How to cancel BeenVerified

You can cancel your BeenVerified subscription through your account settings on their website or by contacting their customer service team. The process takes a few minutes if you go through your account, or you can call or email to request cancellation. BeenVerified does not charge a cancellation fee, but your access ends immediately after you cancel — you will not receive a refund for the remainder of your billing period unless you cancel within a specific window after your initial purchase.

The timing of your cancellation matters. If you signed up for a monthly plan and cancel within three days of your purchase date, you may be may be able to access for a refund. After that window closes, cancellations take effect at the end of your current billing cycle, meaning you will still be charged for the full month or year you are currently in. Check your confirmation email or account dashboard to see your exact billing date and renewal date.

Key Takeaways

  • Cancel through your BeenVerified account settings online, or contact customer service by phone or email to request cancellation.
  • You have a three-day window from purchase to request a refund; after that, you lose access at the end of your current billing period but are still charged for it.
  • Your access stops immediately when you cancel, so download or save any reports you need before completing the cancellation.
  • If you cannot cancel online, call BeenVerified customer service or reply to your confirmation email to request it in writing.

Canceling through your online account

Log into your BeenVerified account on their website using the email and password you registered with. Go to your account settings or subscription settings — this is usually found in a menu labeled "Account," "Settings," or "My Account" in the upper right corner of the page.

Look for a section labeled "Subscription," "Billing," or "Manage Subscription." You should see your current plan, your renewal date, and an option to cancel. Click the cancel button and follow the prompts. BeenVerified will ask you why you are canceling and may offer you a discount to keep your subscription — you can accept or decline. After you confirm cancellation, you will receive an email confirming that your subscription has ended.

Canceling by phone or email

If you cannot find the cancellation option online or prefer to cancel directly, contact BeenVerified customer service. Their phone number is listed on their website's contact page, and you can also email their support team. When you call or write, have your account email address and the phone number associated with your account ready.

Tell the representative you want to cancel your subscription. They will confirm your account details and process the cancellation. Ask for a confirmation number or email confirmation so you have a record of the request. This method is useful if you are having trouble accessing your account or if you want written proof of cancellation.

What happens after you cancel

Your access to BeenVerified reports and searches ends immediately after cancellation is processed. You will not be able to run new searches or view reports you have not already downloaded. If you need information from your account, download or take screenshots of any reports before you complete the cancellation process.

You will still be charged for the remainder of your current billing period unless you canceled within three days of purchase. For example, if you are on a monthly plan and cancel on day 15 of your cycle, you will be charged through the end of that month. Your next renewal charge will not occur because the subscription is canceled.

The three-day refund window

BeenVerified offers a three-day refund period from the date of your initial purchase. If you cancel within this window, you can request a refund of the full amount you paid. This applies to your first purchase only — if you have renewed your subscription, the three-day window does not apply to the renewal charge.

To request a refund within the three-day window, cancel your subscription and note in your cancellation request that you are within the refund period. You can also contact customer service directly and ask for a refund. Keep your confirmation email from the original purchase handy, as it shows the purchase date and helps customer service process your request faster.

If you are having trouble canceling

If the cancel button is not appearing in your account settings, try logging out and logging back in. Clear your browser cache and cookies, then try again. If you are using an older browser, switch to a newer one like Chrome or Firefox.

If you still cannot cancel online, do not keep trying — contact customer service instead. Call their support line or email them with your account details and a clear request to cancel. Keep a copy of your email or note the date and time you called, along with any confirmation number they give you. This creates a record in case there is a dispute about whether your cancellation was processed.

Frequently Asked Questions

Will I get a refund if I cancel after the three-day window?

No. After three days from your purchase date, cancellations do not include refunds. Your subscription will end at the close of your current billing period, but you will still be charged for the full period. You will not be charged again after that.

Can I pause my subscription instead of canceling?

BeenVerified does not offer a pause or suspension option. You must cancel to stop charges. If you think you might want to use the service again later, you can always sign up again in the future — there is no penalty for re-subscribing.

How long does it take for my cancellation to go through?

Cancellations processed through your online account are immediate. If you cancel by phone or email, it may take one to two business days for customer service to process your request. You will receive an email confirmation once it is complete.

What if I was charged after I canceled?

Contact BeenVerified customer service right away with your cancellation confirmation and the date you canceled. Explain that you were charged after cancellation and ask them to reverse the charge. Keep your confirmation email and any records of your cancellation request to show them.

Do I need to cancel before my renewal date?

No. You can cancel at any time during your billing cycle. If you cancel before your renewal date, your subscription will end at that renewal date and you will not be charged again. If you cancel after your renewal date has passed, your next charge will not occur.