Where to find and cancel your subscriptions

To cancel a subscription on Roku, go to your account settings on the device itself or through the Roku website. On your Roku player or TV, press the Home button, then go to Settings > Accounts > Your subscriptions. You will see a list of all active subscriptions tied to your Roku account. Select the subscription you want to cancel, then choose the option to cancel or remove it.

If you prefer to use a computer or phone, log into your Roku account at roku.com, go to Manage your subscriptions, and follow the same steps. Both methods cancel the subscription immediately — you will not be charged again, though you may still have access until your current billing period ends.

The exact wording and menu layout can shift slightly between Roku models and software updates, but the path through Settings > Accounts > Your subscriptions remains the standard route across all current devices.

Key Takeaways

  • Subscriptions are cancelled through your Roku account settings, either on the device or at roku.com, not through the app itself.
  • Cancellation takes effect immediately, but you retain access through the end of your current billing cycle.
  • Some subscriptions billed through third-party payment methods (like Apple Pay or Google Play) must be cancelled through those services instead.
  • You will receive a confirmation email after cancellation, which serves as your receipt and proof the subscription ended.

Subscriptions billed through third-party payment methods

If you signed up for a subscription using Apple Pay, Google Play, Amazon Pay, or another third-party payment method, you must cancel through that service, not through Roku. Roku's cancellation option will not work for these subscriptions because the payment relationship is between you and Apple, Google, or Amazon, not between you and Roku.

To cancel an Apple Pay subscription, go to Settings on your Apple device, tap your name, select Subscriptions, find the app, and tap Cancel Subscription. For Google Play subscriptions, open Google Play on your phone or at play.google.com, go to Payments and subscriptions > Subscriptions, select the subscription, and tap Cancel subscription. Amazon subscriptions are managed through Your Account > Login & security > Your subscriptions on amazon.com.

Check your confirmation email from the subscription service to see which payment method was used. If you are unsure, try cancelling through Roku first — if the option is greyed out or does not work, the subscription is billed through a third party.

What happens after you cancel

Once you cancel, Roku will send you a confirmation email to the address tied to your account. This email confirms the cancellation date and your access end date. You will continue to have access to the subscription content until the end of your current billing period — if you paid for a month, you keep access for the rest of that month even after cancelling.

After your access ends, the subscription will no longer appear in your subscriptions list. If you want to resubscribe later, you can do so through the same Roku menu or the app itself, and you will be charged starting on the day you resubscribe.

Some subscriptions offer a grace period or a way to pause rather than cancel outright. Check the subscription's settings or the confirmation email to see if that option is available — pausing can be useful if you want to keep your account active but do not want to be charged for a few months.

Cancelling subscriptions you no longer recognize

If you see a subscription in your Roku account that you do not remember signing up for, you can still cancel it through the same Settings menu. Select the subscription and choose cancel. This will stop future charges immediately.

After cancelling, check your email for confirmation and review your Roku account activity to see when the subscription was added. If you did not authorize it and believe your account was compromised, change your Roku password right away. Go to roku.com, log in, select your account, and choose Change password. Use a strong password that you do not use anywhere else.

If you were charged for an unauthorized subscription before you cancelled it, contact Roku support through roku.com/support to request a refund. Roku typically refunds charges from the last 30 to 90 days, though the exact window depends on the subscription and payment method.

Subscriptions that renew automatically

Most Roku subscriptions renew automatically on the date your billing cycle ends. If you cancel before that date, no renewal charge will occur. However, some subscriptions offer a free trial period — if you cancel during the trial, you will not be charged at all, and your access ends immediately rather than at the end of a billing period.

To avoid accidental charges, cancel a trial subscription at least a few days before the trial ends. The exact end date of your trial or billing cycle appears in your subscription details in the Roku settings menu.

Troubleshooting cancellation problems

If the Cancel option does not appear or is greyed out, the subscription is likely billed through a third-party payment method like Apple Pay or Google Play. Check the payment method listed in your subscription details, then cancel through that service instead.

If you cancelled but are still being charged, log back into your Roku account and check whether the subscription still appears in your subscriptions list. If it does, try cancelling again. If it does not appear but you were still charged, contact Roku support with your confirmation email and the charge from your bank or credit card statement. Roku can investigate whether the cancellation processed correctly and issue a refund if needed.

If you cannot access your Roku account or do not remember your password, go to roku.com and select Forgot password. You will receive a reset link by email. Once you reset your password, you can log in and manage your subscriptions normally.

Frequently Asked Questions

Do I lose access immediately after cancelling?

No. You keep access until the end of your current billing period. If you paid for a full month, you have access for the rest of that month even after cancelling. Your access ends on the date shown in your subscription details.

Can I cancel a subscription through the app instead of Roku settings?

No. Subscriptions must be cancelled through your Roku account settings or at roku.com. The app itself does not have a cancellation option. If the subscription was billed through Apple Pay or Google Play, you cancel through those services instead.

What if I want to pause instead of cancel?

Some subscriptions offer a pause option that stops charges without cancelling your account. Check your subscription details in Roku settings to see if pause is available. If it is, you can pause for a set period and resume later without losing your account information.

Will I get a refund if I cancel mid-billing cycle?

No. Roku does not refund unused portions of a billing cycle. You keep access through the end of the period you paid for. If you were charged for an unauthorized subscription, contact Roku support to request a refund for that specific charge.

How do I know if my cancellation went through?

Check your email for a confirmation message from Roku. This email confirms the cancellation date and when your access ends. You can also log back into your Roku account and verify the subscription no longer appears in your subscriptions list.