How to cancel an Amazon subscription
You can cancel most Amazon subscriptions directly through your account settings on Amazon.com or the Amazon app. The steps are the same whether you are canceling Prime, a magazine subscription, or a channel like Prime Video add-on. You do not need to call anyone or contact customer service unless something goes wrong.
Log into your Amazon account, go to Your Account (top right corner), then select Memberships and Subscriptions. Find the subscription you want to cancel and click Cancel Subscription or Cancel Membership. Amazon will ask you to confirm and may offer you a discount to stay. After you confirm, the cancellation is immediate, though you keep access until your current billing period ends.
If you subscribed through a third-party app or device — like through the Kindle app on your phone or through Apple's App Store — you must cancel through that platform instead, not through Amazon.com. The process is different depending on whether you used iOS, Android, a web browser, or another service.
Key Takeaways
- Log into Amazon.com, go to Your Account, then Memberships and Subscriptions to cancel most subscriptions in one or two clicks.
- Cancellation takes effect immediately, but you keep access through the end of your current billing period.
- If you subscribed through an app or device like Apple or Google Play, you must cancel through that platform, not Amazon.com.
- Amazon may offer you a discount or reduced price to keep your subscription; you can accept or decline before confirming cancellation.
- After cancellation, check your next billing date to confirm the subscription will not renew.
Canceling Prime membership through Amazon.com
Amazon Prime is the most common subscription. To cancel it, log into Amazon.com and go to Your Account in the top right. Select Memberships and Subscriptions, then find Amazon Prime Membership and click Cancel Membership.
Amazon will show you your current billing date and ask why you want to cancel. You do not have to answer the question, but Amazon may then offer you a discount — for example, three months at a reduced rate — to keep your membership. If you accept, your cancellation is canceled and your subscription continues at the new price. If you decline, click Cancel Membership again to confirm.
Once confirmed, your Prime membership ends on your next billing date. You will receive an email confirming the cancellation. Until that date, you keep all Prime benefits: free shipping, Prime Video, Prime Music, and anything else included in your membership.
Canceling subscriptions you bought through an app or device
If you subscribed to Amazon Prime, a magazine, or a channel through an app on your phone or tablet, you cannot cancel through Amazon.com. You must cancel through the platform where you bought it.
On iPhone or iPad (iOS): Open the Settings app, tap your name at the top, select Subscriptions, find the Amazon subscription, and tap Cancel Subscription. If you subscribed through the Amazon app itself, you may also be able to cancel inside the app under Account settings.
On Android: Open Google Play, tap your profile icon in the top right, select Payments and Subscriptions, then Subscriptions. Find the Amazon subscription and tap Cancel Subscription.
On a Kindle device: Go to Settings, then Your Account, then Manage Your Subscriptions. Find the subscription and select Cancel.
Canceling magazine and newspaper subscriptions
Magazine and newspaper subscriptions through Amazon work the same way as Prime. Log into Amazon.com, go to Your Account, then Memberships and Subscriptions. Find the magazine or newspaper under Digital Subscriptions and click Cancel Subscription.
After cancellation, you lose access to new issues immediately, though you keep access to issues you already downloaded or read. Your refund, if any, depends on Amazon's policy for that publication and how much of your billing period remains.
Canceling Prime Video channels and add-ons
Prime Video channels — like HBO Max, Paramount+, or Starz — are add-ons you buy through your Prime membership. To cancel one, log into Amazon.com, go to Your Account, then Memberships and Subscriptions. Look for Prime Video Channels and find the channel you want to cancel. Click Cancel Channel.
You lose access to that channel immediately after cancellation, but you keep your Prime membership and access to the free Prime Video catalog. If you cancel a channel before your billing date, you will not be charged again.
What happens after you cancel
After you cancel, Amazon sends you a confirmation email with your cancellation date. Check this email to see when your subscription actually ends — this is different from when you clicked cancel. You keep full access to the subscription until that date.
If you change your mind before your cancellation date, you can reactivate the subscription by going back to Memberships and Subscriptions and clicking Reactivate. After your cancellation date passes, you will need to start a new subscription if you want to rejoin.
If you were charged after your cancellation date, contact Amazon customer service with your confirmation email. Amazon can usually refund charges made after a cancellation was confirmed.
Canceling subscriptions you no longer recognize
If you see a charge from Amazon on your credit card or bank statement and do not recognize the subscription, log into Memberships and Subscriptions and look for anything you do not remember starting. Subscriptions can be old and forgotten, or they can be set to auto-renew after a free trial.
If you find a subscription you did not authorize or do not want, cancel it the same way as any other subscription. If you cannot find it in Memberships and Subscriptions, or if you were charged after canceling, contact Amazon customer service with your bank statement showing the charge. Amazon can investigate and issue a refund if the charge was unauthorized.
Frequently Asked Questions
Do I get a refund when I cancel?
Refunds depend on when you cancel. If you cancel before your next billing date, you will not be charged again, but Amazon does not usually refund the current billing period. If you cancel after being charged, contact Amazon customer service with your confirmation email and they can review your account for a refund.
Can I pause a subscription instead of canceling it?
Amazon does not offer a pause feature for most subscriptions. You must cancel to stop charges. However, you can reactivate the same subscription later by going back to Memberships and Subscriptions and clicking Reactivate, which is faster than starting a new subscription from scratch.
What if I subscribed through a third-party website, not Amazon?
If you bought a subscription through a website that is not Amazon.com or an official Amazon app, contact that website's customer service to cancel. Amazon.com will not have a record of it, and canceling through Amazon will not stop the charges.
Will I lose my Prime Video library if I cancel Prime?
Yes. When you cancel Prime membership, you lose access to Prime Video, Prime Music, and all other Prime benefits immediately after your cancellation date. You keep access to anything you purchased separately (movies or shows you bought, not rented), but not to the included Prime catalog.
How do I cancel if I forgot my Amazon password?
Go to Amazon.com and click Sign In. Select Forgot Password and follow the steps to reset it using your email or phone number. Once you reset your password, log in and cancel your subscription normally. If you cannot access your email or phone, contact Amazon customer service with proof of identity.