How to cancel Max through your account settings

To cancel Max, log into your account on the Max website or app, go to your account settings, and select the option to cancel your subscription. The exact location varies slightly depending on whether you're using a web browser, phone app, or tablet, but the cancellation option is always in the account or settings menu — never buried in a help page or support form.

On the web: Log in at max.com, click your profile icon in the top right corner, select "Account," then scroll down to find "Subscription" or "Manage Subscription." You'll see a button labeled "Cancel Subscription" or "End Membership." Click it, and Max will ask you to confirm and may offer you a discount to stay. You can decline and proceed with cancellation.

On the Max app: Open the app, tap your profile icon (usually in the bottom right or top left depending on your device), go to "Account" or "Settings," find "Subscription" or "Manage Plan," and tap "Cancel Subscription." Follow the same confirmation steps.

Key Takeaways

  • Cancellation happens in your account settings on the Max website or app, not through customer service or email.
  • Max will ask you to confirm cancellation and may offer a discount code to keep you subscribed — you can ignore the offer and proceed.
  • Your access ends at the end of your current billing period, not immediately, so you can still watch until that date.
  • If you subscribed through a third party like Apple, Amazon Prime Video, or Roku, you must cancel through that platform instead of Max directly.

What happens after you cancel

Once you confirm cancellation, Max will send you a confirmation email with your cancellation date. Your account remains active and you can watch content until the end of your current billing cycle — if you're billed on the 15th of each month and you cancel on the 3rd, you keep access through the 14th.

After your access ends, you can reactivate your subscription at any time by logging back in and selecting a plan. There is no penalty for canceling and restarting, and Max does not charge you again until you manually restart.

Canceling if you subscribed through another service

If you signed up for Max through Apple, Amazon Prime Video, Roku, or another third-party platform, you cannot cancel through Max's website. Instead, you must cancel through the platform where you subscribed.

Apple (iPhone, iPad, or Mac): Go to Settings > [Your Name] > Subscriptions > Max > Cancel Subscription. On a Mac, open System Settings > [Your Name] > Subscriptions, find Max, and click "Edit" then "Cancel."

Amazon Prime Video: Log into your Prime Video account, go to Account > Your Subscriptions > Manage Your Subscriptions, find Max, and select "Cancel Subscription."

Roku: On your Roku device, go to Home > Subscriptions > Max > Manage Subscription > Cancel.

Other platforms: If you subscribed through Hulu, YouTube, or another service, log into that platform's account settings, find the subscriptions section, locate Max, and cancel from there.

If you can't find the cancellation option

If the cancellation button is not visible in your account settings, your subscription may already be inactive or paused. Check your account status first — if it says "No Active Subscription" or "Paused," there is nothing to cancel.

If your account shows an active subscription but you cannot locate the cancel option, try logging out completely and logging back in, or try a different browser or device. Sometimes the interface loads incompletely on the first attempt.

If you still cannot find it after trying these steps, Max's support page has a contact form where you can request help. Note that support responses can take several business days.

Pausing your subscription instead of canceling

Max does not offer an official pause feature, but some account types allow you to downgrade to a lower-cost plan instead of canceling entirely. If you want to keep your account active but pay less, check whether a cheaper tier is available in your subscription settings.

If you downgrade, your access changes immediately to match the new plan — for example, if you switch from an ad-free plan to an ad-supported plan, ads will appear on your next viewing session.

Refunds and billing after cancellation

Max does not issue refunds for partial months. If you cancel mid-cycle, you keep access through the end of your billing period and receive no money back for the unused days.

After cancellation, Max will not charge you again. If you see a charge after your cancellation date has passed, contact Max support immediately with your cancellation confirmation email. If you subscribed through a third party and see continued charges, contact that platform's billing support instead.

Frequently Asked Questions

Can I cancel Max anytime or is there a contract?

You can cancel anytime without penalty or contract. There is no minimum subscription period, and canceling does not affect your ability to resubscribe later.

Will I lose my watchlist and saved shows if I cancel?

Your watchlist and viewing history are tied to your account. If you reactivate your subscription later using the same email and password, your saved content will still be there.

What if I cancel but still see charges on my credit card?

Check your cancellation confirmation email for the exact date your access ends — charges sometimes appear before that date processes. If charges appear after your access has ended, contact Max support with your confirmation email. If you subscribed through Apple, Amazon, or another platform, contact that company's billing team instead.

Can I cancel Max if I subscribed through my phone bill or cable provider?

If Max is bundled with your phone plan, cable package, or another service, you must cancel through that provider, not through Max directly. Contact your phone company, cable company, or bundled service provider to remove Max from your account.