How to cancel Factor
Factor is a meal delivery service that sends prepared meals to your home on a weekly schedule. To stop receiving deliveries, you log into your Factor account online, go to your subscription settings, and select the option to pause or cancel. The process takes about two minutes. Factor will stop charging you after you confirm the cancellation, and any remaining balance on your account stays there until you use it or request a refund.
You can cancel anytime — there is no contract or early termination fee. If you have already paid for meals that have not been delivered yet, Factor will either let you pause your subscription instead of canceling (so you keep the credit), or you can request a refund of the unused portion through their customer service team.
Key Takeaways
- Log into your Factor account on their website, find Account or Subscription settings, and click Cancel Subscription to stop future deliveries.
- Cancellation takes effect immediately, but any meals already shipped will still arrive on their scheduled delivery date.
- If you have paid for meals you have not received, you can pause your subscription instead to keep the credit, or contact Factor support to request a refund.
- Factor does not charge a cancellation fee, and you can restart your subscription at any time by logging back in and selecting a meal plan.
Step-by-step cancellation process
Start by going to the Factor website and logging into your account with your email and password. Once you are logged in, look for a menu option labeled Account, Subscription, or Settings — the exact name varies depending on whether you are on a computer or phone, but it is usually in the upper right corner or in a hamburger menu.
Click into that menu and find the option that says Manage Subscription, Subscription Settings, or Cancel Subscription. Select it. Factor will show you your current plan, your next delivery date, and a button or link to cancel. Click that button. The system will ask you to confirm the cancellation and may offer you a discount to stay — you can ignore that offer and proceed with canceling.
After you confirm, Factor will send you a confirmation email. Keep that email for your records. Your account will show as canceled, and you will not be charged again. Any meals that have already shipped will still arrive on their scheduled date, but no new orders will be placed after that.
What happens to your remaining balance or prepaid meals
If you have already paid for meals that have not been delivered yet, you have two options. The first is to pause your subscription instead of canceling it. Pausing keeps your account active and your prepaid balance intact, so you can restart deliveries whenever you want without losing money. You can pause for as long as you need — there is no time limit.
The second option is to cancel and request a refund. To do this, cancel your subscription first, then contact Factor's customer service through their website or by phone. Tell them you want a refund for meals you paid for but did not receive. Factor will review your account and process a refund to your original payment method. This usually takes five to ten business days to appear in your bank account or on your credit card.
If you have a small balance left over — for example, you paid $50 but only $45 worth of meals were delivered — Factor may let you keep that credit on your account indefinitely. You can use it if you restart your subscription later. Ask their support team about your specific balance if you are unsure.
Canceling before your first delivery
If you signed up for Factor but want to cancel before your first box arrives, you can still use the same cancellation process through your account. Log in, go to Subscription Settings, and select Cancel. Your first delivery will not ship.
However, if you already paid for that first order, you will need to request a refund. Contact Factor support and explain that you canceled before the first delivery. They will refund the full amount to your original payment method. This refund usually processes within five to ten business days.
Restarting your Factor subscription later
If you cancel and later decide you want Factor meals again, you can restart your subscription by logging back into your account and selecting a meal plan. You will be able to choose your meals, set your delivery frequency, and resume service. Factor will treat this as a new subscription, so any promotional offers that were available when you first signed up may or may not be available now.
If you had a remaining balance on your account when you canceled, that balance may still be there when you restart — but ask Factor support to confirm this before you restart, because policies vary. If the balance is gone, you will need to pay for your new order in full.
Troubleshooting cancellation problems
If you cannot find the cancellation option in your account, or if the button does not work, try logging out and logging back in. Sometimes the website needs a fresh session to display all options. If that does not work, try using a different web browser or clearing your browser's cache and cookies.
If you still cannot cancel online, contact Factor's customer service directly. You can usually reach them through a chat feature on their website, by email, or by phone. Tell them you want to cancel your subscription and provide your account email address. They will cancel it for you manually and send you a confirmation. This usually takes one business day.
If you were charged after you canceled, or if you see a charge you do not recognize, contact Factor support immediately with the date of the charge and your order number. They will investigate and issue a refund if the charge was an error. Keep your confirmation email from the cancellation as proof that you canceled.
Frequently Asked Questions
Will I be charged if I cancel mid-week?
No. Factor charges you only when your order ships, not at the start of the week. If you cancel before your next order ships, you will not be charged. If your order has already shipped, that charge will go through, but no future charges will occur.
Can I cancel just one week instead of the whole subscription?
Yes. Instead of canceling your entire subscription, you can pause it for one week or longer. Log into your account, go to Subscription Settings, and select Pause. Your meals will not ship during the pause period, and you will not be charged. When you are ready to restart, log back in and select Resume.
What if I want to change my meal plan instead of canceling?
You do not need to cancel. Log into your account and go to Subscription Settings. You can change the number of meals per week, the delivery frequency, or your meal selections without canceling. Factor will apply the change to your next order.
Do I lose my account if I cancel?
No. Your account stays active even after you cancel. You can log back in anytime to restart your subscription, check your order history, or manage any remaining balance. Your account information and preferences are saved.
How long does it take for a refund to show up?
Refunds usually appear in your bank account or on your credit card within five to ten business days after Factor processes them. The exact timing depends on your bank. If it has been longer than ten business days, contact Factor support with your refund request number.