How to cancel your Hims subscription
You can cancel your Hims subscription through your account settings on the Hims website or mobile app. Log in, go to your account or settings menu, find the subscription section, and select the option to cancel. Hims will ask you to confirm the cancellation and may offer you a discount to stay — you can decline and proceed with canceling. The process takes a few minutes and you should receive a confirmation email.
If you have an active prescription or pending refills, canceling your subscription stops future automatic shipments but does not affect prescriptions you have already received. Any remaining balance in your account or credits typically does not carry over after cancellation, so check your account before you cancel to see what you have left.
Key Takeaways
- Cancel through your Hims account settings on the website or app by finding the subscription section and selecting cancel.
- Canceling stops future shipments but does not reverse prescriptions you have already received or paid for.
- Hims may offer a discount code to keep your subscription active — you can decline and complete the cancellation.
- You will receive a confirmation email after cancellation, and any unused account credits do not transfer or refund.
- If you cancel mid-month, you keep access to your account and prescriptions through the end of your billing cycle.
Step-by-step cancellation process
Open the Hims website or app and sign into your account using your email and password. On the website, look for an account icon or menu (usually in the top right corner). On the mobile app, tap the menu icon at the bottom or top of the screen. Select "Account," "Settings," or "My Account" depending on which platform you are using.
Once in your account settings, scroll down to find "Subscription," "Membership," or "Billing." Click or tap on that section. You should see your current subscription plan, the next billing date, and a button or link that says "Cancel Subscription," "Manage Subscription," or "Change Plan." Select the cancel option. Hims will show you a confirmation screen that may include a discount offer — you can accept it to stay subscribed or decline it to continue with cancellation.
After you confirm the cancellation, Hims will send a confirmation email to the address on your account. Keep this email for your records. Your subscription ends on the date shown in the confirmation, and you will not be charged again after that date.
What happens to your prescriptions and account access
Canceling your subscription does not delete your account or remove prescriptions you have already received. You keep access to your prescription history, past consultations, and any messages with your provider through your account. If you have refills remaining on a prescription, those refills stop being automatically shipped once your subscription ends, but you can still request them manually if needed.
If you cancel mid-billing cycle, you typically retain access to your account and any services you have already paid for through the end of that cycle. For example, if you cancel on the 15th of a month and your billing cycle runs through the 30th, you keep your subscription active until the 30th. After that date, you lose access to subscription benefits like discounted consultations or priority support, depending on what your plan included.
Refunds and unused credits
Hims does not issue refunds for unused subscription time if you cancel mid-cycle. If you have account credits or a balance remaining, check your account before you cancel to see the amount. Some credits may be tied to specific promotions or discounts and cannot be transferred or refunded; the terms depend on how you received them.
If you were charged for a subscription you did not intend to keep, contact Hims customer support with your order number and billing date. They can review the charge and may issue a refund or credit if the charge was made in error or within a short window after the transaction.
If you cannot find the cancel button
If you are having trouble locating the subscription cancellation option, the issue is usually that you are looking in the wrong menu section. On the website, make sure you are logged in and check under "Account" or "Settings" — not under "Help" or "Contact Us." On the mobile app, the subscription section is typically in the main menu at the bottom of the screen, not in the top navigation.
If you still cannot find it, contact Hims customer support through the app or website. You can usually reach them through a chat feature or a contact form. Provide your account email and ask them to walk you through the cancellation process or to cancel on your behalf. Response times vary, but support usually replies within a few hours during business hours.
Reactivating your subscription later
After you cancel, you can reactivate your Hims subscription at any time by logging back into your account and selecting a plan. You will be charged according to the plan you choose, and your subscription will restart on the date you reactivate it. Any previous prescriptions or consultation history remains in your account, so you do not lose that information.
If you canceled because of cost, check whether Hims is currently offering any promotional rates or discounts for new subscribers. These offers change frequently and may be different from what you were paying before. You can also contact customer support to ask whether they have any retention offers available if you are considering reactivating soon.
Frequently Asked Questions
Will canceling my subscription affect my current prescription?
No. Canceling stops future automatic shipments and subscription benefits, but prescriptions you have already received remain valid. If you have refills left, you can still request them after cancellation, though you may not receive the subscription discount on future orders.
Can I cancel over the phone or through email?
Hims does not have a phone line for cancellations, but you can request cancellation through their chat support or contact form on the website. Response times vary. The fastest way is still to cancel through your account settings directly, which takes just a few minutes.
What if I was charged after I canceled?
Contact Hims customer support immediately with your confirmation email and the charge date. If you canceled before your next billing date, the charge should not have gone through. Support can review the transaction and issue a refund or credit if it was made in error.
Do I lose access to my medical records when I cancel?
No. Your account, prescription history, and past consultations stay in your account after cancellation. You can log back in anytime to view them, even if your subscription is inactive.
Can I pause my subscription instead of canceling?
Hims does not offer a formal pause feature, but you can cancel and reactivate later without losing your account information. Some promotions or credits may expire if you are inactive for a long time, so check your account before reactivating.