You can cancel Prime through your Amazon account settings in about two minutes, and you'll keep access through the end of your current billing period.

Log into your Amazon account, go to Account & Lists in the top right, select Your Account, then find Prime membership in the menu. Click Manage Membership and you'll see a button to end your membership. Amazon will ask you to confirm and may offer you a discount to stay — you can ignore that and proceed with cancellation. Your membership stays active until your next billing date, so you don't lose access immediately.

If you signed up through a third-party service like a mobile carrier or streaming bundle, you'll need to cancel through that service instead, not through Amazon. The process is different depending on who's billing you.

Key Takeaways

  • Cancellation takes place in your Amazon account under Prime membership settings and takes effect at the end of your current billing cycle, not immediately.
  • You keep full Prime benefits — shipping, video, music — until your membership officially ends, even after you request cancellation.
  • If you subscribed through a carrier, app store, or bundle service, you must cancel through that provider, not through Amazon directly.
  • Amazon may offer a discount or pause option when you try to cancel; you can decline and proceed with full cancellation.

Where to find the cancellation button

Start at Amazon.com and sign in to your account. In the top right corner, click Account & Lists, then select Your Account from the dropdown. You'll land on your account page with several menu options on the left side.

Scroll down or look for Prime membership in that left menu — it's usually grouped with other account settings. Click it, and the next page will show your current membership status and a button labeled Manage Membership or End Membership. Click that button and follow the prompts to confirm cancellation.

What happens after you cancel

Your Prime membership remains active through the end of your current billing period. If you pay monthly, you have until the last day of that month. If you pay annually, you keep Prime through the anniversary date of your subscription. During this time, you can still use Prime Video, Prime Music, Prime Reading, and get free two-day shipping on may be able to access items.

After your membership ends, you lose access to all Prime benefits. You can still shop on Amazon, but you'll pay standard shipping rates. You can reactivate Prime at any time by going back to the same menu and selecting Start Your Prime Membership.

Cancelling a Prime subscription from a third-party provider

If you subscribed to Prime through your phone carrier, Apple App Store, Google Play Store, or a bundle service like a streaming package, Amazon doesn't handle the cancellation. You must cancel through the service that's billing you.

For a carrier like Verizon or T-Mobile, log into your account on their website or call customer service and ask to remove Prime from your bill. For Apple or Google, go to your subscription settings in those apps and remove Prime from there. For a bundle service, contact that provider directly. Once you cancel through the third party, your Prime membership will end at the next billing date, just as it would if you cancelled through Amazon.

Amazon's retention offers when you cancel

When you click to end your membership, Amazon often shows you a discount offer — usually a few months at a reduced price, or a pause option that temporarily suspends your membership instead of cancelling it. These are optional. If you want to cancel completely, ignore the offer and click the button to proceed with full cancellation.

A pause typically lasts 30 days and then automatically resumes your membership at full price unless you cancel again. If you think you might want Prime again in a few months, pausing can be useful. If you're certain you don't want it, cancelling outright is cleaner.

Refunds and billing after cancellation

Amazon does not refund the portion of your membership you haven't used yet. If you paid for a full year and cancel after three months, you don't get money back for the remaining nine months. You do keep access through the end of that paid period, but no refund is issued.

After your membership ends, you won't be charged again unless you reactivate Prime yourself. Amazon won't automatically renew a cancelled membership, so you don't need to worry about surprise charges.

If you can't find the cancellation option

If the Prime membership menu doesn't appear in your account settings, you may not have an active Prime membership, or your account may be linked to a family plan. Check whether someone else in your household set up Prime and added you as a family member — if so, only the primary account holder can cancel the membership.

If you're the primary holder and still can't locate the option, try logging out and back in, or use a different browser. If the problem persists, contact Amazon Customer Service through the Contact Us link at the bottom of any Amazon page. They can confirm your membership status and help you cancel if there's a technical issue.

Frequently Asked Questions

Do I lose Prime Video access immediately after I cancel?

No. You keep full access to Prime Video, Prime Music, Prime Reading, and free shipping until your current billing period ends. If you pay monthly and cancel on the 15th, you have access through the end of that month. After the final day, all Prime benefits stop.

Can I get a refund if I cancel early?

Amazon does not refund unused portions of your membership. If you paid for a year and cancel after two months, you don't receive money back. You do keep access through the end of your paid period.

What if I cancel by accident?

You can reactivate Prime at any time by going back to your account settings and selecting Start Your Prime Membership. If you reactivate before your current membership ends, you'll extend your membership from the date it was supposed to end, not restart it immediately.

Will Amazon charge me again after I cancel?

No. Once you cancel, Amazon will not automatically renew or charge you unless you manually reactivate Prime yourself. There are no surprise charges after cancellation.

How do I cancel Prime if I subscribed through my phone bill?

Contact your phone carrier directly — Verizon, T-Mobile, AT&T, or whoever bills you — and ask them to remove Prime from your account. You can do this through their website, app, or by calling customer service. The carrier handles the cancellation, not Amazon.