What you get with a Des Moines Register subscription
The Des Moines Register is Iowa's largest newspaper. A subscription gives you access to their news coverage, which includes state politics, local business, sports, and investigations. The Register publishes both in print (delivered to your home) and online (through their website and mobile app).
The specific content you receive depends on which subscription tier you choose. Print-only subscriptions deliver the newspaper to your door on a schedule you select. Digital subscriptions let you read stories on any device with internet access. Combination subscriptions include both print and digital access.
Subscription pricing and what is included changes periodically. The Register offers promotional rates for new subscribers that differ from renewal rates. You can contact the Register directly or visit their subscription page to see current pricing and what each plan includes.
Key Takeaways
- The Des Moines Register offers print, digital, and combination subscriptions at different price points.
- New subscriber rates are typically lower than renewal rates, and promotional offers change throughout the year.
- You can manage your subscription online or by calling the Register's customer service line.
- Pausing or canceling your subscription can usually be done through your account settings or by contacting customer service.
How to start a subscription
To begin a subscription, visit the Des Moines Register's website and look for their subscription or "Subscribe" section. You will be asked to choose between print, digital, or a combination plan. The website will show you the current promotional rate for new subscribers and what that plan includes.
During checkout, you will enter your payment information and delivery address (if you choose print). The Register accepts major credit cards and may offer other payment methods. Your subscription typically begins within one to three business days, depending on whether you chose print delivery or digital-only access.
If you have trouble finding the subscription page or prefer to speak with someone, you can call the Register's customer service department. They can walk you through plan options and answer questions about what content is included in each tier.
Print delivery schedules and costs
Print subscriptions are available for different delivery frequencies. You can choose daily delivery (seven days a week), weekday-only delivery (Monday through Friday), or weekend-only delivery (Saturday and Sunday). Each option has a different price.
Print delivery is available in the Des Moines metro area and surrounding regions. If you live outside the delivery zone, digital-only or mail delivery options may be available, though mail delivery typically costs more and takes longer to arrive.
The Register publishes every day of the week, including holidays. If a holiday falls on a delivery day, you will receive your paper on that day unless the Register's office is closed.
Digital access and how it works
A digital subscription lets you read the Register's stories on their website, mobile app, or both. You log in with the email address and password you created when you started your subscription. Digital access begins immediately after your payment processes.
The Register's website and app include the same news content. The app can be downloaded on iPhone, iPad, and Android devices. You can read articles, search past stories, and save articles to read later.
Digital subscribers sometimes have access to additional features like newsletters, podcasts, or special sections. Check your account settings or contact customer service to see what features are included in your specific plan.
Managing, pausing, or canceling your subscription
You can manage your subscription through your online account. Log in to the Register's website, go to your account settings, and look for subscription management options. From there you can update your payment method, change your delivery address, or adjust your delivery frequency.
If you want to pause your subscription temporarily rather than cancel it, contact customer service to ask whether that option is available. Some subscriptions can be paused for a set number of weeks and then restarted without losing your account information.
To cancel, you can usually do so through your account settings or by calling customer service. The Register may ask why you are canceling and may offer you a discounted rate to stay subscribed. Cancellations typically take effect at the end of your current billing cycle.
Billing, payment methods, and renewal rates
Subscriptions are billed on a recurring schedule — usually weekly, monthly, or annually, depending on the plan you chose. Your payment method is charged automatically on your billing date. The Register sends a receipt to your email address each time you are charged.
You can update your payment method in your account settings at any time. If a payment fails, the Register will typically attempt to charge you again or contact you to update your payment information.
When your subscription renews, the price may change. New subscriber promotional rates are lower than renewal rates. If your renewal rate increases significantly, contact customer service — they may be able to offer you a different rate or plan.
Frequently Asked Questions
Can I get a refund if I cancel mid-billing cycle?
Refund policies vary depending on when you cancel and what your subscription plan is. Contact the Register's customer service department with your cancellation date and billing cycle dates — they can tell you whether a partial refund is possible in your situation.
What if I don't receive my print edition?
If your print edition does not arrive by a certain time, contact customer service and report the missing issue. They can investigate the delivery problem and may send a replacement or credit your account. Provide your address and the date the paper was supposed to arrive.
Can I share my digital login with family members?
Most digital subscriptions are for individual use only. Sharing login credentials with others may violate the Register's terms of service. If multiple people in your household want access, contact customer service to ask about household or family plans.
How do I pause my subscription while I'm traveling?
Call or email customer service to ask about pausing print delivery for specific dates. They can hold your subscription and restart it when you return. Digital access typically cannot be paused, but you can log in from anywhere you have internet access.
What happens if I move out of the delivery area?
If you move outside the print delivery zone, contact customer service. They can switch you to digital-only, offer mail delivery (if available in your new location), or discuss other options. Your billing may change depending on what service is available at your new address.