How to cancel Albert
To cancel your Albert subscription, log into your Albert account on the mobile app or website, go to Settings, select Subscription, and tap Cancel Subscription. You will see a confirmation screen asking why you want to cancel — this is optional to answer. Once you confirm, your subscription ends immediately, though you keep access to your account and any remaining balance until the end of your current billing cycle.
Albert charges monthly on the same date each month. If you cancel mid-cycle, you do not get a refund for the unused portion of that month. Your next billing date will not occur. Any money you have already deposited into your Albert account remains there and you can still use it to cover overdrafts or make transfers, even after cancellation.
The cancellation process takes less than two minutes and requires no phone call or email. You get an immediate confirmation on screen that your subscription has ended. This confirmation also shows the date your current billing cycle ends and when your account will fully revert to a free tier.
Key Takeaways
- Cancellation happens in Settings under Subscription and takes effect immediately, though you keep your account active through the end of your current billing period.
- You will not receive a refund for the unused portion of your current month if you cancel mid-cycle.
- Money already in your Albert account stays there and continues to work for overdraft protection and transfers after you cancel.
- Albert does not charge a cancellation fee, and you can resubscribe at any time by going back to the Subscription menu.
- Your account history, transaction records, and saved information remain on your account permanently, even if you cancel and stay away for months.
What happens to your money after cancellation
Your Albert account itself does not close when you cancel the subscription. Any balance you have deposited remains in the account and you can still transfer it out to your linked bank account or use it to cover overdrafts. The only thing that stops is the monthly charge and the features tied to your subscription tier.
If you had an active Overdraft Protection plan through Albert, that coverage ends when your subscription ends. This means Albert will no longer cover overdrafts on your linked checking account. You should check your bank's overdraft policy to understand what happens if your account goes negative after Albert cancellation. Some banks charge their own overdraft fees, while others may decline transactions instead.
Any cash advances you took out through Albert remain your responsibility. Cancelling your subscription does not erase that debt or change your repayment terms. You will still owe the amount borrowed plus any interest or fees that were part of the original advance agreement.
Reactivating your subscription later
You can resubscribe to Albert at any time by opening the app or website, going to Settings, selecting Subscription, and choosing a plan. There is no waiting period and no penalty for cancelling and restarting. Your account history and any saved information stays with your account even during the time you are not subscribed.
When you resubscribe, your billing date resets to the date you restart the subscription. If you cancelled on the 15th of the month and resubscribe on the 20th, your next charge will be on the 20th of the following month. You will have full access to all subscription features immediately upon resubscription.
Cancelling through customer support
If you cannot cancel through the app or website for technical reasons, you can contact Albert's customer support team through the Help section in the app or by visiting their website. Support can process a cancellation request on your behalf, though the standard method through Settings is faster and gives you immediate confirmation.
When you contact support, have your account email and phone number ready. Support will confirm your identity before processing any changes to your subscription. Response times vary, but most support requests are handled within one business day.
Downgrading instead of cancelling
Albert offers different subscription tiers at different price points. If you want to keep your account active but pay less, you can downgrade to a lower tier instead of cancelling entirely. Go to Settings, select Subscription, and choose a different plan. The change takes effect on your next billing date.
Downgrading keeps all your account features active and your balance intact. You lose access only to the features specific to the higher tier you were on, such as higher overdraft limits or additional cash advances. This option works well if you want to maintain overdraft protection but reduce your monthly cost.
Frequently Asked Questions
Do I get a refund if I cancel mid-month?
No. Albert does not issue refunds for unused portions of your current billing cycle. If you cancel on the 10th of a month and your billing date is the 1st, you lose the remainder of that month's subscription cost. Your next billing date will not occur.
Will cancelling close my Albert account?
No. Cancelling the subscription closes only the paid membership. Your account remains open, your balance stays in the account, and you can still use it for transfers and overdraft coverage until your current cycle ends. You can log back in anytime.
What if I cancel but forget to turn off overdraft protection?
Overdraft protection automatically stops when your subscription ends. You do not need to manually disable it. Your linked bank account will follow your bank's standard overdraft policy after Albert coverage ends.
Can I cancel and resubscribe the same day?
Yes. There is no waiting period between cancellation and resubscription. If you cancel and immediately resubscribe, your new billing cycle begins on that day. You will be charged for the new subscription period right away.
What happens to my overdraft history after I cancel?
Your account history stays with your Albert account permanently. Cancelling does not erase past transactions, overdraft coverage you used, or any other account data. If you resubscribe later, all that history remains visible in your account.