How to cancel a PlayStation subscription

You can cancel a PlayStation subscription through your account settings on any PlayStation console, through the PlayStation website, or by contacting PlayStation Support directly. The method depends on which subscription you have — PlayStation Plus, PlayStation Plus Extra, PlayStation Plus Premium, or PlayStation Now — and which device you use to manage it. Most cancellations take effect immediately, though you keep access until your current billing period ends.

If you cancel before your renewal date, you will not be charged again. Your subscription remains active through the date you already paid for, then stops. If you cancel after being charged for a new period, you may be able to request a refund depending on how much of the billing cycle remains and your region's consumer protection rules.

Key Takeaways

  • You can cancel through your PlayStation console settings, the PlayStation website, or by calling PlayStation Support — all three methods work and produce the same result.
  • Cancellation takes effect immediately, but your subscription remains active until the end of your current billing period.
  • If you cancel after being charged for a new billing cycle, you may request a refund for the unused portion, though approval depends on how much time remains and your location.
  • Turning off auto-renewal prevents future charges but does not cancel your current subscription — you must do both separately if you want to stop immediately.
  • If you cannot access your account or forgot your password, PlayStation Support can cancel the subscription for you with proof of identity.

Cancel through your PlayStation console

On a PlayStation 4 or PlayStation 5, go to Settings, then Account, then Subscriptions. You will see a list of active subscriptions tied to that account. Select the subscription you want to cancel, then choose the option to cancel or turn off auto-renewal. Confirm the cancellation when prompted.

This method works only if you have access to the console and know the account password. If someone else set up the account or you no longer have the console, use the website method instead.

Cancel through the PlayStation website

Go to the PlayStation Network website, sign in with your account email and password, and navigate to Account Settings. Select Subscriptions or Billing, depending on your region. You will see all active subscriptions. Click on the subscription you want to cancel and select the cancel or turn off auto-renewal option. Confirm when prompted.

This method works from any computer or phone and does not require access to a console. You will receive a confirmation email after cancellation. Keep this email as proof in case you need to dispute a charge later.

Cancel by contacting PlayStation Support

If you cannot access your account, forgot your password, or prefer to cancel by phone, call PlayStation Support. The phone number varies by region — check the PlayStation Support website for your country. Have your account email and the last four digits of the payment method ready. Support can cancel the subscription immediately and may process a refund if you request one within a certain timeframe.

Wait times vary, especially during peak hours. Some regions also offer live chat support through the PlayStation website, which may be faster than calling.

What happens after you cancel

Your subscription stops renewing on the date it would normally charge you next. You keep full access to the subscription's features — online multiplayer, game library, cloud saves, whatever your plan included — until that date arrives. After that date, you lose access unless you resubscribe.

If you had a free trial that was set to convert to a paid subscription, cancelling before the trial ends stops the conversion and prevents any charge. If you cancel after the trial converts to paid, you may still be within the refund window depending on your region and how much time remains in the billing cycle.

Requesting a refund after cancellation

PlayStation's refund policy depends on your region and how much of your billing cycle remains. In most cases, you can request a refund if you cancel within 14 days of being charged, or if you cancel within a certain percentage of your billing period (this varies). Contact PlayStation Support with your cancellation confirmation and explain why you want a refund.

Refunds are not may provide. Support will review your account history and the reason for the request. If approved, the refund goes back to the payment method you used — this can take 5 to 10 business days to appear in your account. If denied, you can appeal, but the outcome depends on your region's consumer protection laws and PlayStation's policy at the time.

The difference between cancelling and turning off auto-renewal

Turning off auto-renewal stops future charges but does not cancel your current subscription. You keep access through the end of your current billing period, then the subscription ends automatically without renewing. Cancelling immediately stops the subscription and may make you may be able to access for a refund if you are within the refund window.

If you want to stop paying but keep access for the rest of this month, turn off auto-renewal. If you want to stop paying and stop access right now, cancel and request a refund. Most people who want to cancel actually want to turn off auto-renewal — they just want to make sure they are not charged again.

Frequently Asked Questions

Can I cancel my subscription if I am in the middle of a free trial?

Yes. Cancelling during a free trial stops the subscription before it converts to paid and prevents any charge. You lose access to the subscription's features immediately after cancellation, not at the end of the trial period.

What if I was charged after I cancelled?

Contact PlayStation Support with your cancellation confirmation and the charge receipt. Explain that you cancelled before the charge date. Support can investigate and may issue a refund if the charge was an error. If the charge was correct but you believe you should have been refunded, appeal the decision with your region's consumer protection agency.

Can I cancel one subscription but keep another?

Yes. If you have multiple subscriptions — for example, PlayStation Plus and PlayStation Now — you can cancel one while keeping the others active. Each subscription has its own cancellation option in your account settings.

Do I lose my saved games if I cancel?

No. Your saved games are stored in PlayStation Cloud Storage, which is separate from your subscription. Cancelling the subscription does not delete your saves. You can download them to a console or external drive anytime.

Can I resubscribe after cancelling?

Yes. You can resubscribe anytime by going back to your account settings or the PlayStation Store and selecting the subscription again. You will be charged immediately for a new billing period. Some promotions or discounts may no longer be available if you resubscribe later.