How to cancel Max

You can cancel Max through your account settings on the Max website or app, or by contacting Max customer service directly. The process takes a few minutes and stops your billing immediately — you keep access to the service until the end of your current billing cycle.

If you signed up through a third-party service like Apple, Google Play, or Amazon Prime Video Channels, you must cancel through that service instead, not through Max itself. Cancelling on the Max website will not stop charges from the third party.

Key Takeaways

  • Cancel through your Max account settings if you signed up directly with Max; cancel through your third-party platform if you signed up via Apple, Google Play, Amazon, or another service.
  • Your access continues until the end of your current billing period, even after you cancel.
  • You can reactivate your account later without losing your watchlist or profile settings, as long as you do so within 10 months.
  • If you are charged after cancellation, contact Max support with your cancellation confirmation to request a refund.

Cancelling a Max account you created directly

Log into your Max account on a web browser or open the Max app. Go to your account settings — this is usually found by tapping your profile icon in the top right corner. Select "Account" or "Settings," then look for an option labeled "Cancel subscription," "Manage subscription," or "Billing."

Max will ask you to confirm the cancellation and may offer you a discount to stay. You can accept the offer or proceed with cancelling. Once you confirm, you will receive an email with a cancellation confirmation. Keep this email in case you need to dispute a charge later.

Cancelling a subscription through a third-party platform

If you subscribed to Max through Apple, Google Play, Amazon Prime Video Channels, or another third-party service, you must cancel through that platform, not through Max. Cancelling on the Max website will not stop the charges.

Apple: Open Settings, tap your name, select Subscriptions, find Max, and tap Cancel Subscription. Google Play: Open the Google Play app, go to your account, select Subscriptions, tap Max, and select Cancel Subscription. Amazon Prime Video Channels: Go to Your Account, select Prime Video Settings, find Max under Your Subscriptions, and select Cancel Channel. Other platforms: Check your account settings or billing section for subscription management.

What happens after you cancel

You keep access to Max until the end of your current billing cycle. If you were charged on the 15th of the month and cancel on the 20th, you can still watch until the 15th of the next month. After that date, you will no longer be able to log in.

Your profile, watchlist, and viewing history are saved for up to 10 months. If you reactivate your account within that window, your settings and saved shows will still be there. After 10 months of inactivity, Max may delete your profile information.

If you are charged after cancelling

Contact Max customer service with your cancellation confirmation email and the date you cancelled. Explain that you were charged after cancellation and provide the charge date and amount. Max support can review your account and issue a refund if the charge was made in error.

If you cancelled through a third-party platform and are still being charged, contact that platform's support team instead. They handle the billing and can stop the charges or refund you directly. Keep records of all cancellation confirmations from both Max and the third-party service to support your refund request.

Reactivating your Max account later

You can reactivate your account at any time by logging back in with your original email and password. Your profile and watchlist will be restored if you reactivate within 10 months of cancellation. You will be charged on the date you reactivate, and your next billing date will be one month from that date.

If you signed up through a third party, you will need to reactivate through that same platform. Logging into Max directly will not reactivate a subscription that was cancelled through Apple, Google Play, or Amazon. Check the third-party platform's subscription settings to turn the channel back on.

Avoiding accidental recharges

After you cancel, do not log back into your Max account unless you intend to reactivate. Some users accidentally reactivate by logging in, which triggers a new charge. If you want to keep your account information but avoid being charged, make sure your cancellation is complete before you close the app or browser.

If you signed up through a third-party platform, double-check that platform's subscription settings after cancelling to confirm the channel is no longer active. Sometimes a cancellation on Max does not automatically cancel the third-party subscription, so verify both places.

Frequently Asked Questions

Can I get a refund for the current month if I cancel mid-cycle?

Max does not issue refunds for partial months. You keep access until the end of your billing cycle, so you are paying for the full period. If you were charged twice in one month or charged after cancellation, contact Max support with proof and request a refund for the duplicate charge.

Will cancelling Max delete my profile and watchlist?

No. Your profile, watchlist, and viewing history are saved for up to 10 months after cancellation. If you reactivate within that time, everything will be restored. After 10 months of inactivity, Max may delete your profile information.

What if I cancel through Max but I signed up through Amazon Prime Video Channels?

Cancelling on the Max website will not stop Amazon charges. You must cancel through Amazon Prime Video Channels settings instead. If you cancelled on Max by mistake and are still being charged by Amazon, contact Amazon support to cancel the channel subscription.

How do I cancel if I forgot my password?

Use the "Forgot password" link on the Max login page to reset it, then log in and cancel through your account settings. If you cannot access your email, contact Max customer service with your account details and they can help you cancel.

Do I lose my saved shows and watchlist immediately after cancelling?

No. Your watchlist and viewing history stay saved for up to 10 months after cancellation, even though you lose access to watch. If you reactivate within that window, all your saved content will be there waiting for you.