Cancel Amazon Prime or Prime Video directly through your account

To stop an Amazon subscription, log into your Amazon account, go to Your Account (top right corner), and select Memberships and Subscriptions. You will see a list of all active subscriptions tied to that account. Find the one you want to cancel — Prime, Prime Video, Prime Music, or any channel subscription — and click Cancel Subscription or Edit. Amazon will ask you to confirm and may offer a discount to keep you; you can decline and proceed with the cancellation.

The cancellation takes effect immediately if you cancel during your free trial. If you have already paid for a billing period, your access continues until that period ends — Amazon does not issue refunds for partial months. After cancellation, you lose access to that service when the current billing cycle closes.

Key Takeaways

  • Log into Your Account, select Memberships and Subscriptions, find the service you want to stop, and click Cancel Subscription.
  • Cancellation is immediate, but paid access continues through the end of your current billing period.
  • Amazon will not refund you for the remainder of a billing cycle after you cancel.
  • You can cancel individual channel subscriptions (like HBO Max through Prime) separately from Prime itself.
  • If you cannot access your account, contact Amazon Customer Service by phone or chat through the Help section.

Where to find Memberships and Subscriptions on different devices

On a desktop or laptop, log in at amazon.com, click the account icon in the top right, and look for Your Account. From there, select Memberships and Subscriptions in the left menu. The exact wording may vary slightly depending on your country's Amazon site.

On the Amazon mobile app, tap the menu icon (three horizontal lines) at the bottom right, scroll to Your Account, and select Memberships and Subscriptions. On a Fire tablet or Fire TV device, go to Settings, select Apps & Games, then Manage Your Apps and Subscriptions, and find the subscription you want to cancel.

Canceling channel subscriptions added through Prime Video

If you subscribed to a channel like HBO Max, Paramount+, or Starz through Prime Video (rather than directly through that channel's app), you cancel it the same way: through Memberships and Subscriptions in Your Account. These appear as separate line items in your subscription list.

When you cancel a channel subscription through Prime Video, your access to that channel ends at the end of your current billing period. You do not lose Prime Video itself — only the add-on channel. If you want to resubscribe to that channel later, you can add it again through Prime Video or sign up directly with the channel's own app or website.

What happens to your data and content after cancellation

After your Prime membership ends, you lose access to Prime Video, Prime Music, Prime Reading, and free two-day shipping. Any content you saved or bookmarked in those services remains tied to your Amazon account, but you cannot view or use it until you resubscribe.

Your Amazon account itself does not close when you cancel a subscription — you can still shop on Amazon.com, use your saved payment methods, and view your order history. Only the specific subscription service stops working.

Reactivating a subscription you canceled

To restart a subscription after canceling it, log back into Your Account, go to Memberships and Subscriptions, and look for the canceled service. You will usually see an option to Restart or Rejoin. Click it, confirm your payment method, and the service reactivates immediately.

If you canceled during a free trial and want to restart, you typically cannot use another free trial on the same account. You will be charged the regular subscription price when you restart. Some promotions or discounts may be available depending on how long ago you canceled.

If you cannot cancel through your account

If the Cancel Subscription button does not appear, your account may have a restriction, or the subscription may be managed through a different account or payment method. Check whether someone else on your household account set up the subscription, or whether the subscription is tied to a gift membership.

Contact Amazon Customer Service through the Help section of your account. You can reach them by phone, live chat, or email. Have your account email address and the name of the subscription ready. Amazon can cancel subscriptions on your behalf and explain any restrictions on your account.

Frequently Asked Questions

Do I get a refund if I cancel in the middle of a billing cycle?

No. Amazon does not refund partial billing periods. If you cancel on the 15th of a month and your billing cycle runs from the 1st to the 30th, you keep access through the 30th but receive no refund for the unused days.

Will canceling Prime Video cancel my entire Prime membership?

No. Prime Video is one benefit of Prime membership. You can cancel Prime Video as an add-on channel while keeping your Prime membership, or cancel Prime entirely. They are separate line items in Memberships and Subscriptions.

Can I cancel a subscription someone else set up on my account?

Yes, if you have access to the account. Log in, go to Memberships and Subscriptions, and cancel it. If the subscription is on a different account or a shared family account managed by someone else, contact that person or reach out to Amazon Customer Service.

What if I forgot my Amazon password?

Go to amazon.com, click Sign In, and select Forgot Password. Amazon will send a reset link to your email address. Once you reset your password, log in and cancel your subscription through Memberships and Subscriptions.