How to cancel an Amazon subscription
You can cancel most Amazon subscriptions directly through your account settings on the Amazon website or mobile app. The process takes about two minutes and stops future charges immediately, though refunds for the current billing period depend on the subscription type and when in the cycle you cancel.
The exact steps differ slightly between subscriptions like Prime, Kindle Unlimited, and Amazon Music, but they all live in the same place: your account menu under "Memberships and Subscriptions." You do not need to contact Amazon customer service to cancel — the option is built into your account.
Key Takeaways
- Most Amazon subscriptions cancel through your account settings under "Memberships and Subscriptions," and the cancellation takes effect immediately.
- Amazon Prime cancellations within the first 30 days of a new annual or monthly plan may result in a refund, but cancellations later in the cycle typically do not.
- Kindle Unlimited and Amazon Music subscriptions usually stop charging on your next billing date, not the day you cancel.
- If you cannot find the cancellation option in your account, the subscription may be managed through a third-party app or service rather than directly by Amazon.
Cancelling Amazon Prime
To cancel Amazon Prime, sign into your Amazon account on a web browser or open the Amazon app. Go to "Account" in the menu, then select "Memberships and Subscriptions." Find "Amazon Prime" in the list and click "Manage Membership." You will see an option to "End Membership" — click it and confirm your choice.
If you cancel within 30 days of starting a new monthly or annual plan, Amazon will refund the full amount of that payment. If you cancel after the 30-day window, you keep access to Prime until your current billing period ends, but you will not receive a refund. Your next charge will not occur.
Prime membership ends on the date shown in your account, and you lose access to Prime Video, free shipping, and other Prime benefits on that date. If you signed up through a third party — such as through your phone carrier or a cable provider — you may need to cancel through that service instead of through Amazon directly.
Cancelling Kindle Unlimited and other reading subscriptions
Kindle Unlimited cancellations work the same way: go to "Account," then "Memberships and Subscriptions," find "Kindle Unlimited," and select "Cancel Subscription." Your access continues until the end of your current billing month, and you will not be charged again after that date.
If you cancel Kindle Unlimited and then change your mind within seven days, you can reactivate it without losing your library. After seven days, your saved books and reading progress may be lost when you rejoin.
Other Amazon reading services like Kindle Vella subscriptions or Audible Plus follow the same cancellation path through your account settings. The key difference is timing: some subscriptions stop immediately, while others run through the end of your billing period.
Cancelling Amazon Music and other streaming services
Amazon Music Unlimited cancels through the same "Memberships and Subscriptions" menu. Click "Manage Your Membership" next to Amazon Music Unlimited, then select "Cancel Subscription." Your music access ends on your next billing date, not immediately.
If you have a free trial of Amazon Music Unlimited, cancelling before the trial ends stops any charges from starting. The cancellation takes effect on the date your trial would have ended.
Amazon also offers Music HD (higher audio quality) as a separate subscription. It cancels the same way and follows the same billing-cycle rules as the standard Music Unlimited plan.
What happens after you cancel
Once you cancel, Amazon sends a confirmation email to the address on your account. Keep this email as proof of cancellation. Your subscription stops on the date shown in the confirmation, and you will not see any further charges on your payment method.
If you see a charge after your cancellation date, contact Amazon customer service with your confirmation email. Charges that occur after cancellation are usually billing errors and can be reversed.
You can reactivate most Amazon subscriptions at any time by going back to "Memberships and Subscriptions" and selecting "Renew" or "Start Free Trial." There is no penalty for cancelling and rejoining later.
When you cannot find the cancellation option
If you cannot locate your subscription in "Memberships and Subscriptions," it may be managed through a different service. Some subscriptions are sold through third-party apps, your mobile phone carrier, or other platforms that handle billing separately from Amazon.
Check your email for subscription confirmation messages — they usually show where the subscription is managed and how to cancel it. If the email says "Billed by [Company Name]" rather than "Billed by Amazon," you will need to cancel through that company's website or app instead.
You can also contact Amazon customer service through your account's "Contact Us" page if you are unsure where a subscription is managed. They can tell you whether it is an Amazon subscription or a third-party one, and point you to the right cancellation process.
Refunds and billing timing
Refund policies vary by subscription type. Amazon Prime offers refunds within 30 days of a new plan start date. Most other subscriptions — Kindle Unlimited, Amazon Music, and others — do not offer refunds for the current billing period, but they stop charging on your next billing date once you cancel.
If you cancel mid-month and your subscription normally renews on the 15th, you will not be charged on the 15th. Your access continues until that date, then stops. This is different from some other services that charge you immediately and then give you a pro-rated refund.
Annual subscriptions follow the same rule: if you cancel an annual plan outside the 30-day window, you keep access through the end of that year, but you will not be charged for renewal.
Frequently Asked Questions
Will I lose my Prime Video watchlist if I cancel Prime?
Your watchlist and viewing history stay in your Amazon account even after Prime ends. If you rejoin Prime later, your watchlist will still be there. However, you will not be able to watch Prime Video content while your membership is inactive.
Can I cancel just Prime Video without cancelling Amazon Prime?
No. Prime Video is included as part of Amazon Prime membership and cannot be cancelled separately. If you only want to stop using Prime Video, you would need to cancel your entire Prime membership. You can pause Prime Video by removing it from your devices, but charges will continue.
What if I cancel Amazon Prime but still want free shipping?
Free shipping is a Prime benefit and ends when your membership ends. After cancellation, you will pay standard or expedited shipping rates on orders. Some items may still may have access to for free shipping based on order size or other promotions, but this is not may provide.
Do I need to cancel subscriptions on each device separately?
No. Cancelling through your Amazon account settings cancels the subscription across all devices. You do not need to cancel on your phone, tablet, and computer separately — one cancellation through your account stops it everywhere.
Can Amazon cancel my subscription without asking me?
Amazon can cancel subscriptions if your payment method fails or if you violate the terms of service, but they will not cancel an active, paid subscription without your request. If your subscription was cancelled and you did not request it, contact Amazon customer service to investigate.