How to cancel Been Verified
Been Verified is a background check and people search service that charges a monthly subscription fee. To stop the charges, you need to cancel through your account settings or contact their customer service directly. The process takes a few minutes and stops future billing immediately, though you may lose access to search results you've already paid for.
You can cancel online if you have your login credentials. Go to the Been Verified website, sign into your account, find the subscription or billing section (usually under "Account Settings" or "My Subscription"), and select the option to cancel. Been Verified will ask you to confirm the cancellation and may offer a discount to keep you as a customer. If you proceed, the cancellation is final.
If you cannot access your account or prefer to speak with someone, call Been Verified's customer service line. They can cancel the subscription over the phone and answer questions about refunds or remaining charges. Have your account email and the phone number associated with your account ready when you call.
Key Takeaways
- You can cancel Been Verified through your online account settings without calling customer service.
- Cancellation stops future charges but does not refund fees you have already paid.
- Been Verified may offer a discount or pause option before you confirm the cancellation.
- If you lose your password or cannot access your account, customer service can cancel over the phone.
- After cancellation, you lose access to your search history and saved reports.
What happens to your data and searches after cancellation
Once you cancel, Been Verified removes your access to the account. You cannot view reports you pulled before cancellation or use the search tools. If you need a copy of a report for legal, employment, or personal records, download or save it before you cancel.
Cancellation does not remove your personal information from Been Verified's database. The company still holds the data you provided during signup. If you want to request removal of your information, you can submit a removal request through their website or contact customer service to ask about their data deletion process.
Refunds and billing after cancellation
Been Verified does not refund monthly fees you have already paid. If you cancel mid-month, you typically lose access immediately rather than keeping access until the end of your billing cycle. Check your cancellation confirmation to see the exact date your access ends.
If you were charged twice in the same month or charged after you cancelled, contact customer service with your billing statement. Provide the transaction dates and amounts. They can review the charges and issue a refund if the billing was an error. Keep your confirmation email from the cancellation as proof of when you ended the subscription.
If you cannot cancel online
Some account issues prevent cancellation through the website. If you see an error message, the cancel button does not appear, or your login fails, contact Been Verified customer service by phone. They have access to your account from their end and can cancel even if the website is not responding.
You can also cancel by email if you prefer a written record. Send a message to Been Verified's support address (found on their website) with your full name, account email, and a clear request to cancel your subscription. Include any relevant account numbers or transaction IDs. Response times vary, but they usually process email cancellations within one to two business days.
Pausing instead of cancelling
Before you cancel, Been Verified may offer the option to pause your subscription instead. A pause stops charges for a set period — often 30 or 90 days — without deleting your account. When the pause ends, billing resumes unless you cancel or pause again.
Pausing is useful if you want to keep your account and search history but do not need the service right now. You keep your login and saved reports. However, you cannot perform new searches while paused. If you think you might use Been Verified again in the next few months, pausing may be simpler than cancelling and re-signing up later.
Stopping charges if you forgot to cancel
If Been Verified continued to charge you after you thought you cancelled, contact your bank or credit card company first. You can dispute the charge and request a refund through your financial institution. This process is called a chargeback and usually takes 30 to 60 days.
At the same time, reach out to Been Verified customer service with proof of your cancellation request. Provide the date you cancelled, your confirmation email if you have it, and the dates of charges you did not authorize. Ask them to confirm the cancellation was processed and to refund any charges after your cancellation date. Keep records of all communication with both Been Verified and your bank.
Frequently Asked Questions
Can I get a refund if I cancel within a few days of signing up?
Been Verified does not offer a standard refund period, but some credit card companies and banks provide purchase protection. If you cancel within a few days, contact your card issuer to ask about a chargeback. Been Verified may also honor a refund request if you contact them directly and explain the situation, though this is not may provide.
What if I cancel but still see charges on my credit card?
Check your cancellation confirmation email to confirm the date your subscription ended. If charges appear after that date, contact Been Verified customer service with the charge dates and amounts. If they do not refund within a reasonable time, dispute the charge with your bank or credit card company.
Do I need to cancel before my free trial ends?
Yes. If Been Verified offers a free trial, you must cancel before the trial period ends or you will be charged for the first month. Set a reminder a few days before the trial expires so you do not forget. Cancelling during the trial stops the charge from ever posting.
Can I reactivate my account after I cancel?
You can sign up again with the same email address, but you will start a new account. Your old search history and saved reports will not transfer. You will be charged the regular subscription fee for the new account unless Been Verified is running a promotion.
How do I know if my cancellation went through?
You should receive a confirmation email after you cancel online. If you cancelled by phone or email, ask the representative or include a request for confirmation in your message. Save this confirmation as proof. You can also log in to your account — if access is denied or you see a message that your subscription is inactive, the cancellation was successful.