until your current billing period ends.
What Happens After You Cancel
Your Adobe apps will continue to work until your billing date passes. On that date, the apps will lock. You will see a message saying your subscription has ended, and you will not be able to open or edit files in Adobe programs.
You can still download your files from Adobe Cloud before your access ends. After your subscription ends, you have 30 days to download your files before Adobe deletes them from the cloud. You cannot access files stored only in Adobe Cloud after your subscription ends.
If you change your mind, you can reactivate your subscription at any time by signing back into your Adobe account and purchasing a new plan. You will not lose your files if you reactivate within 30 days.
Early Termination Fees and Contract Terms
Adobe charges an early termination fee if you cancel during a contract period. Most annual plans have a one-year contract. Month-to-month plans do not have a contract and have no cancellation fee.
The early termination fee is 50 percent of the remaining balance on your contract. For example, if you have a 12-month plan at $120 per year and you cancel after 6 months, the remaining balance is $60, and the fee is $30. Adobe shows you this fee before you confirm cancellation, so you will know the exact cost.
To avoid the fee, wait until your contract period ends and your plan converts to month-to-month, then cancel. You can check your contract end date in your Account settings under Plans.
If You Cannot Cancel or Have Billing Problems
If the cancel button does not appear or you see an error message, try signing out and signing back in. Clear your browser cache and try again. If you are using an older browser, switch to a newer one like Chrome or Firefox.
If you were charged after you canceled, or if you see duplicate charges, contact Adobe Support through the Help menu on adobe.com. You can also reach Adobe by phone; the number is on your account page under Contact Us. Have your order number and billing date ready.
If you bought through an app store and cannot cancel there, contact that store's support team first. Apple, Google, and Microsoft handle their own refunds and cancellations.
Frequently Asked Questions
Will I get a refund when I cancel?
No. Adobe does not refund the current billing period. Your access continues until your next billing date, and then it ends. If you have an early termination fee, that is deducted from your account but not refunded to you.
Can I cancel just one app instead of my whole subscription?
No. Adobe subscriptions are all-or-nothing. If you have a Creative Cloud plan with multiple apps, canceling removes access to all of them. You cannot keep Photoshop and cancel Illustrator. You can downgrade to a single-app plan instead, which costs less.
What if I cancel but Adobe keeps charging me?
Contact Adobe Support immediately with your cancellation confirmation email. Provide your order number and the dates you were charged. Adobe can issue a refund for charges after your cancellation date, though this can take 5 to 10 business days to appear in your account.
Do I lose my files when my subscription ends?
Files stored on your computer stay on your computer. Files stored only in Adobe Cloud are deleted 30 days after your subscription ends. Download your cloud files before your access ends to keep them.
Can I pause my subscription instead of canceling?
Adobe does not offer a pause option. You must cancel to stop charges. If you want to return later, you can reactivate your subscription at any time by purchasing a new plan.