How to cancel BeenVerified

You can cancel your BeenVerified subscription through your account settings online, by phone, or by email. The method you use depends on how you originally signed up and what type of account you have. Most cancellations take effect immediately, though you may still have access through the end of your current billing period.

BeenVerified offers two main ways to stop charges: you can cancel through your online account dashboard, or you can contact their customer service team directly. If you cancel before your next billing date, you will not be charged again. If you have already been charged for a period you did not use, you may be able to request a refund depending on how long ago the charge occurred.

Key Takeaways

  • Log into your BeenVerified account, go to Account Settings or Subscription, and select Cancel Subscription to stop charges immediately.
  • If you cannot access your account online, call BeenVerified customer service at 1-888-579-5735 or email support to request cancellation.
  • Cancellation takes effect right away, but you may retain access through the end of your current billing cycle depending on your plan.
  • If you were charged within the last 30 to 60 days and want your money back, contact customer service with your receipt or transaction ID.
  • Save a confirmation email or reference number after you cancel so you have proof the subscription ended.

Cancel through your online account

Log into your BeenVerified account using the email and password you set up when you subscribed. Once you are logged in, look for Account Settings, Subscription Settings, or a similar menu option — the exact label varies depending on whether you are using the website or mobile app.

Find the option that says Cancel Subscription, End Membership, or Stop Billing. Click or tap it and follow the prompts. BeenVerified will usually ask you why you are cancelling and may offer you a discount to stay; you can skip these offers and proceed to confirm the cancellation. After you confirm, you should see a message saying your subscription has been cancelled and receive a confirmation email within a few minutes.

If you cannot find the cancellation option in your account settings, try searching your email for your most recent receipt or invoice from BeenVerified. That email often contains a link to manage your subscription or a customer service phone number you can use instead.

Cancel by phone or email

Call BeenVerified customer service at 1-888-579-5735. Have your account email address and the phone number or email associated with your subscription ready. Tell the representative you want to cancel, and they will process it for you over the phone. The call usually takes fewer than five minutes. Ask for a confirmation number or reference code before you hang up.

If you prefer email, send a message to support@beenverified.com with your account email address and a clear request to cancel your subscription. Include any order or subscription ID if you have it. Response times vary, but customer service typically replies within one to two business days. Once they confirm the cancellation, you should receive a follow-up email with details.

What happens after you cancel

Your subscription stops immediately, and you will not be charged again. However, your access to BeenVerified reports and searches may continue through the end of your current billing period. For example, if you are charged monthly on the 15th and you cancel on the 20th, you may still be able to use the service until the 15th of the next month. This varies by plan and region, so check your confirmation email for the exact end date.

If you signed up for an annual plan and cancel partway through, BeenVerified's refund policy depends on how much time has passed. Most companies do not refund annual subscriptions after a certain window (often 30 to 60 days), but it is worth asking customer service if you cancelled soon after signing up or if you believe you were charged in error.

If you were charged after cancelling

If you see a charge from BeenVerified after you cancelled, contact customer service immediately with the date of the charge and your confirmation number from the cancellation. Explain that you cancelled and should not have been billed. Keep your cancellation confirmation email as proof.

If customer service cannot reverse the charge, you can dispute it with your bank or credit card company. Contact your bank's fraud or dispute department, provide them with your cancellation confirmation, and explain that the charge was unauthorized. Your bank can investigate and may refund the money within 30 to 60 days.

Preventing accidental resubscription

After you cancel, check your bank or credit card statements for the next two billing cycles to make sure no new charges appear. Some subscription services accidentally reactivate accounts, and catching it early makes it easier to get a refund.

If you used a debit card or credit card to pay for BeenVerified, you can also contact your bank and ask them to block future charges from BeenVerified's merchant code. This is an extra step, but it prevents accidental recharges if there is a system error on BeenVerified's end.

Frequently Asked Questions

Do I get a refund if I cancel mid-cycle?

Most monthly subscriptions do not refund the current month if you cancel partway through. Annual plans may offer refunds within 30 to 60 days of purchase, but this varies. Contact customer service with your cancellation date and ask whether a refund is possible in your situation.

Will I lose access to my reports immediately?

No. You usually keep access through the end of your current billing period, even after you cancel. The exact end date appears in your cancellation confirmation email. After that date, you will no longer be able to view or download reports.

What if I forgot my password and cannot log in to cancel?

Use the "Forgot Password" link on the BeenVerified login page to reset it, then log in and cancel through your account. If that does not work, call customer service at 1-888-579-5735 or email support@beenverified.com and they will cancel for you without requiring you to log in.

Can I cancel a subscription someone else set up on my account?

Yes. If someone else created the account or added a subscription using your information, you can still cancel it by logging in with your email and password, or by calling customer service. If you cannot access the account, contact customer service and explain the situation — they may ask you to verify your identity before making changes.

How long does it take for the cancellation to show up on my bank statement?

The cancellation takes effect immediately in BeenVerified's system, but your bank may take three to five business days to stop processing charges. If you see another charge after you cancel, contact your bank right away and provide your cancellation confirmation as proof.