How to cancel Prime Video on your own account
You can cancel Prime Video through your Amazon account settings on a computer, phone, or tablet. The process takes about two minutes and stops your subscription immediately — you keep access until your current billing period ends, then it stops.
On a computer, go to amazon.com, sign in, and select "Account & Lists" in the top right. Choose "Your Account," then scroll down to "Memberships and subscriptions" and click "Manage Prime Video." Select "Cancel Prime Video subscription" and follow the prompts. Amazon will ask why you're cancelling but you don't have to answer — you can skip that step and proceed to the cancellation.
On a phone or tablet using the Amazon app, tap the menu icon (three horizontal lines), go to "Account," then "Memberships and subscriptions," select "Prime Video," and choose "Cancel subscription." The steps are the same as on a computer.
Key Takeaways
- You can cancel Prime Video through your Amazon account settings on any device without calling customer service.
- Your subscription stops at the end of your current billing period, not immediately, so you keep access until then.
- If you have a standalone Prime Video subscription (not bundled with Amazon Prime), the cancellation process is identical.
- Amazon will not charge you again after cancellation, even if you don't formally confirm the cancellation in a follow-up email.
- If you cancel by mistake, you can reactivate Prime Video within 24 hours by going back to the same menu and selecting "Reactivate."
What happens after you cancel
Once you cancel, Amazon sends a confirmation email to the address on your account. Check your inbox and spam folder — the email confirms your cancellation date and the last day you'll have access. You can still watch anything you've already started until your billing period ends.
If you have a joint Amazon Household account, cancelling Prime Video removes it for everyone in that household. If other people use the account, they'll lose access too. You can't cancel it for just yourself — it's all or nothing.
Cancelling Prime Video if you have Amazon Prime
If you pay for Amazon Prime (the full membership with free shipping and other benefits), Prime Video is included. Cancelling Prime Video alone is not possible — you would have to cancel your entire Amazon Prime membership to remove Prime Video.
If you want to keep Prime but remove Prime Video, you cannot do that through Amazon's settings. Contact Amazon customer service by phone, chat, or email through your Account page, and explain that you want to keep Prime but remove the video benefit. Amazon can sometimes make this change manually, though it's not may provide.
Cancelling through a third-party platform or device
If you subscribed to Prime Video through Apple, Google Play, Roku, or another platform instead of directly through Amazon, you must cancel through that platform, not through Amazon.com. Cancelling on Amazon's website won't work because Amazon doesn't manage that subscription.
On Apple devices, go to Settings, tap your name, select "Subscriptions," find Prime Video, and tap "Cancel Subscription." On Google Play, open the Play Store app, tap your profile icon, go to "Payments and subscriptions," select "Subscriptions," choose Prime Video, and tap "Cancel subscription." On Roku, go to Settings, select "Subscriptions," find Prime Video, and select "Cancel." Each platform has slightly different wording but the concept is the same.
If you can't find the cancellation option
If the cancellation button doesn't appear in your account settings, your subscription may already be cancelled, or you may be looking in the wrong section. Go back to "Memberships and subscriptions" and confirm Prime Video is listed there. If it's not listed, it's already cancelled.
If Prime Video is listed but you see "Manage" instead of "Cancel," click "Manage" first. That page will show your billing date and a "Cancel subscription" button. If you still don't see a cancellation option after checking both pages, contact Amazon customer service — there may be a technical issue or a special circumstance on your account.
Reactivating Prime Video after cancellation
You can turn Prime Video back on within 24 hours of cancelling by going to the same menu and selecting "Reactivate subscription." After 24 hours, you'll have to start a new subscription. When you reactivate, you're charged immediately for a new billing period.
If you cancelled more than 24 hours ago and want to restart, go to "Memberships and subscriptions," select Prime Video, and choose "Start your free trial" or "Subscribe" depending on whether you've had a trial before. You'll be charged the current subscription price.
Frequently Asked Questions
Will I get a refund if I cancel in the middle of my billing period?
No. Amazon does not refund unused portions of your subscription. You keep access until the end of your current billing period, but you won't receive money back for the days remaining. If you cancel on the first day of a monthly cycle, you lose access to almost the entire month's payment.
Can I cancel Prime Video without cancelling Amazon Prime?
Not through the standard settings. Prime Video is bundled with Amazon Prime, so removing it requires contacting Amazon customer service directly. They may be able to remove the video benefit while keeping your Prime membership, but this is not a standard option and depends on your account type.
What if someone else on my household account wants to keep Prime Video?
Cancelling Prime Video removes it for everyone in the Amazon Household. If you want different people to have different subscriptions, you would need separate Amazon accounts. Each person can then manage their own Prime Video subscription independently.
Do I need to cancel before my free trial ends?
Yes. If you don't cancel before your trial period ends, Amazon charges you for a full subscription. Set a reminder for one or two days before the trial ends so you have time to cancel if you don't want to be charged.
Can I cancel Prime Video on my TV or streaming device?
No. You must cancel through your Amazon account on a computer, phone, or tablet, or through the platform where you subscribed (Apple, Google Play, Roku, etc.). Cancelling through the Prime Video app on your TV is not possible — you can only sign out.