Cancel an Amazon subscription through Your Account
Log into your Amazon account and go to Account & Lists in the top right corner. Select Your Account, then scroll down and click Memberships and Subscriptions. You'll see a list of all active subscriptions tied to that account — Prime, Prime Video, Kindle Unlimited, Amazon Music, and any third-party subscriptions sold through Amazon.
Find the subscription you want to stop and click Manage or Cancel Subscription. Amazon will ask you to confirm the cancellation and may offer a discount to keep you. You can accept the offer, decline it, or proceed with canceling. Once you confirm, the subscription ends immediately, though you'll keep access through the end of the billing period you've already paid for.
If you subscribed through a third-party seller or app (not directly through Amazon), the cancellation button may direct you to that seller's website instead. Follow their process to cancel, since Amazon doesn't handle the transaction.
Key Takeaways
- All Amazon subscriptions can be canceled from the Memberships and Subscriptions page in Your Account, and cancellation takes effect immediately.
- You keep access to the service through the end of the billing period you've already paid for, even after you cancel.
- Third-party subscriptions sold through Amazon may require you to cancel directly with the seller, not through Amazon.
- Amazon often offers a discount or incentive when you try to cancel; you can accept, decline, or ignore it and proceed with canceling anyway.
- If you can't find a subscription in your account, check your credit card or bank statement for the merchant name and search for that company's cancellation process.
What happens to your access after you cancel
Canceling a subscription does not cut off your access the moment you click confirm. Instead, you retain full access through the end of the billing cycle you've already paid for. If you cancel Prime on the 15th and your renewal date is the 30th, you can use Prime benefits until the 30th at no additional charge.
After that date, your access stops. You won't be charged again, and Amazon won't send you a reminder or ask you to renew. If you change your mind later, you can restart the subscription at any time from the same Memberships and Subscriptions page.
Finding a subscription you can't locate in Your Account
Sometimes a subscription doesn't show up in the Memberships and Subscriptions list, even though you're being charged. This usually happens when the subscription is tied to a different Amazon account, a different email address, or a third-party seller who isn't using Amazon's subscription system.
Check your credit card or bank statement for the charge. Look at the merchant name — it may say "Amazon.com," "AMZN," a third-party company name, or an app name. Search that merchant name plus "cancel subscription" to find their cancellation page. If the charge is from a third-party seller, you may need to log into their website directly to cancel, not through Amazon.
If you see a charge but genuinely don't recognize the merchant, contact your bank or credit card company and ask them to dispute the charge or block future payments from that merchant while you investigate.
Canceling Prime and Prime Video separately
Amazon Prime and Prime Video are often bundled, but you can cancel them separately. If you cancel Prime, you lose Prime Video access as part of that bundle. However, you can keep Prime and cancel Prime Video alone if you want free two-day shipping but don't want the video service.
Both options appear on the Memberships and Subscriptions page. Click Manage next to each one to see your choices. If you cancel Prime Video while keeping Prime, you'll still have access to Prime's other benefits like free shipping and Prime Music.
Stopping recurring charges from third-party apps and services
Apps and services sold through Amazon's app store or Alexa may set up recurring charges that don't appear as traditional subscriptions. These charges can be harder to find and cancel because they're sometimes buried in app settings rather than in Your Account.
Start by checking the Memberships and Subscriptions page — many app subscriptions do show up there. If you don't see it, open the app itself and look for a Settings, Account, or Subscription menu. Some apps let you cancel directly from within the app; others require you to visit the developer's website. If you still can't find the cancellation option, contact the app developer's support team with your order number from your Amazon receipt.
As a last resort, you can contact Amazon Customer Service and provide them with the charge details. They can sometimes cancel the subscription on your behalf or help you locate the developer's cancellation page.
Preventing accidental reactivation after cancellation
After you cancel a subscription, Amazon may offer to reactivate it automatically if you use a related feature. For example, if you cancel Prime Video but try to watch a Prime Video title, Amazon may prompt you to restart your subscription. You can decline this prompt, but it will appear each time you try to access that service.
To avoid accidentally restarting a subscription you meant to cancel, remove the payment method associated with that subscription if you don't plan to use it again. Go to Account & Lists, select Your Account, then Payment Options. Delete the credit card or payment method you no longer want linked to your account. Without a valid payment method on file, Amazon cannot charge you even if you accidentally agree to reactivate.
Frequently Asked Questions
Will I get a refund if I cancel mid-cycle?
No. Amazon does not issue refunds for canceled subscriptions. You keep access through the end of the billing period you've already paid for, but you won't receive money back for the unused portion. If you were charged in error or believe the charge is fraudulent, contact Amazon Customer Service or your bank to dispute it.
Can I cancel an Amazon subscription on my phone or tablet?
Yes. Open the Amazon app, tap the menu icon (three horizontal lines), select Account, then Memberships and Subscriptions. The process is the same as on a computer. Some third-party subscriptions may require you to visit a website to cancel, which works better on a computer browser.
What if Amazon won't let me cancel a subscription?
This is rare, but if the cancel button is missing or grayed out, the subscription may be tied to a different account or payment method. Log out and log back in to make sure you're in the correct account. If you still can't cancel, contact Amazon Customer Service with your order number and they can cancel it for you.
Do I need to cancel before my renewal date?
No. You can cancel at any time, even on the day before renewal. Cancellation takes effect immediately, and you'll keep access through the end of the current billing period. You won't be charged on the renewal date.
How do I know if a subscription actually canceled?
After you confirm cancellation, Amazon displays a confirmation message. Check your email for a cancellation confirmation from Amazon. You can also return to the Memberships and Subscriptions page — the canceled subscription should no longer appear in your active list, or it should show a status like "Canceled" or "Ends on [date]."